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    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
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Has anyone got contact details for Virgin top dog please?


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Needless to say, I'm not looking to contact him to congratulate him on Virgin's customer services. I'm starting to reach the end of my tether with Virgin not keeping to their word. It's a very long story, and has been an ongoing problem for at least 6 months so, having tried to reason with probably most of their staff, I'm hoping their top dog, Neil berkett may listen. The long & short of it is that I signed up for a package deal, was told it that would be the price for as long as I stayed with Virgin. But surprise, surprise, they now say that wasn't the deal. Have promised twice to send the contract out as evidence (never materialised) and to top it off, have made several mistakes with the direct debit & are now charging me monthly for not paying by direct debit since I cancelled it to prevent any more errors.

 

If anyone has the contact details I need, please could you either post them or pm them to me? I'd really appreciate being able to wrap this up.

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Hi,

Thanks tiglet, that'll be my next move, but I was hoping someone may have an email address. I seem to remember someone saying somewhere on here that they had it. Also, it would save a bit of time & hassle (most of my recorded delivery letters don't seem to make it to their destination!)

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[email protected]

 

Linked In Profile

 

Previously Neil was Managing Director, Distribution at Lloyds TSB

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thank you soo much Spiceskull, I knew it was going to be something really simple like that, but so much more appreciate after I've just wasted another hour of my life on the phone trying to get this sorted.

 

You know how they measure how many years you spend awake, asleep, at work, eating etc? They should add a new category for being on hold/talking to someone who isn't listening on Virgin's customer services line

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LOL - I know that email address works, as I invited him to be a contact in my own Linked In profile...he emailed me back:

Sorry Adam I do not like this site

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I don't know the site - what is it?
As I made no mention of CAG I assume he means he doesn't like Linked In.

 

It is a social networking site, but of the non-kiddy variety. I guess it is a massive networking/address book aimed at working and intelligent people. You don't play games or post pictures - you exchange work/education/experience details...and hopefully find jobs with like minded people...kind of thing...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Interesting...I was just looking for information on Virgin Media myself after a hellish few months with them. Have just emailed Mr Birkett the following:

I have been with virgin media as a customer for nearly 6 months now, and I am sick to death of the company as a whole. I have had problem after problem, and have failed to get anywhere so far.

 

I originally took out the "3 for £30" bundle that was offered late last year - broadband, tv and home phone. Firstly the direct debit wasn't set up as I had requested, leading to bills not being paid and my virgin tv being cut off. When I phoned up to sort this issue out, I was passed from pillar to post over the course of 4 hours and several phonecalls, before finally being told that the department I needed to speak to were closed and could I please call back tomorrow?

 

Day 2, same thing, took ages to finally get through to the "right" department, who sorted things out and informed me my tv service would be reconnected in the next 24 hours. What??? THe direct debit was then set up over the phone.

 

This morning I contacted virgin media to discuss the fact that, once again, I had no tv service. I wasted an hour being passed from person to person before being told their systems had gone down and I would have to call back later. I requested that rather go through the same process again later it would be helpful if they would call me back. I left a contact number, and was told someone would call me back asap.

 

Needless to say that was nearly 15 hours ago. Im still waiting.

 

Whilst waiting to speak to someone I have been looking at my bank statements, and have discovered that, rather than paying the £30 a month I expected to pay for my service (hence the term 3 for £30?????) I am infact paying two seperate direct debits to virgin media - one for £18, a second for £27.80. So that is £46 a month. Not £30. And no, the difference is not due to me making hundreds of phone calls on my landline at peak times - I work long hours and very very rarely use the land line at all. Maybe when someone from customer services can be bothered to ring me back I will be able to discuss this with them. I dont hold out much hope.

 

After the original issue, I wrote a formal complaint to virgin media, via your website. This was 6 weeks ago, and despite an automated response generated at the time informing me that someone would get back to me with a reply within 48 hours...I am in fact still waiting.

 

As you can imagine I am not very happy at all. Nothing is exactly encouraging me to stay with virgin media right now. Your customer service is appalling, your staff rude, and your prices shocking. Unless things change drastically I will be going back to Sky as soon as this contract ends (or sooner if at all possible). At least with them they told me how much the package would cost, and it did cost that amount each and every month, not over 50% more.

 

I look forward to your response.

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LOL - good letter, and one he will look forward to reading on Monday morning...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Apparently he works sundays! Who'd have thought? He responded with:

I am so sorry; I will ask someone from my office to review and get in touch.

Half an hour later I received this:

Dear Ms **********

Neil Berkett, our CEO, has passed your email to me for investigation and resolution.

I am so sorry that you have had such an unhappy experience regarding your direct debit, the loss of your services and the service charges.

I would very much like to discuss these issues with you. However, you have not provided any account information in your email; please do respond to this email with your account number and/or phone number, and I will contact you . You would not be able to ring me direct today as our switchboard is not manned on a Sunday.

As soon as I have your phone number I will contact you; if it is more convenient for you to ring me, I will be available after 10.00 tomorrow morning.

I look forward to speaking with you.

Regards

Penny Patchett

 

I have of course responded with the necessary, and await a phone call tomorrow...

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I spoke to a Penny when I e-mailed Neil Birkett regarding the NonDD penalty charges and the late payment charge.

 

If it's the same Penny, I found her nice and helpful and she resolved my issue right away

All my posts are made without prejudice and may not be reused or reproduced without my express permission (or the permission of the forums owners)!

 

17/10/2006 Recieve claim against me from lloyds TSB for £312.82

18/10/06 S.A.R - (Subject Access Request) sent

03/02/07 Claim allocated to small claims. Hearing set for 15/05/07. Lloyds ordered to file statement setting out how they calculate their charges

15/05/07 Lloyds do not attend. Judgement ordered for £192 approx, £3 travel costs and removal of default notice

29/05/07 4pm Lloyds deadline for payment of CCJ expires. Warrant of execution ready to go

19/06/07 Letter from court stating Lloyds have made a cheque payment to court

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Resolved your issue instantly? well I have been with them 6 months, they have been overcharging me £16 a month for 6 months...so thats a nice lovely cheque for £96 in the post me for hopefully!

Reckon I can get a wireless kit out of them also?

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Cool...a result expected by lunchtime then...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Sorry for delay - work getting in the way of life again! lol

Had a telephone call from Penny about an hour ago, and as promised she has "fixed" everything for me :D

Will shortly be credited for my overpayment from the last few months, plus my bill will be reduced to what it should have been all along. She has said that she will email me once all of this has been done so that I know she has done it.

She also apologised profusely for the state of their customer services and has said that they are looking in to it, or something along those lines.

The moral of this story: if you want something done properly, go straight to the top and complain :cool:

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Dum dum dum...another one bites the dust...good result.

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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