Jump to content


  • Tweets

  • Posts

    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • AMEX and TSB the 2 Creditors who you need to worry about the least, ever!  Just stop paying them and forget about it, ignore all their threat o gram letters.  Only if, and with these 2 it's a massive if, you end up with a claim form you need to respond, and there will be plenty of help here.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

ORANGE - not honouring minutes, help!!!!


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5766 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

A quick bit of back ground first.

 

April 2008 - changed tarriff online, 600 minutes and unlimited text £30pm

Bill received only stated 100 minutes for following month.

Rang up and complained and was issued 1000 free extra talk minutes every month for 6 months.

 

June 16th 2008 - Rang ORANGE as I received a £370 phone bill, as they had only taken 100 minutes off, and not the extra 1000. Bill was sent for recalculation and I was told that 1000 minutes would be continued until December 18th 2008. This has been confirmed numerous times on the phone by them.

 

June 22nd 2008 - rang up and upgraded handset 6 months early, incurring upgrade fee of £150, fine, hubby was paying half as a birthday gift, no problem. Also changed my price plan.

 

July 6th 2008 - a voicemail was left on my phone saying that because the minutes were a good will gesture, then they were not going to be honouring them and I am therefore liable for the £370. I rang them and pointed out that I have got the 1000 minutes on paper as being available for the period up to June 10th, which is the end of my billing cycle.

I was advised that the bill would be sent off for recalculation AGAIN and that I would hear back within the week.

 

July 12th 2008 - not wanting to wait for my phone bill to arrive, I decided to check it on the website, only to find that they are trying to have me for £298, ok so £150 of that is my upgrade fee, fair do's.

Trawled my phone bill only to find that they have only applied 700 of the 1000 minutes.

 

Rang them on July 13th telling them I had seen this and that I had sat and worked the whole sodding bill out in SECONDS, let alone minutes, and that the 2 bills combined should only be about £300, not the £668 they are trying to nail me for. Got told that it would be sorted out within 2 days.

 

Spoke to them about an hour ago, only to find that the billing system computers are down and they can't do anything. I did find out though, when finding out about the free external memeroy card I should of had, that there have been 5 differents actions started on my account.

 

This woman, bless her, was so different to what I have had to deal with. As I have had my handset longer than 7 days she is putting £30 onto my account seeing as I can't get the memory card, this is to cover the cost of the memory card, but when I asked to be put through to billing, she came back and said the system was down, could she help in anyway, so I explained the situation to her. She was disgusted by how I have been treated and said that she would be increasing the £30 to £50. Very nice woman, couldn't of done more to help me.

 

Now, this is where the problem comes in. When I first notified orange of the complete and utter balls-up that had been made on the first bill, dated June 10th, the lad on the phone agreed that is was wrong and advised me to cancel the DD, which I did. Infact, when I got to the bank, it had already been cancelled from their end. I was told that both payments would come out together on the 28th of this month. Fine. When I saw the balls up on the bill dated July 10th, I contacted them and was advised again that the direct debit would not be reinstated until they had sorted it out.

So now, by the time this is corrected properly, I am going to have £300, plus whatever the bill due to be peinted on August 10th has got on it, to pay all in one go. Slight problem, I earn £540pm after tax and before my phone bill comes out, I have £420 coming out, which is why hubby said he would pay half the upgrade fee. This made it that the bills and the upgrade fee were affordable, if they had been correct the first time and had been paid as they should have been.

So now, by the time this is sorted out, I am going to have a phone bill to pay, which I can by no means afford, all because they screwed up.

 

What can I do now. I feel I have done all I can. They have had numerous chances to rectify this to a satisfactory level and have failed. I feel incredibly let down by them.

 

My next step is to speak to OFCOM and then go to CISAS. I do not want to have to take it to this level. Any ideas what I can do now to try and prevent having to take it that far. All I want them to do is get it right, and hell, maybe even write off the upgrade fee by way of apology.

 

HELP!!!!

 

AJ X

Link to post
Share on other sites

OK, so I have spoken to ofcom, and they have told me not to even bother given orange any more time to sort this out.

 

I am to fire off a formal complaint to them in writing, recorded delivery, and inform them that I have spoken to OFCOM and if it is not sorted to a satisfactory level, then I will be going to CISAS.

 

I will let you know how I get on.

 

AJ

Link to post
Share on other sites

Orange are crafty buggers!!! The day before I am going to post the letter, and I get a phone call, at 6.45pm this evening, on my birthday of all days, informing me, yet again, that they will not be honouring the minutes, despite the fact that they are on the previous bill, in black and white, as being available for the period in question.

 

Yet again, despite me telling her not to bother, they are going to recalculate it and also look through my previous call and text history, not sure why, something to do with working out whether i did it intentionally and am trying to duck out of it.

 

Am still firing the letter off and posting it tomorrow, as this has gone on long enough now.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...