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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
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SweetnSexyEnglish VS Brighthouse


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I have just lost my army pension and brighthouse are demending the money otherwise they said they will come and collect the goods with a balliff.Does anybody know if they will do this or are they just bluffing me,i am willing to pay but just not yet until i get some cash together,can anybody advise me

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I have just lost my army pension and brighthouse are demending the money otherwise they said they will come and collect the goods with a balliff.Does anybody know if they will do this or are they just bluffing me,i am willing to pay but just not yet until i get some cash together,can anybody advise me

 

hi lee

listen my friend as ex army you should not worry about these people anyway after what you guys do for your country. However they can only take stuff back when they have a court order and if you have paid more than half they cant get that so it is a bad debt. The only stuff they get back is if they see a weakness and are let in to take it. If they come to your door heres a bit of advice....phone the police and tell them they have threatened you with violence and then take an injunction out on the shop and its staff and by law they cant come near you again. Failing that if they are coming send me a message and i will come and wait for them with you. lol

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  • 2 weeks later...
I have just lost my army pension and brighthouse are demending the money otherwise they said they will come and collect the goods with a balliff.Does anybody know if they will do this or are they just bluffing me,i am willing to pay but just not yet until i get some cash together,can anybody advise me

 

Here's some HELPFUL advice unlike the poster above.

 

Calling the police and lying stating that the Collectors have threatened you with violence won't work. Brighthouse work with the police, and are quite often accompanied by them for "difficult" customers.

 

Now the situation depends on whether or not you wish to continue payments or not at all.

 

Eitherway you need to have taken out their store cover. You can either send back the item (therefore not incurring the 50% charge w/o cover) or request a Collect & Hold. They will remove the item from your possesion and when you are able to resume payments (within 1 year) you can do so. Your current payments are FROZEN and no payments for that SINGLE item need be made.

 

If you choose to cancel you will lose out on the money already paid however that is a loss you sometimes have to accept. When you go into a HP Agreement with Brighthouse you are actually RENTING the item until the time period is over THEN and only then does it become yours.

 

 

 

---------------------

 

Also in further reference to other posters

 

1. There is NO Brighthouse model for laptops - How ridiculous can you get?!

 

2. YES By LAW you get a Minimum of 1 YEAR cover on all purchased goods HOWEVER the Optional Service Cover lasts the WHOLE DURATION of your renting which is usually 2-3years / 100 odd weeks.

 

3. Also those saying you dont need to buy the Damage Liability Cover. Only if you DO NOT have Home Insurance. How would you like it if you lent out your Xbox360 to a friend and their home got flooded ruining your Xbox360?

Its the same for Brighthouse. You are renting THEIR product. Its not yours yet.

 

EDIT:

 

If you truely HAVE been threatened by a collector notify your local store. They can root out who your assigned Collector was and the appropriate discipline can be actioned without jumping on the "I'm A Lawyer" bandwagon.

 

Sometimes asking works before shouting.

Edited by Arthwain
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  • 4 months later...

Oh well another one bites the dust, I am living proof that Brighthouse's stuff just aint worth the paperwork or money no matter how desperate you may be. My whirlpool washing machine purchased 15th Nov 2005 costing £606.84 is deceased lol. I have never purchased a washing machine that could eat so many of my garments, the fact their engineer came and ripped out a part of the machine which he stated whirlpool told them it was ok to do...:eek: shocked me, and one whirlpool engineer told me that whirlpool would sack any employee advising the taking out parts of the washing machine. The machine suffered constant PF (Pump Failures) until it escalated to FH which can only be Total Failure....

 

The machine lasted a total of 3 years (barely scraping into its third) for that money I would have expected many more, and it was the 2nd engineer from D&G who may I add are a bunch of fools....thats D&G not the engineer lol. saw that the drum was bent, something I hadn't noticed but once you've been shown it its hard to miss, the motor which I had always considered to be nosey but when you get used to something you stop noticing it, apparently the machine needed a drum, barrel and motor priced in at over £400 to fix which D&G refused due to it being a new contract they cancelled my insurance policy instead....

 

Had Brighthouse not been such tight ar.....es (you can fill in the blanks) proper whirlpool engineers would have been used in the first place but as they wanted to keep costs to a minimum you also get service to a minimum...so it wasn't until a whirlpool engineer came and pointed out the problems with the washing machine that you can understand why the machine suffered so many failures from the time of purchase, but just like those that currently shop there, when your desperate and thats the only option available you do what you do, but I can assure you it wasn't worth throwing £606.84 away for.

 

I now own a new washing machine for way less than the one from bright house and my advice to anyone even thinking of purchasing from bright house....think warranty, you will have non once you finish paying for you item unless you take out their own and what they offer will cost you an arm an a leg and they will use their own engineer where possible which means that they will fix or ignore things that recommended engineers would not....hence that noisy washing machine I had grown to live with already had a dodgy motor and bent drum when I got it but was never commented on with their own engineers during their 3 separate visits....the bearings in the drum made the machine sound like metal was being spun at high speed rather than clothes in the machine which the whirlpool engineer figured the problem from just turning the drum but brighthouse own engineer aint gonna point it out if it means okayin a job where parts cost so much.

 

I am so glad I no longer purchase anything from bright house:p

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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Hopefully Lefty will be along shortly as he may have some advice on this. The washing machine, IMHO, was not fit for its purpose, was shoddily repaired (numerous times) and did not last for a reasonable amount of time. The Sales of Goods (Implied Terms) Act may apply here. I'll send him a PM and get him to have a look.

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Hopefully Lefty will be along shortly as he may have some advice on this. The washing machine, IMHO, was not fit for its purpose, was shoddily repaired (numerous times) and did not last for a reasonable amount of time. The Sales of Goods (Implied Terms) Act may apply here. I'll send him a PM and get him to have a look.

 

Well that's what I thought clemma, but this isn't the first item with them I have fought over, and after a while sometimes just cutting your losses lol seem like the best thing....not everyone has the same luck and my friend who shops there still cant believe I have had the worst luck with the majority of the items I brought out of the five items.

 

Dining Table and chairs- the faux leather seats due to the style are all split,

 

Lap top- well I had a huge battle with them over that already as it literally fell apart

 

Stereo- had a battle with them over the replacement speaker they sent claiming to be brand new

 

Xbox 360- luckily microsoft took care of that!!

 

Washing Machine - deceased!!

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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Hi

 

When you bought this machine was it new or QR?

 

PJ

PlumberJon :-D

 

UNUS VIR OBVIAM ORBIS TERRARUM

 

Are you being harrassed by a DCA or Brighthouse. Click the link for OFT Debt collection guidelines. Chances are, they could be in breach of some part of sections 2 or 3 or both!

 

http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf

 

 

I just give advice, I can't do it for you though!!

 

If you were helped, then please wiggle my scales, and you might get a wiggle back!!!

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They cancelled your insurance - that's a good one, will email all the insurers and tell them there is a get out clause - when a car has an accident, just cancel the policy.

 

 

LOL I know, but I haven't been too impressed with Domestic & General anyway so they probably did me a favour cancelling the insurance rather than agreeing to fix it lol

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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Hi

 

When you bought this machine was it new or QR?

 

PJ

 

The washing machine was supposed to be knew but I wouldn't put anything past brighthouse based on my previous experiences with them. As you wouldn't expect a new Whirlpool washing machine to barely make it to it's 3rd year...and I have had a total of 5 repairmen three of them from brighthouse come out to look at the machine... and each time the repairmen came from brighthouse they barely did much and they never once inspected the machine, so the noisy motor was never mentioned by them though it was obviously loud, and as for the bent drum what can I say, because I doubt a drum gets bent from just washing clothes. or does it?

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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  • 1 year later...
Hi there, after a little searching, ive found that Brighthouse are owned by Caversham Finance ltd.

 

Caversham Finance Ltd trading as BrightHouse

Chiltern House

Marsack Street

Caversham

READING RG4 5AP

England

 

Telephone: 0118 946 6000

 

Hope this helps

be safe

JGG

 

:)

hi ive been having problems with brighthouse the number i phoned is 0800 526 069 the internal number is 01923 488 200 hope this helps :)

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  • 7 months later...

hello i am having trouble with bright house at the moment the dudley store workers am very rude they am a brunch of (Edit) a couple of weeks ago they sent 2 blokes [bill & ben the flower pot men] trying to talk down to me but they soon left when my husband got bk??? all because the items that i add need repairing and they will not help me so i am not paying no more i will see them in court please let me now if anybody else is having problems with the dudley store cheers:-):jaw:

Edited by maroondevo52
Removed inappropriate language.
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3. Also those saying you dont need to buy the Damage Liability Cover. Only if you DO NOT have Home Insurance.

How would you like it if you lent out your Xbox360 to a friend and their home got flooded ruining your Xbox360?

Its the same for Brighthouse. You are renting THEIR product. Its not yours yet.

 

.

 

wrong.......

 

if the item goes faulty then you are covered by SOGA

 

you DO NOT need any insurance and it is NOT compulsory under any HP rental agreement laws

 

its also against consumer law for the retailer to make it compulsory.

 

suggest the OP gets reclaiming mis-sold insurance

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 months later...

thank you to thebogmonster for head office number,

 

unfortunately another unhappy brighthouse customer. after my brand new fridge went into repair february 2010 with a fault on the gas canisters ( or so i was told ) i was given a loan fridge. which was delivered unwashed and in a really used state, i continued with payments and regular visits into the branch to see when mine was fixed, nearly 16 months later ive only just been told its beyond economical repair, and i can only get it wrote of :-x after numerous calls the the above number the regional manager finally got back to me, apparently my fridge was ready for delivery and i wasnt in. weird as they say its beyond repair :x waiting on him calling me back tomorrow again!!

 

im going to take this case to court if i have to, to get a new fridge that im STILL paying for as the fault was 8 weeks after delivery and wasnt due to misuse or in anyway my fault, just wondering before my appointment with CAB bureau, does anyone know what rights i have after 16 months of paying for the appliance and only just being told now, any help really appreciated thanks :)

 

:edit: just spoke to trading standards and there is nothing i can do apparently!! sooo angry and confused

Edited by unhappybrighthousecustome
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The Brighthouse service cycle should take no longer than 6 weeks! if what your saying on the time scales is correct this is madness. I have seen this before whilst working for Brighthouse, Demand a replacement fridge of similar age and Value to your original one when it first went faulty, if you have OSC ( Optional Service Cover ) it states in the contract that if your item can not be fixed it will be replaced with one similar age and value, in your case it was brand new.

 

Dont ring H/O direct call the customer careline number found on the agreements you sign and report it through them, it is all logged and reviewed weekly by the company directors, each Regional Manager as 24hrs to close the complaints down or they get it in the neck, if you stand your ground hard enough you will get what you want just so they can make the complaint go away.

 

Good luck.

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  • 6 months later...

Have you had any luck with Brighthouse. my daughter has had the same problem with lap top. only she has finished paying. they sent it away to be fixed it came back to the store and has been sold to someone else. This has been going on since June. If you do happen to get the head office telephone number please pass it on to me. Thanks Rainie

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  • 2 months later...

Just recently me and my partner got an xbox 360 from brighthouse, we only quallified for second hand goods, we opted for the insurance in case it broke we was told that in the event of it brakeing they would fix it for no extra fee.

 

well guess wot 6 months later it broke kept freezeing on the main screen....

so we went back to Brighthouse to which they replyed that they would take the old one stop the payments on it and give us another one, but the payments would start afresh so we would at the end of it have payed 1300 pound for a 250 pound console wot a joke!

 

My bit of advice to this how ever desprate you are DONT GO TO BRIGHTHOUSE!!!!!!!

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