Fuji camera from ASK Electronics - help needed.

[Trybius]

In June last year my partner purchased for me a Fuji Z5 camera.

 

At the time I didn't really use it much, but in November I went away on holiday where the camera started to act strangely on random occassions (screen would go fuzzy or just become white noise, it would freeze and refuse to turn off etc).

 

I took the camera back to store where they said they would return it to Fuji for repairs, which I was more than happy with.

 

Early 2008, I received the camera back from the store, took it home and left it on my desk assuming it was working. A couple of weeks later I took it out the next time I wanted to take pictures and discovered the camera was actually in a worse state of repair, and not only suffered the original problems more often it now would happen as soon as I plugged a USB cable into the camera.

 

So I took the camera back to the store, who said once again they would have to send it to Fuji. They sent it back saying they had replaced the exact same bit as last time.

 

I received the camera back last week, and decided to take it away with me this weekend. Upon using it for 30 minutes, the camera stopped turning off (its a large switch that covers the lens in front), so I took the battery out. After this it refused to turn on for 30 minutes no matter how many times I opened the switch. And once it was open it wouldn't turn off anymore!

 

On top of this, each picture I take with a flash (when the camera is actually able to come on!) contains lots of dirty circles (as if the lens was dirty). I've cleaned the outer lens with a lens cloth but it didn't seem to make any difference, so I don't know if its possible to get dirt on the lens on the inside while doing repairs?

 

I phoned ASK asking about my options and their response is that they would have to send it off for repairs again for a month. This would mean I've had the camera in for repair for as much time as I've been able to use it!!! And I don't really have much faith in Fuji repairs at the moment.

 

So I asked for a refund and I was blankly turned down, being told it wasn't his responsibility, but Fujis and I should contact them directly. I wasn't very happy with this, and am now considering taking ASK to the small claims court to claim the cost of a replacement camera and small compensation for the time taken without a camera.

 

Is this possible? Does anyone have a good guide on doing this? I know I have to write them a letter first (and I'm hoping this letter will be all I need to do!) but does anyone have a good idea of what to write in this letter?

 

Any help would be gratefully received!!

 

Cheers

Trybius

[Guest Old_andrew2018]

hi

 

As you know its the retailers responsiblity, why not report this to the local trading standards, their is a clear fault with this camera, you are entiled to a full refund.

[ForestChav]

hi

 

As you know its the retailers responsiblity, why not report this to the local trading standards, their is a clear fault with this camera, you are entiled to a full refund.

No.

 

You are entitled to rescind the contract. There is a difference.

[Trybius]

Ok, so thus far they have ignored my letter so I will likely have to take them to court.

 

Does anyone have a good reference / guide to doing this? I know the basics, but I'm unsure as what to write in my claims.

[Guest Old_andrew2018]

I still think you should also report this company to their local trading standards department.

 

Regards

 

Andy