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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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tracyno1 v NatWest * SETTLED IN FULL *


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Thanks alot, i think there are very few people at this stage so i found it difficult getting help, but alls well that ends well, i'm still floating although you know us girls! it didn't stop me floating down to csl to order a loverly leather and chanile corner sofa and to die for dining table with six leather chairs! HAPPY DAYS. And i can finish off my extension, ( don't know if you read my builder did a runner with £19k after a few days work) so a happy christmas will be had in the Penny househould thanks to cag. Good luck with your claim, I know it seems like your never going to win but i was in the same position and here i am at last i have beaten the monster otherwise known as natwest. I wouldn't mind but this all started because they took over £800 in charges in one month, if they had of helped me then it wouldn't have cost them in excess of £6k, bet there kicking themselves now!

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Thanks Karnevil, i did call the court and asked for 1 month adjurnment, is that ok, i thought best to cover myself just incase but i did make her swear on her mums life ( i really did!) that the cheque was being sent. I'm really gratefull for all your help. cheers.

Tracy

P.S stop being a man and trying to burst my bubble!, the sofa is GORGOUSE!! LOL.

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Thanks Sharon, i have just spoken to the court again and they said it is ok to request it verbally but i think i will feel better if i put it in writing aswell so hubbys about to go to the court with the request for adjournment in writing, i agree, i don't want anything to go wrong now.

Now i know your a girl you will deffo appreciate the sofa thing, it is pretty gorgouse!.

Thanks again for all your help.

Tracy.

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Result!!! :D

 

Congratulations you deserve it!

NatWest Charges: £3708.81. Allocated to fast track 14/10/06. *SETTLED IN FULL* 23/10/06 5% donation made

 

HSBC Default Removal and £186 charges: N1 claim issued 28/11/06 *WON* 28/02/07 5% donation made

 

Egg Charges: £370. N1 claim issued 24/11/06. *SETTLED IN FULL* 12/01/07 5% donation made

 

Natwest Student: £150. N1 claim issued 24/11/06. *SETTLED IN FULL* 10/12/06 5% donation made

Natwest Credit card: £317.01 INCLUDING CONTRACTUAL INTEREST, *WON* 30/11/06 5% Donation Made

 

Ikano Data Protection Act deception and non-complience: N1 claim issued 28/11/06. *SETTLED IN FULL* 12/12/06 5% donation made

I am not a lawyer. All advice is merely my own opinion. Nevertheless, I've won £4675 so far!

Tip my scales if you like my advice :)

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Congratulations.

 

I sent off my 'rejection of partial offer' letter today. I'm claiming £4,438.11 in total and they offered me £2,150!

 

Your thread as given me real hope.

Fizzi :)

_________________________________________________________________________

DPA ltr sent 7/6/06 - awaiting response

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Quick update- Cheque for full amount recieved today made payable to the account the charges were taken from (bit crafty, i was thinking of banking it into my halifax account!) this has now been paid in so just have to wait for funds to clear. conditions of my settlement were 1 write to the court withdrawing claim and 2 not to disclose, so no full and final settlement which is good as i have further plans for nastywest! I'll wait until cheque clears before withdrawing claim.

Good luck to all yous near the end.

Tracy

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are they allowed to stipulate which account it is paid into, it doesent seem right, and if they are doing that then why dont they pay it straight into the account, that way we wouldnt have to wait for the cheque to clear

CHRIS WATKINS

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Quick update- Cheque for full amount recieved today made payable to the account the charges were taken from (bit crafty, i was thinking of banking it into my halifax account!) this has now been paid in so just have to wait for funds to clear. conditions of my settlement were 1 write to the court withdrawing claim and 2 not to disclose, so no full and final settlement which is good as i have further plans for nastywest! I'll wait until cheque clears before withdrawing claim.

Good luck to all yous near the end.

Tracy

 

I'm not sure about this, but don't/can you put in your Particulars of Claim how/where you want the payment or cheque sent??4_12_1.gif

 

It is something I did not do when filling in the N1 Form. I wish I did now, as I would have simply requested them to make it payable to ME, and it would have gone into another account out of the Natwests reach.

 

Oh and CONGRATULATIONS byetheway.

 

 

 

 

 

sig.jsp?pc=ZSzeb098&pp=ZN

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Hi and thanks for the congrats. I'm not sure if you can request that on the n1 forms but i had a different one from most, i think because of the amount i was claiming, but i'm sure once they agree to settle it could be a request that you would only settle if the cheque was made out to you. I don't mind to much as it was very gratifying going into the branch and handing over my cheque (an rbs cheque) and for once they didn't try to upsell me anything, she was just silent and this is a woman who would sell an insurance policy to a dead man! The second the cheque clears it will be whisked away to another account, not a natwest one either. Good luck with the claims, not to long now fingers crossed.

Tracy

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Hi Well Done!! And Congratulations.

Just Got Back From Leeds At 3.30 This Morning,(should Have Been 9pm Last Night But Plane Was Cancelled Due To Fog And I Had To Be Coached Down To Bristol,what A Night Mare! Daughter And Grandsons Just Moved The Weekend And I Was Helping Them Move In.)

Was Already To Accept Partial Offer From Natwest But Having Read Your Success It Has Gave Me The Courage To Go On.

Still Very Scared And Confused About What I Am Doing But Will Need The Money To Go And Visit My Lovely Boys As Often As I Can.

 

So Enjoy Your New Furniture You Have So Earned It.!!

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Hello and congratulations ! Was following your thread towards the end of last week and had to go away on holiday on the Friday as you were getting your court bundle ready - I wanted to take the laptop so I could keep up with your progress, but hubby wouldn't let me ! lol.

 

I was delighted to get home today and read of your success and it has certainly inspired me to go 'all the way' with this ! (Just starting our claim).

Best wishes and well done again.

J

NatWest

 

Statements sent for - 18/09/06

Statements received (in full!) - 03/10/06

Initial letter of claim sent - 05/10/06

Offer received for £1,400 approx - 21/10/06

LBA sent with acceptance of offer as part, will pursue for the rest - 21/10/06

Reply to LBA received (forwarding to Cust. Rel to deal with) - 25/10/06

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Thanks tigerlilly, everything was bobbing along smoothly and on track until the last leg then it all went a bit mad, but i got a great result in the end and suprisingly my cheque has cleared today, so i've transferred it all out of natwest and into my savings before i go after them for another £1.5k!

Good luck with yours, i know everyone says you will win in the end and it seems hard to believe at the time but clearly this process does work and we'll all be laughing in time for christmas.

Tracy

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A massive CONGRATULATIONS Tracey, I can't wait to be adding the words SETTLED IN FULL to my thread.

 

 

:-):lol::-):lol::-):lol:

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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