Currys customer service

[Crosswire]

Just looking for a bit of advice with regards to Currys customer service. Back in July we had a Currys guy come round to deliver and install a cooker into the house we'd just moved in to. The guy turned up, walked straight through to our kitchen and immediately told me he would not be fitting the electrics to the cooker and will only do the gas. When I asked why, he said there was not an electrical point for the cooker. I showed him the connection in the cupboard beside the cooker spot (which had also been used by the previous homeowner), but this guy refused to acknowledge it. The guy became increasingly aggressive towards me and begun shouting. I eventually told him to leave my house and asked him for his name, to which he refused to give to me.

I called Currys who guaranteed the matter would be dealt with in 24hrs. 24hrs later still no response so I called them, only for them to inform me that the order had been cancelled. After numerous phone calls, I managed to get Currys to organise someone else to fit the cooker the next week - fitted in exactly where I said the cooker would fit.

I wrote to Currys about the conduct of their staff, and the fact that I had to make numerous calls to Currys to rectify the issue, as well as pay for another week of takeaways until our cooker was installed. I heard nothing from them, so I wrote again, and was told they would give me £20 compensation for full and final settlement. I wrote back stating that I didn't believe that was a reasonable offer, to which they wrote back saying they consider the issue finished and if I didn't want the £20 then so be it. I've written two more letters to Currys, and two emails since, but they no longer respond.

Is there anywhere I can go with this matter?

[maroondevo52]

Hello and Welcome, Crosswire.

 

Not one of my strongest subjects, but if you start a new thread in this Forum.........

 

http://www.consumeractiongroup.co.uk/forum/currys-dixons/

 

There's plenty of people in there who will be able to help you out.

 

Regards.

 

Scott.

[diskmandave]

Hello Crosswire and welcome to the forums.

 

Further to maroon's comments, should you not wish to accept the £20 and Curry's won't further respond i'ld consider talking to your local Trading Standards Service, your local office can be found here...

 

Trading Standards Central - Trading Standards and Consumer Protection information for the UK

 

Good luck, Dave.

[MARTIN3030]

Have moved here for you.

[fred_2009]

sorry but claiming for eating takeaways is not part of SOGA it is the consumer that decided to buy expensive takeaways rather then eating salads, microwave meals or sandwiches.

 

if this is the case then when i bought my car do i get to claim back 2 weeks of bus/train tickets because the car was not delivered in 20 seconds from purchasing it.

 

do i claim back £5 in cash for the cost of cigarettes from the amount people on the train/bus could have/did borrow from me?

 

how about the electricity. because i was not at work everyday because of train delays preventing me getting there. i have wasted more electricity staying home watching TV.

 

what about the loss of earnings from not being at work.

 

all of the above is a no. because they delivered and completed there part of the deal within a reasonable time... you admit yourself that although it to two attempts you now have a cooker fitted and only within a week from first attempt..

 

if they refused to fit it. or it went on for months then you might have a case. but a couple weeks is classed as reasonable time. so good luck if you want to try, but i see very little light at the end of the tunnel.

[theEnemy]

What would you consider a fair offer?

[simon_reading]

Stay well away from Curry's Reading delivery service. I just purchased a fridge freezer from the Reading branch, (Delivered by Southampton dispatch) only to discover after delivery that the packaging was strewn across the front of my property. Customer Service said, "The depot was unavailable by phone" to collect the rubbish. In other words, "We don't care". Never, ever, use this unprofessional and uncaring company.

[joka007]

bored were you Simon? digging up a thread of 2007