Just recently me and my partner got an xbox 360 from brighthouse, we only quallified for second hand goods, we opted for the insurance in case it broke we was told that in the event of it brakeing they would fix it for no extra fee. well guess wot 6 months later it broke kept freezeing on the main screen.... so we went back to Brighthouse to which they replyed that they would take the old one stop the payments on it and give us another one, but the payments would start afresh so we would at the end of it have payed 1300 pound for a 250 pound console wot a joke! My bit of advice to this how ever desprate you are DONT GO TO BRIGHTHOUSE!!!!!!!