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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Egg cracks down on bad customers


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Well done Mrs P. Yours would be only the fourth reported case of successful Egg PPI reclaim, you join the V-E Day Parade again as the distinguished winner number 84, and the beacon you lit will give others encouragement from all points of the compass.

 

As for CCA request, did you ever request S.A.R - (Subject Access Request), and was the copy agreement among the 1-inch-high pile of papers delivered to you? If not, it can do no harm to request same for £1. Debt collectors show no mercy, but they stand to learn that the sword of the law cuts both ways.

 

 

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Hi further to my letter for a CCA following my card being cancelled the EGG have now written to us offering us our charges back??? I called them today to say I would like this sent to me by a cheque but they have refused saying it has to go onto my account as I have a balance?

 

Can they do this? I now cannot use the card with the high interest and cannot have access to the money they say I am due? They have NOT supplied the CCA?

 

Please help

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  • 2 weeks later...
  • 1 month later...
  • 6 months later...

Egg web site says I have no online agreements too so am going to CCA them.

 

They have never responded to my SAR from about 4 months ago and continue to tell me by secure message that I have to fill in the form and pay more for it, I have referred the matter to the Information Commissioner.

 

I very much doubt they will respond to my CCA request either so they will have to swing for my money and I'll be going after them for the charges they have applied.

I wonder if MBNA are the new Enron :roll:

 

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  • 3 weeks later...

I have a company chasing my PPI from Egg and have just had a phone call today from my solicitor saying they have offered all the PPi back, my solicitor says to refuse this as they want all the PPi plus the loan amount aswell. The solicitors say that just offering the PPi back is only the test the water offer and they will be back with a bigger offer.

Total soloicitors are asking for is £10500.

I would say that by offering PPi back they are admitting liability so i will carry on.

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Good news then? I'm in the middle of this process too - albeit not with a solicitor acting for me. Fingers crossed this marks ths start of more than one payout from Egg.

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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