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    • Found a BMA article related to this subject which I think the OP will find helpful. Patients recording consultations WWW.BMA.ORG.UK Our guidance answers if patients can record doctors without permission or covertly, how to respond when a patient asks to record their appointment and what to do if a covert recording is posted online.  
    • Ah - that was another thread that got merged back in 2018   That 'split' doesnt refer to this legal matter  
    • Thanks dx for your kind words. I plan to renew my season ticket and write a new begging letter as following, can I ask for any suggestion about it?   Dear Investigator/Prosecutor,   Thank you for your reply. I deeply regret my actions and the inconvenience they have caused.   I’m extremely remorseful for my crime. and regret it everyday. I often ask myself ‘’how can I do that thing just because I felt it is interesting. There are a lot of crimes in the world, but feeling it’s interesting is certainly not a reason to crime. I should not crime with any reason.’’ I think about these things every day, and I understand that I can’t blame anyone but myself.   I thanks to the staff who stopped me, as this is a valuable lesson in my life. I told myself that I should never ever repeat such a thing again, and never ever do anything which is possible to be in breach of any law. As a result, I carefully tap my oyster card every time before I enter the station now. I remind myself that I did a wrong thing before, and I should never let it happen again.   Although my monthly travel expenses do not warrant a season ticket, but I just renew my season ticket (please see the attachment). I understand that a crime cannot be truly compensated for, but purchasing a season ticket offers me a small measure of comfort, knowing that my actions caused a loss to the public interest.   I received an email which ask me to negotiate being class teacher in this summer (please see the attachment). I hope that I could teach the lovely students again, which may not be allowed with a criminal record. I would please ask that you would please provide me a single opportunity to settle all outstanding sums owed outside of court without the need for legal proceedings which would have a determinantal impact on my teaching career.   I sincerely apologise again for my crime. If you need anything further from me to help you please let me know.    Yours sincerely,
    • You did what??? You asked them to send you the documents that without them you had  a 100% ironclad win in Court. Why on earth would you do that? As it happens in this case, there is still enough mistakes in their PCNs and the NTH to have your case cancelled. Amd it may be that not sending those documents in the first place along with the ICO complaint and the letters from Alliance themselves which would confirm by the dates on the letters may be enough to cancel it anyway. I hope you have kept their letters as evidence? The chances are that Alliance will not actually take you to Court because of their errors but you never know.  You have made so much extra work for yourself in your WS if they decide to push their luck.though. Can you please post up their letter where they give the reason why I wasn't sent with the NTH.
    • I'm not sure that I fully agree with my site team colleague above.  My understanding is that there is nothing to stop you recording but it is strictly for your own personal use.   
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Samsung TV problem


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I bought a £650 TV on behalf of my mum in September. TV and DVD's are important to her as she's housebound, so for peace of mind, and against my advice she decided to pay approximately £230 for an extended warranty.

 

Just before Christmas the remote control packed up, so my sister took that back to Curry's and was told that it would take up to 3 weeks for a repair. Had I taken it in I would have made much more fuss I can assure you, but she accepted that. I've now bought a new all in one remote control as Mum could not operate the TV unless a carer or visitor called in, not even to switch on and off or change channel.

 

My son used to have a Saturday job at Dixons and feels that 3 weeks is an acceptable time for a repair but my feeling is that for £880 in total, we should have the peace of mind and a working TV and remote control for some time to come. I'm thinking of writing a letter of complaint to the manager of Currys, but am not familiar enough with SOGA to make a decent job of it. Any help would be appreciated.

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I think you will find that the Samsung remote controls, like many others (especially of Korean-type origin) are not repairable. The manufacturers, as a rule, give no service back up for them.

If they go faulty, they're usually replaced because it is cheaper to replace it than to pay £30 to £40 an hour plus parts to repair it.

Remember an engineer's time costs the same, whether the item is worth £500 or £5.00.

 

That is based on 25 years experience in the retail/rental trade.

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So are you saying we'll need to buy a new one in all probability, or will it be replaced under the guarantee do you think?

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They should replace it under guarantee, but the three weeks would be to get a replacement, not to repair the faulty one.

 

Might be worth contacting them and pointing out that they should be able to supply a replacement in less than three weeks.

 

I'm sure that they must have access to other TVs of the same type, that they could doner a RCU from.

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Thanks Rooster. The girl at Currys said she's follow it up and phone me tomorrow, so I'll ask her about that. The one we got was only a tenner, but it annoys me when so much has been spent already.

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Of course it's annoying. Especially as the TV is only four months old and under warranty!

 

Good luck.

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Thanks.:)

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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