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    • Hello I hope someone can give me some advice here, as I am at a bit of a loss on how to proceed. This relates to alleged offences under the RTA. Yesterday I received a notification from the local police of intention to prosecute for the following offences: 1 driving without due care and attention 2 failing to stop at a road traffic accident 3 failing to report a road traffic accident At this stage they have only asked me to say whether I was the driver at the time or not and provided a blank sheet of paper to give information about the incident. Going by the location (just round the corner from where I live) I can only imagine this relating to one recent incident, which wasn't actually an accident but more of a road rage event. I was driving past someone unloading or working next to his lorry which had stopped in the road. I wasn't going fast or anything, while I went by lorry man turned around and punched and kicked my car whilst going past him. I stopped and got out and wanted to know what he thought he was doing punching and kicking my car. He then hurled some verbal abuse at me, swearing and he was quite aggressive. I still didn't know what his problem was and said I would report him to his company for threatening behaviour and vandalism for punching my car. I got my phone and tried to take a photo of his lorry and number plate but at that moment he came right at me, still shouting and swearing, so I was worried he may hit me next, as he already punched my car. I thought if the guy hits me I will come off second best, so I decided to retreat. I quickly got back into my car and left. When I checked my phone later the photo I tried to take was blurred and useless, so I thought it was pointless to report the incident to the police, as the guy would not be traceable. Over that I forgot about it until I got the letter yesterday in the post. This is the only thing I believe this can relate to, but I have no idea based on what the three above allegations come from There was no road traffic accident, more of a road rage incident. So I am at a loss what to do. I have 28 days to respond. Should I just say yes I was the driver and was there and see what happens next, or should I already make a written statement on the attached piece of paper they sent me and send that with it ? Is there anyone here who would have a rough idea what to do next ? I tried my legal advice line through my Union, but they have sent me from pillar to post, now say it needs to go to a different department again and that would be chargeable as the RTA comes under Criminal Law. So any advice would be appreciated Many Thanks
    • So a quick update got bounced around two different departments and managed to speak to a DVLA bod , explained the situation and they could see the overlap and that DD payments had been made from Feb , also no formal remiders prior , they gave me a number for the legal dept who I am calling this morning to see what they can do in terms of the SJP notice , still have time to submit this online.  Will update after my chat this morning 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Orange PAYG - Have I made a mistake?


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I've just bought a cheap PAYG phone with an Orange top-up voucher.

 

The phone is registered apparently, yet I cannot add a voucher to it.

 

Everytime I phone 450, I go through the motions and tap in the voucher code - I then get a message telling me that it has not been possible.

 

So, ok, I thought I'd do it on-line.

 

Spent about 10 mins filling in the form etc... got to the bit where I put in the voucher code and.....it says it's not been possible, please phone 450 and speak to Customer Services.

 

So, I do just that. Press 1 for this, 4 for this, 89 for this etc... until I finally get the Customer Services option....and......it says "Sorry, you do not have enough credit to make this call"

 

????? Duh!!! That's why I'm phoning!

 

Is this what I should expect from Orange - 'cos if it is, the phone is going back to Comet in about 10 minutes time.

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Hi Dave

 

if you have bought the phone brand new that don,t sound right to me i would take it back to comet it should not already be registered should it?

 

i have been with orange PAYG for years and you do need a 25p connection fee when you ring them but i have always found them ok also if your sim card is new you should have £1 free credit

 

Good luck :)

 

Meg&Mog :)

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I finally got through to someone at Orange (had to use a landline ironically), and apparently, despite the website telling me that the phone is registered, it doesn't actually mean registered.

 

Perhaps they should use a different word.

 

Apparently it will be 'registered' within 24 hours.

 

I'm not all that impressed I can tell you! ;-) Clicked on the link on their website that said "click here if you have problems" - guess what?

 

"404 - not found"

 

Nice!

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Oooh, got the two text messages that they said I would get when it was registered - and........I still can't register the voucher.

 

Madness.

 

Methinks I shall take this back and try Vodafone or someone else; does anyone know the network with the least hassle?

 

All I want is a phone where I can 'top up' and make and receive calls.

 

I thought mobile phones were commonplace these days.

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Methinks I shall take this back and try Vodafone or someone else; does anyone know the network with the least hassle?

 

Dave, I worked in the Mobile industry for 7 years [Networks & Billing] and I can safely say with my hand on my heart that Orange is the best network by far. Even though Vodafone gace me a ridiculously cheap staff deal I still kept my number on Orange. I think once the teething trouble is sorted you should be all OK!

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Fair enough! It doesn't say much about the others in that case!

 

In the box I had two cards with a top-up logo on them - I have no idea what these are. There was a little booklet in there too with the words "don't worry, I'll talk you through it" written on the front.

 

It doesn't talk you through it. Very far from it.

 

Is it just that it's pay as you go, and not on a contract perhaps?

 

Maybe PAYG customers are seen as 'lesser' customers?

 

I've now managed to get the voucher registered (apparently), but it still says my balance is £0.01 and I still can't make any calls.

 

Is this usual?

 

I think I was less stressed without a mobile phone to be honest.

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Do you have an Orange shop you can go to? I have a contract phone with a different provider, and I have a PAYG phone with Orange. If I have had any problems or queries or anything at all actually about the PAYG, the staff have been great. They will call for you (I think, but I'm not sure, that they have "other" numbers thay can call to sort out probs). P-i-t-a I know, but just a thought.. speak to them face-to-face (or shout, scream or whatever state your voice will be in by the time you get there lol).

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Thanks for the advice - it's working now - it still says I have 0.01 balance, but it's allowing me to make calls so their site must just take time to update.

 

It was very confusing though - my nan would have no hope in setting this up.

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Have you tried calling 453 to check your balance?

All my posts are made without prejudice and may not be reused or reproduced without my express permission (or the permission of the forums owners)!

 

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I can safely say with my hand on my heart that Orange is the best network by far.

 

I disagree - I've been on practically every network (including Orange) at some point, and from a consumer's point of view I have to say that I have found 3 the best network for customer service.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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is this sarcasm?

 

Ummmm no, seriously the most helpful of the bunch, nothing too much trouble. In my personal experience anyway.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Ummmm no, seriously the most helpful of the bunch, nothing too much trouble. In my personal experience anyway.

 

Wow, there is a first for everything! To be fair I left the mobile industry over two years ago so they may have pulled their fingers out. At the time they were most complained about network by far (as a percentage of their base).

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I have found 3 the best network for customer service.
:eek:

 

I used to have this one, and it was their customer service that made me leave.

 

Maybe they have finally improved. :rolleyes:

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'Contract' is just a word MTM.. I am on a contract but I pay as I go.. ie. pay the bill when i feel like it lol.

 

Nah, not really.

 

Just saying that they CAN be good... if they know they might lose you... they're all like that. I found they can be flexible to a point at the start too. As for my contract, I'm on 1200 minutes and 600 texts for £30 a month ('cos I was going to leave last time, so thats what they gave me.. not bad).

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  • 2 weeks later...

Is it just me or does everyone get the "I'm sorry, it's not been possible to add credit to your phone; we're having some problems with our system."?

 

I seem to remember this very same message every time I tried to top up some 8-9 years ago with a PAYG Orange Mobile.

 

It's very frustrating.

 

I'm going to switch networks soon, as this is just a mess. I have to go away on business tomorrow morning (6am) and where I'm going it's doubtful that I'll be able to top the phone up, so it means I'll be out of contact with my family for the next 2 weeks.

 

It's not really on, seeing as I have paid them the money, but can't actually get the service that I've paid for.

 

I've tried 'topping up' on-line, but get the same message (along with a "phone 450 if you are experiencing problems - not a lot of point doing that, as that's the number where I got the problems from in the first place).

 

So, is the concensus that '3' are better than this?

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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I have no problems (well, not many lol), with 3, but that is on contract. Ages ago when 3 came out with some good PAYG deals, the credit only lasted 30 days from when the top-up was done. You would have to check if it's still the same now, but personally, I wouldn't use 3 for PAYG.

 

I have an Orange PAYG (backup) phone, and I must say, I have no problems at all, except I keep running out of credit!! lol.

 

Have you seen the T-Mobile 1400 minutes and unlimited texts for £30/month on a rolling month-to-month no-contract "offer"? It might be worth checking out.

 

I've PM'ed you with what might be a useful snippet of info for you.

 

 

Regards...

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