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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Going to Cout with HFC


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Just got this in the post from HFC solicitors:

 

Allocation Questionnaire:

HFC is minded not to consider mediation given the limited prospects of success on your claim. HFC is currently considering striking your claim out. We have notified the Court of HFC's position.

 

It's not up to them to strike out this claim is it? Surely that is up to the judge?

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Is the AQ also the Court Bundle. Is this when I need to send all my supporting info in?

 

No, the AQ is not the time for Court Bundles. Just send the form at this stage.

The REAL Axis of evil: Banks, Credit Card Companies & Credit Reference Agencies.

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If you think the documents you ask for in post #24 will help your case, yes I would ask for them.

 

In section G I would put something like this;

 

If the court is in agreement, it is respectfully suggested that special directions may be given as per the attached draft order.

 

I believe the proposed directions will further the Overriding Objectives in that they identify the most fundamental issues in dispute, and will allow them to be assessed in advance of the hearing so that this claim may proceed justly and expeditiously.

 

If the Defendant has the serious intention of defending this claim at trial as is indicated by its defence, I would contend that it is incumbent upon it to disclose such information.

 

I believe the outstanding issues to be of fact and not of Law. Accordingly, I would respectfully request that this claim is allocated to the small claims track, and estimate that the hearing of the claim should last no longer than one hour.

 

and keep your legal argument for a later stage if you should need it.

The REAL Axis of evil: Banks, Credit Card Companies & Credit Reference Agencies.

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Set your order out like this and attach it to the AQ;

 

In the xxx County Court

Claim number xxx

 

 

 

Between

 

Dyanomo - Claimant

 

and

 

HFC - Defendant

 

_________________

 

Draft Order for Directions

 

 

 

1. The Claimant shall within 14 days of service of this order send to the Defendant and to the Court:

a) List your requirements here.

 

Change the red bits :D

The REAL Axis of evil: Banks, Credit Card Companies & Credit Reference Agencies.

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You might want to adapt this too;

 

1.1 If copies of any of the above documents are to be relied on in court rather than originals, a copy of the Notice of proposal to adduce hearsay evidence required under s2(1) of the Civil Evidence Act 1995 together with proof of the authenticity of the document(s) as required under s8(1)(b) of the Act, including but not limited to:

 

(a) a copy of the procedure(s) used for copying, storing and retrieving documents

(b) a copy of the relevant log entry showing the time and date of the scan or copy, the name of the member of staff making the copy, the method used for copying, storage and retrieval and time and date of destruction of the original document(s)

© copies of internal and external audit reports covering the entire period from the date of the copy to the present to demonstrate that the procedures have been complied with

(d) copies of Quality Assurance accreditation certificates covering the entire period from the date of the copy to the present to demonstrate that the procedure(s) and audit process(es) comply with the appropriate quality standards

  • Haha 1

The REAL Axis of evil: Banks, Credit Card Companies & Credit Reference Agencies.

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In that case should I ask for Originals i.e

 

Signed and dated Needs and benefits statement

 

Also, I have only ever recieved a copy of the Loan agreement - should have the original, or at least ask for it?

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I think there is something in CPR about the originals being brought to a hearing.

 

After all, if someone wants to enforce a contract in a Court of law, it's only right they can prove the existence of said contract by producing the original signed and dated by both parties.

The REAL Axis of evil: Banks, Credit Card Companies & Credit Reference Agencies.

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I am sending HFC a copy of my AQ (only because they sent me one directly as well as the court) This is my covering letter:

 

.......

 

I do not wish to consider mediation given the extremely high prospects of a successful outcome to this claim.

 

I would like to remind you that you are not in a position to strike out this claim as stated in you letter dated 18th August 2008, and scare tactics are not appreciated by myself of the Court!

 

........

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Interesting thread

HFC have no respect for their customers.

Hopefully they will disapear within the credit crunch.

How can they say things about this website when thousnads have succesfully reclaimed.

 

If you are watching HFC your days are numbered the comsumer will get revenge as we are your bread and butter and its about to disapear.

Lets see how cocky you are then, we will still be here long after you have disapeared into the oblivion you deserve ha ha.

 

 

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Hello dyanomo,

 

Post 33 by alphageek is great. The Civil Evidence Act 1995 should ensure you have a full quality assured audit trail on any evidence they wish to produce that is not original. It must also be notified to court before the hearing.

 

I would suggest it is extremely important to include this in your draft order for directions as it will surely make them think about what they intend to produce in Court as evidence. If they cannot produce a quality assured audit trail then the document should IMO not be relied upon as accurate evidence.

 

Good luck

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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  • 3 weeks later...

I received a letter from the Court today:

 

IT IS ORDERED THAT

1. The matter be listed on notice to all parties for a Preliminary Hearing on the 30th October at 14.30pm with a time estimate of 20 minutes.

2. Claimant shall serve on the Defendant a copy of the direction he seeks not less than 14 days before the hearing.

 

That is it. Nothing about the draft order.

I don't really understand what I am supposed to 'serve'. Any help here would be great.

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Please guys. The clock is ticking and I have no idea what to do?

 

Hi Dyanomo

 

If you don't get any suggestions, try clicking the red triangle on your thread. This will enable you to send a message to the site team.

 

Sorry i can't be of any help :|

I'm midway through the tunnel, but getting closer to the light.

 

 

 

Please be aware that i am not an expert in anything!

I may offer an opinion, but the final decision is yours.

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Hi Dyanomo

 

I can't help either and I think it's a shame that there are no Site Team people 'available' to help out at this juncture ... :rolleyes:

 

Check out Bathgatebuyer's thread here Bathgatebuyer v Halifax Visa PPI

in particular post #43 onwards.

 

You may be better off PMing BBG and asking for a bit of guidance ...

 

 

 

 

 

 

 

(Hope BBG doesn't object to me suggesting this :))

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Have you contacted the poster Paintball suggested or used the red triangle?

I'm midway through the tunnel, but getting closer to the light.

 

 

 

Please be aware that i am not an expert in anything!

I may offer an opinion, but the final decision is yours.

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Hi - sorry inbox is jam packed! I can't help with the draft order as my case never got to that stage.

 

I've signed a confidentiality agreement so can't advise on my own case but could offer advice generally. Unfortunately I've not reached the stage that you have.

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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