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HFC missold me PPI and I have been fighting with them for the last 6 months to have it returned. Finally filed with the Court but unfortunately they have filed and acknowledgement of Service. Didn't have this problem with previous claims as they folded straight away.

 

What do I need to do now?

 

I have a letter from the Court saying HFC have 28 days to file a defence and they have sent me the names of the solicitors acting on their behalf.

 

Anyone else been here?

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Hi Dyanamo :)

 

Have you looked in the successes forum here? You may find people there who have successfully been to court. Posters should have put up thread links so you can have a look.

I'm midway through the tunnel, but getting closer to the light.

 

 

 

Please be aware that i am not an expert in anything!

I may offer an opinion, but the final decision is yours.

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I have received the defence from HFC today.

 

Under preliminary matters it says:

 

The Terminology used in the POC is adopted and,

The allegations in the Particulars of Claim are denied.

 

Not sure what the first line means.

 

Basically I am pursing this under the 'suffered from previous medical condition' and 'not been given a choice' and 'told it was a must for the loan to be accepted'. They of course are denying all of this.

 

Here are most of their points:

*The Defendance relies on the Agreement itself which clearly sets out the PPI loan. In addition, the Defendant avers that the deatails that the policy was optional.

* By letter the Claimants agreed to the following as confirmed by his signature " We arranged a personal loan for xxx. Your loan is protected by optinal credit protection insurance. Full details of the cover and cost areproided in your policy document and the main benefits and exclusions have been explained."

 

I also had to fill out an Income Protection Needs Form where I had to list the worst things that could happen. I listed:

1) Serious Accident

2) Serious Illness

etc....aren't all these things normal things that people worry about? Although the form does says this cover was optional I was explained that the loan would not be accepted without it.

 

It also goes on to say that I am barre from bringing a claim pursuant to the statute of limitations act 1980 as the loan started August 2001 but finished January 2004.

 

Really need some help here, never got this far before. What do I need to do now?

Edited by Dyanomo
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I would like to add the Income Protection Needs was not filled out by me and is not signed by me. There is also a line that reads: What is a comfortable amount you could put aside each month to cover your income? The answer is listed as £20 yet my PPI totalled £49.14.

 

Here is a copy of the Loan Agreement.

http://i37.tinypic.com/344z58x.jpg

 

Here is a copy of the Income Protection Needs form which I don't remember doing and was not disclosed to me in my SAR. However, I do remember having an informal chat about this sort of thing but I DID NOT fill out any form. They also say that "A no time did the Claimant inforn the Defendant o any pre-existing medical conditions. ...... By signing the agreement, had a previous medical condition existing the Claimant made a false declaration."

http://i35.tinypic.com/t7h2ja.jpg

Just to round things off, here is my POC

PARTICULARS OF CLAIM

 

 

1. The Claimant had a credit agreement XXXXXXX ("the Agreement") with the Defendant which was opened on 1st August 2001 and closed on 2nd January 2004.

 

2. At the time of undertaking the credit agreement, the agent acting on behalf of the Defendant misled the Claimant into procuring Payment Protection Insurance ("the Insurance") as part of the overall credit bargain.

 

3. The Claimant contends that:

 

a) Under Section 75 of the Consumer Credit Act 1974 the Claimant was misled and false information was given during the interview process on the day the agreement was made;

i) The Insurances sold to the Claimant were not defined nor explained and were not "optional" as laid out in the said agreement, the Claimant was informed that The Insurance was part and parcel of having a loan. The Defendants agent misrepresented the fact that the insurance was compulsory, due to inexperience in financial matters at the time of the Claimant, this was taken at face value; the Claimant felt that there was no choice but to agree to the credit bargain.

ii) The Insurance was miss-sold, as the Claimant was employed at the time in an industry where redundancy is unheard of, the Claimant’s employers operated a policy of death in service benefits and sickness policy of such a generosity that any insurance would have been wholly unnecessary;

iii) Furthermore the Claimant had pre-existing medical conditions which the Defendant failed to ascertain whether The Insurance remained valid or indeed appropriate to the Claimant’s circumstances.

 

b) The Claimant contends that the agent for the Defendant was fully aware of the Claimants circumstances and fraudulently passed incorrect details to the insurer to obtain these same Insurances from the insurer. The Claimant believes this grossly contravenes ordinary principles of fair dealing.

 

c) If the Court finds that incorrect details were not passed as a result of fraudulent behavior then the Claimant contends that incorrect details were passed to the insurer through the Defendants’ agents’ mistake as to facts.

 

d) The Claimant further contends that if the Insurance was applied correctly, that the Agreement was not executed in accordance with the Consumer Credit Act 1974;

i) As the Insurance was in fact a charge for credit on the Conditional Sale Agreement, it could not also be part of the credit on the additional insurances agreement as under section 9 (4) CCA credit charges cannot be treated as credit even where time is given for their payments

ii) If the Insurance was not a charge for credit in respect of the Conditional Sale Agreement, as it was compulsory, it was a charge for credit on the additional insurances and under section 9 (4) CCA credit charges cannot be treated as credit

iii) For the reasons stated in either (i) or (ii) above, the agreement for additional insurances failed to state the correct amount of credit and did not comply with paragraph 2, schedule 6, which requires that regulated agreements contain as a prescribed term stating the correct amount of credit

iv) The agreement for additional insurances was therefore improperly executed under section 61 (1)(a) of the CCA.

 

 

4. Accordingly the Claimant asks:

 

a) The Court finds that the Defendant acted in a way grossly contravening ordinary principles of fair dealing and reopens the credit bargain to perform restitution to rectify the unjust enrichment performed, to the detriment of the Claimant by the sum of £2152.82 by conferring a benefit under an ineffective transaction.

 

b) If the Court is unable to perform restitution, then the Claimant seeks damages of £2152.82 by virtue of the Defendants agents’ actions, be they fraudulently or mistakenly, in obtaining the Insurances which offered no benefit to the Claimant.

 

 

c) Alternatively, the Claimant seeks damages of £2152.82 in regards to the Defendants clear breach of the Claimants human rights as prescribed by Article 1 of the first protocol of the Human Rights Act 1998 whereby the Defendants actions did cause the Claimant to suffer personal loss to the sum of £2152.82.

 

d) Court costs;

e) Administration costs

f) The Claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from various charging dates to 2nd January 2004 of £652.76 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of £0.00022 per day.

Edited by Dyanomo
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Also, just noticed on the Income Protection Needs under the title it says (to be completed by branch staff)

 

Can I use this a proof that I did not agree to these statements and I had no knowledge of it.

 

I think they are using this as their SODAN which they have previously been fined for not using.

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Hello dyanomo,

 

If you have a look at the announcements at the top of the forum.

 

There is one titled Have you been sold PPI by HFC Bank limited. Posted by alanfromderby.

 

It is a possible answer to your case for mis-selling and could save you a lot of work.

 

Apologies if you are already aware of this.

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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HFC are watching! I got a call yesterday asking when I would like to withdraw my claim. They said not to rely on on people off this website.

 

Bloody cheek!

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HFC are watching! I got a call yesterday asking when I would like to withdraw my claim. They said not to rely on on people off this website.

 

Bloody cheek!

 

It's all about the threats and pressure with these lot :mad:

I'm midway through the tunnel, but getting closer to the light.

 

 

 

Please be aware that i am not an expert in anything!

I may offer an opinion, but the final decision is yours.

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HFC are watching! I got a call yesterday asking when I would like to withdraw my claim. They said not to rely on on people off this website.

 

Bloody cheek!

 

Hi HFC :D

 

Dyanomo: Don't let them deflect you.

The REAL Axis of evil: Banks, Credit Card Companies & Credit Reference Agencies.

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Hello Dyanomo,

 

Originally Posted by Dyanomo viewpost.gif

HFC are watching! I got a call yesterday asking when I would like to withdraw my claim. They said not to rely on on people off this website.

 

Bloody cheek!

 

Did you manage to record their call?

 

HFC already have a hefty fine if they keep this up the FSA I am sure would like to hear about it, Oh! and the FOS and OFT and Trading Standards and anyone else you can think of to complain to.:)

 

Apparantly they are going to bring this website up in court and how bad an influence it is on people with 'little knowledge' and 'bogus claims'. Nice!

 

Quite a condescending approach by HFC especially after a hefty fine by the FSA. Wham in a complaint to all of the above about this response!

 

I expect/hope there will be a few responses to this from the Site Team who will no doubt have extensive knowledge on the legal aspect of Court actions, especially after a hefty FSA fine for mis-selling PPI.

 

I believe this is because they are about to lose a lot of money for mis-selling PPI and are now trying to cover their tracks with fob off letters, passing the blame to brokers, passing the blame to customers, basically just passing the blame to avoid repaying.

 

The PPI plot thickens:eek:

 

And my guess is it will get even thicker and more difficult to pin down. They are closing ranks to prevent repayment.

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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I wouldn't want to give away whether I have a recording of this, but would it be admisable in court? Also, I would appreciate some expert legal advice nearer the time for my court bundle as HFC so graciously pointed out to me I have made a mistake with section 3a of my POC. So I made a mistake, I'm sure this won't discount my whole claim!

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Hi HFC? How are you? Still counting the cost of your mis-selling fine are we? :p

 

So they want to raise the issue of this website in court do they? Fine. What about the success stories on here of people who have been successful in getting back the money that is rightfully theirs? I bet the courts are interested in that.

 

Also, perhaps the should look at the FSA handbook which outlines how organisations should treat the customer fairly - does bullying and threats fall within those guidelines? I think not.

 

Let them mention this website all they like. It proves that there is a consumer bandwagon rolling along and that the punative action taken against them has not been enough for them to sit up and listen and that they are still treating customers with disdain and disrespect.

 

Perhaps HFC's behaviour is worth mentioning to the Office of Fair Trading as it seems that a fine has done nothing to change their contemptuous attitude towards their customers. I'm sure others would happily join you in writing a mass complaint to the OFT about this organisation.

 

Still enjoying your reading, HFC?

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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Hi HFC? How are you? Still counting the cost of your mis-selling fine are we? :p

 

So they want to raise the issue of this website in court do they? Fine. What about the success stories on here of people who have been successful in getting back the money that is rightfully theirs? I bet the courts are interested in that.

 

Also, perhaps the should look at the FSA handbook which outlines how organisations should treat the customer fairly - does bullying and threats fall within those guidelines? I think not.

 

Let them mention this website all they like. It proves that there is a consumer bandwagon rolling along and that the punative action taken against them has not been enough for them to sit up and listen and that they are still treating customers with disdain and disrespect.

 

Perhaps HFC's behaviour is worth mentioning to the Office of Fair Trading as it seems that a fine has done nothing to change their contemptuous attitude towards their customers. I'm sure others would happily join you in writing a mass complaint to the OFT about this organisation.

 

Still enjoying your reading, HFC?

 

 

Oooo, another HFC fan :p Welcome to an ever growing club ;)

I'm midway through the tunnel, but getting closer to the light.

 

 

 

Please be aware that i am not an expert in anything!

I may offer an opinion, but the final decision is yours.

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I did with my claim against the Halifax although to date I've not heard anything from them. I chased them up and they said they have not been passed my details despite me returning it with the AQ.

 

Will have to chase it up again - a good reminder ;)

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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Have a read of this thread.

 

I decided against Mediation. The papers I got about it seemed to be more towards a dispute between 2 people who may have an ongoing relationship in the future after the court case has ended.

 

Couldn't see the point to it myself when the case is between a person and a faceless company.

The REAL Axis of evil: Banks, Credit Card Companies & Credit Reference Agencies.

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I didn't tick the mediation box- though whether or not that was the right decision, i'm not sure - but i've been endeavouring to 'negotiate' with them (HFC) via Weightmansanyway.

I'm midway through the tunnel, but getting closer to the light.

 

 

 

Please be aware that i am not an expert in anything!

I may offer an opinion, but the final decision is yours.

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Could really use some help with section G of my AQ. Should I include a draft order? I have the Loan Agreement, Needs and benefit statement (although not signed or dated).

 

I would also like to add something along the lines that although the PPI box states 'Optional' is was in fact condition of sale and was pre-selected. I also want to say something about the Needs and benefit statement not dated or signed by the bank or myself and that the question 'What is a comfortable amount you could put aside each month to cover your income?' the answer is only £20 yet I paid over double this.

 

The other thing I wanted to raise was although this loan started over 6 years ago, it was completed and ran into the 6 year time frame.

 

Some one please help me. I'm really stuck!

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Is this any good?

HFC Bank Limited

Draft Order for Directions

 

1. "The Defendant shall within 14 days file and serve the following information:"

a) A signed and dated copy of my needs and benefit questionnaire strictly relating to the policy in question.

b) A copy of the Payment Protection Insurance schedule.

c) Statement of PPI premiums paid and any interest charged thereon.

d) Proof HFC Bank Limited advised of alternative insurance with other providers.

e) Certificate of Competence or training relating to staff issuing PPI policies.

 

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And this.....

 

This issue is not a complicated one; it is a matter of fact and not law.

The issue is simply that the PPI policy sold to me was not appropriate considering, amongst others, my health, financial status and employement.

HFC Bank Limited have previously been fined by the FSA for the same issues raised here.

As the banks have a fiduciary duty towards their customers they have a duty to deal straightforwardly and in utmost good faith.

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