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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Moorcroft and Electricity debt


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My neighbour is having problems with Moorcroft over an alleged debt with Powergen. She has received letter after letter but is adamant that PG never supplied her property.

 

I mak#de a mistake and sent off a CCA request to which she received a reply saying it was not regulated under the act blah blah (my fault I know). Anyhow I have given her 2 further letters asking for evidence that PG supplied the product but moorcroft have sent this response today:

 

Dear Mrsfoots neighbour

 

We are unable to assist in this matter until you make a formal payment plan agreement to repay the debt. Once this is set up we will then try to assist you.

 

Now do not get me wrong, if the debt is hers then she is quiet happy to pay but the argument is she has never agreed to PG supplying anything.

 

What is the next step?? All ideas welcome

 

Thanks xx

 

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What about making a formal complaint, ask for a copy of their complaints procedure, say you have no knowledge of the debt & that she has never been a customer and that the alleged debt is in dispute. Ask again for details. You can't pay a bill if you don't know what it is for.

 

I would keep that up until they go away, give the details or take her to court. There's no way that they could win with a record of correspondence like that

 

Grumpy

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Just phone you local distributor they can tell you who has legally supplied your property or pm me your address and I can check for you.

I work for a large supplier.

Bear in mind normally before a utility company chases for a debt they will check to confirm they defiantly supplied the property.

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Bear in mind normally before a utility company chases for a debt they will check to confirm they defiantly supplied the property.

 

Your right they should but unfortunatly not always the case, lol.. Hey do you use ICE, if so it is always freezing . .lol. . .

 

 

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Your right they should but unfortunatly not always the case, lol.. Hey do you use ICE, if so it is always freezing . .lol. . .

 

No dont work on the phone :cool:

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Ha too funny Clare, yeah the good fun quote tool, by the time a quote is given the system melts. . . . .

 

And now they got the all new singing and dancing key meter tools intergrated. Pleaseeeeee give me back telaxus . . . . . Actually I was one of the few not to lose it but there ya go :lol:

 

 

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Oh yes, the String Conversion!!! And thats if the quote would be right in the first place. Never got Telaxus, but apparently im priviledged to have Xoserve these days

 

Oh well, had better get to work. Suspect its not going to be a good day given the price announcement yesterday.

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