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Egg cracks down on bad customers


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Hello Your elusive b**g*r,

 

See you've managed to put the old Rowies down for a minute:lol: :lol: :lol:

 

Ha ha, just picked myself of the floor with that one.

 

Eh, bit suspect that one, do you think they have trawled throught their databases to see if they have actually have the credit agreements for the customers that they are writing too.:eek:

 

Call me cynical I know:eek:

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Well, they are silly ovoids! Now, they get to repay me ALL of their charges (No £16 cr*p here) and they lose my £3000 ISA as well.

 

I have nothing to lose - you do!

Nationwide - Prelim sent 02/07 - MCOL filed 04/07 CHARGES SETTLED IN FULL!!

Woolwich- Prelim sent 04/07 - Offered 90% - 06/07 accepted

MBNA - Prelim sent 02/07 - CCA request sent 03/07 - CCA reply (illegible + no T&Cs) - DCA sent packing - Restons now trying - gone quiet

Citicard - Prelim sent 02/07 - CCA request sent 04/07 - replied 04/07 No contract & not enforcing!- passed to 1st Credit- gone quiet

Egg - Prelim sent 02/08 - 3 letters - full offer 03/08 SETTLED IN FULL!!

(All starry, rep, clicky thingies gratefully received!)

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I've been an Egg cardholder for about 5 years. In that time I've never used more than around 60% of my credit limit of £10,000, never missed a payment and for the past year have been around 10% of my limit and paid off the full balance every month. I have no other card debts save for just over £2,000 on balance transfer being paid off at Barclaycard. (Paying the monthly minimum as its a very low rate, but again - never missing a payment)

Egg have now written to me ending my agreement in 35 days. They talk about payment history and account conduct.

Is this pure incompetence? Or is it simply that they aren't making enough money out of me as I don't pay them interest?

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any chance of seeing the letter ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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The Egg was sold by the Prudential to the Citi group in late 2006 or early 2007. Not surprising if their new owners want to review their account profitabilities.

 

The timing of this move is interesting, not sure if it would be followed by similar moves by other cards. It could be that Egg is now expecting a legal ruling soon putting a binding cap on their penalty charges, thus making it no longer worth their while to service high-risk accounts, which until recently earned their keep because of the exhorbitant revenue they brought to Egg through £20 then £16 penalties.

 

This timing also comes in the wake of the US sub-prime lending debacle. It is not only Northern Rock which now finds it hard to borrow on the open market, for sure credit card institutions as well. Possibly Egg's review of accounts has highlighted the unprofitability of servicing both the poorest and the richest cardholders.

 

If such account trimming does spread industry wide, I wonder if this signals the end at last of the UK credit card explosion offering indiscriminate lending, made profitable in no small measure by exhorbitant penalty charges from those who fall foul of their unlawful T&C.

 

 

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You know, I don't actually mind if they say that they want to concentrate on the most profitable accounts. But I DO object to them saying that they are weeding out the risky accounts when they are actually terminating the risky accounts AND the low earning accounts.

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Its utter madness. I paid my balance off in full in October/November and haven't used the card since and they write to me today saying they are ending the agreement and will beclosing the account!!

 

Does anybody know if this will show up bad on my credit report?

 

I phoned them today and told them to close it now as I didn't need it.

MBNA **WON** at prelim stage £1518.30 :)

 

Barclays claim for £1800:- S.A.R - (Subject Access Request) sent 08/12/06 / Prelim sent 20/02/07 / LBA sent 08/03/07 / N1 submitted 29/03/07 / AQ Submitted 11/05/07 / Defence struck out 05/06/07 / Judgement Order filed 07/06/07 /Cheque received and cashed 14/06/07 £2692.00

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Its utter madness. I paid my balance off in full in October/November and haven't used the card since and they write to me today saying they are ending the agreement and will beclosing the account!!

 

Does anybody know if this will show up bad on my credit report?

 

I phoned them today and told them to close it now as I didn't need it.

 

No, it won't harm your credit report; in fact, one less card probably improves it slightly with most lenders.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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The truth is that the majority of businesses would benefit by losing their bottom 7% of customers. (Which is what Egg reckon they are terminating)

As a businessman myself, the reason I don't do this is because of the effect it would have on the remaining 93%

 

Egg deserve to have some publicity over this. 160,000 card holders is a lot of people to upset. Bear in mind that each of these will probably share the news with the family and perhaps over 1 million people are going to lose any illusions that they had about the nature of this bank. I'm going to be interested to see just how much of a storm they will have over this.

 

The irony is that there are much better ways to approach this issue, it's got all the hallmarks of a beancounter unfettered by a decent PR dept.

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If Egg are braced to face a well publicized storm over their 160,000 card closures they are likely to want to keep their other controversies quiet -- one possible reason for the two full reclaims reported last week as settled in record time after one letter to Egg with no argument, taking surprisingly three weeks and one week respectively.

 

If so, let other claimants be aware of this window, open for now.

  • Haha 1

 

 

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Good point!

 

Just before I sign off and go to bed.....

 

Have just checked the Egg site for info about the card. The current interest rate is 16.9%, but it points out that this is variable depending upon the customer. If I tell; you that my current rate is 10.9% then it does give you an idea of the level of credit risk that I have been assessed at.

 

It all bears out the point that this purge is partly about risk but mainly about profit. Their press statement is simply dishonest.

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The Egg was sold by the Prudential to the Citi group in late 2006 or early 2007. Not surprising if their new owners want to review their account profitabilities.

 

The timing of this move is interesting, not sure if it would be followed by similar moves by other cards. It could be that Egg is now expecting a legal ruling soon putting a binding cap on their penalty charges, thus making it no longer worth their while to service high-risk accounts, which until recently earned their keep because of the exhorbitant revenue they brought to Egg through £20 then £16 penalties.

 

This timing also comes in the wake of the US sub-prime lending debacle. It is not only Northern Rock which now finds it hard to borrow on the open market, for sure credit card institutions as well. Possibly Egg's review of accounts has highlighted the unprofitability of servicing both the poorest and the richest cardholders.

 

If such account trimming does spread industry wide, I wonder if this signals the end at last of the UK credit card explosion offering indiscriminate lending, made profitable in no small measure by exhorbitant penalty charges from those who fall foul of their unlawful T&C.

 

 

Absolutely bang on....I could not have put it better.

 

 

And to all those who are questioning this and talking about Egg.......lets just get used to the idea that we are not talking about Egg....but the citi financial group.

I am very tempted to say more......but if you read up on Cities track record in particular Citi threads on this forum.....you will be left in no doubt that here is a company who has shown little regard quite often for its customers not just here but also in the US.....USATODAY.com - Citigroup agrees to pay $2B to settle Enron lawsuit

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Its utter madness. I paid my balance off in full in October/November and haven't used the card since and they write to me today saying they are ending the agreement and will beclosing the account!!

 

Does anybody know if this will show up bad on my credit report?

 

I phoned them today and told them to close it now as I didn't need it.

 

I paid my balance off in full last May (about £7K) and have been paying in full every month now. I knew about Ciiti taking them over (and I am not Citi's favourite customer right now either!). I have Mr Smith wriggling in a corner at the moment with no way out :D

Nationwide - Prelim sent 02/07 - MCOL filed 04/07 CHARGES SETTLED IN FULL!!

Woolwich- Prelim sent 04/07 - Offered 90% - 06/07 accepted

MBNA - Prelim sent 02/07 - CCA request sent 03/07 - CCA reply (illegible + no T&Cs) - DCA sent packing - Restons now trying - gone quiet

Citicard - Prelim sent 02/07 - CCA request sent 04/07 - replied 04/07 No contract & not enforcing!- passed to 1st Credit- gone quiet

Egg - Prelim sent 02/08 - 3 letters - full offer 03/08 SETTLED IN FULL!!

(All starry, rep, clicky thingies gratefully received!)

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Like others I have never missed or been late on a payment,never taken the card to the limit, and always pay more than the minimum amount.I too have received one of these letters.Cynical me thinks it is because I am a low rate of interest, and do not have PPI. I have another egg credit card with a higher rate, and PPI, which i will now transfer to a special offer card (if I can find one). As far as I am concerned Egg are no longer concerned about the model customers that most other businesses would love; so Goodbye Egg.Unfortunately I have never had any illegal charges otherwise I would be claiming them back.

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I got my letter this morning. Apparently I'm a credit risk.

 

I would suggest I was a credit risk, but having reduced my debts from £34K to £3K in 18 months, I'm actually a fairly responsible customer who is shortly going to be saving £400-£500 a month once the remaining balance of their other (not my Egg card) cards are paid off. Not to mentioning moving a £100K mortgage once my fixed term is up.

 

Guess who I won't be going to EVER for finance?

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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I am one of the affected customers...you can see me being interviewed on ITV here http://www.itv.com/News/Articles/Egg..._s-credit.html

 

Of course, I am really mad about this...I have never ever missed a payment in the whole 4 and a half years I have had an Egg Card, for over a year I have been paying MORE than the minimum monthly payments.

 

I know other people who have missed payments on their Egg Card but as yet have not received a letter.

 

When I got the letter friday, I was shocked, and thought I was the only one, I even checked my credit rating...which is good by the way.

 

It is my opinion, it is all down to the credit crunch...the US is heading for a recession and the world will soon follow.

 

Citigroup are the largest company in the world with assets like something silly like 2 trillion dollars...they took over Egg from Prudential last May, and reviewed all their non-profiatble, or little profitable customers and said 'cheerio'.

 

I have even set up a Facebook group for anyone affected or interested here

Login | Facebook

It is called 'Egg and Citigroup can shove their credit cards up their arses'.

Please take a look.

 

Finally, be warned as I heard rumours that other credit card companies are going to follow suit.

We are probably all best to get rid of all our cards, and not give them any of our money at all.

 

Regards,

Emma:evil:

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I also have had my account removed. I paid off the entire balance (about £1800) off in one go at the tail end of last year and have been making sure I pay the full balance off each month now. I wasn't going to bother claiming charges as i think it's just a shade over £100, but now I am....:)

Disclaimer: Anything I write in these forums is my personal opinion and offered without prejudice. If in doubt, please seek independent legal advice.

 

TheDean Vs Telewest - 27/10 SB's big letter sent.

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If they end the agreement with you, do they stop processing data and adding on interest, or does this continue?

 

This will continue - the card will just become 'payment only'

Disclaimer: Anything I write in these forums is my personal opinion and offered without prejudice. If in doubt, please seek independent legal advice.

 

TheDean Vs Telewest - 27/10 SB's big letter sent.

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Well that sucks. I'd have thought that once the agreement ended, it would only be fair to end the terms of those agreements too.

 

Egg can have their cake and eat it then.

 

Well being the devil's advocate, :D If I had received this letter, telling me that they were ending the agreement. I would immediately send them a section 77/78 request under the cca.

 

I would be interesting to see what they came up with, and if they could not supply it, MMMMm. It would open up a whole new can of worms for them, and with 160,000 credit agreement to find, it would give them loads of extra work to do:lol:

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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BBC NEWS | Business | Egg customer anger at credit move

 

 

Finance, Investments n Trading: Egg Card Withdrawal – Cardholders angry at Egg card’s decision

 

 

Have you had your Egg card cancelled? If so, have you ever missed ...

 

"VOTE NOW

Have you had your Egg card cancelled? If so, have you ever missed any payments?

 

The results:

 

Yes - 70%

No - 30%

 

Thank you for voting. Total votes 401"

 

 

Read the report: Egg withdrawal will 'benefit' borrowers

 

Have your say: Tricks from Egg, and more on why they are cancelling 160,000 credit cards

 

The original story: Egg to block 160,000 credit cards

 

 

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