HSBC Caved after first letter £1050 returned

[saigon]

Hi

 

Just to let you know, I sent the first letter out to HSBC as I could access my statements online for the last 6 years.

 

I asked for £1190 in charged to b refunded from the last 6 years. I have to confess that I didn't send the second letter, 2 months after I sent the first one, I recieved a letter offering me £1050 in settlement. Due to my current financial situation, that money was a god send, so I have accepted (as it is only 140 quid less than what I asked for. I would consider that a result

 

 

Now on to Cahoot

[sharpcircle]

when you sent it mate who did you send it to? did you send it to your branch or the office in sheffield?

[saigon]

when you sent it mate who did you send it to? did you send it to your branch or the office in sheffield?

 

Do I know you???

 

I actually just took the letter into the branch addressed to the branch manager. I asked for a reciept of the letter. It ended up in the office in Sheffield though, so it might be quicker to send it there

[sharpcircle]

Don't know what you mean

 

Excellent - i'll address it to sheffield then

[saigon]

Don't know what you mean

 

Excellent - i'll address it to sheffield then

 

Don't forget to send it recorded delivery

[LivingForever]

That's very interesting - they're obviously so busy now that they're not checking up properly on who's actually making good on their threats and who doesn't get round to it.

 

I was due to file my claim against them and didn't get round to it for two weeks after my due date, but just as I was about to do it I got an offer for the full amount too.

 

If I was them I'd be seeing who's making good on their threats rather than just paying out to everyone after a certain time!

 

James

[Topshop Princess]

Hi im thinking of claiming back my charges but dont know where to start, I dont have my statements and i need them from a year and a half ago, how can i get them? and what did you say in your letter to them?

[saigon]

HSBC very handily offer you your statements online from the last 6 years, saves you having to send the DPA letter.

 

The letter I sent was the first one from the library asking for a refund of charges

[Topshop Princess]

Thank you, ill give it a go now

[Topshop Princess]

Is it on internet banking where you can view your statements, mine will only let me view last months

[sharpcircle]

Is it on internet banking where you can view your statements, mine will only let me view last months

 

go to the view statements bit, then you can hit a button that says previous or something like that and it will list the last 6 years

[maverik1979]

Is it on internet banking where you can view your statements, mine will only let me view last months

bring up the statements page for your account, under the statement window, is a button which says next set, click it

[rbrears]

thats a great result saigon - nice one