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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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capital one ppi -say i agreed ???????


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Hi Oggy1,

i have been reading your thread with interest. I claimed for my PPI from Cap One and they refused. I am self employed too. They claimed i asked for it, and looking at the agreement there is a tick in the PPI box, but i never recieved terms and conditions for the PPI or any information to do with it, nor did anyone speak to me about it. It is highly unlickely they would pay out for someone who is self employed, By chance i found out that if you are self employed, you have to be also paying Class2 National Insurance contributions to be elegible. And as i wasnt at the time, i contacted them, a person called Ellie Renshaw the Executive Office Manager, and she refunded all the PPI back to me. Hope this is of help to you. Good luck.

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thanks ammani, but i think now that its to late for them just to refund the ppi. i will want the costs and interest now, the stupid thing is the original calim was for £192.00

i cant work them out.

thanks bathgatebuyer and sparkle , at least being at this position with mbna i know a little about the system

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Oggy, thatnks for mentioning your MBNA case as I've just had a read through the details of that which are very interesting (and useful) for me to note - particularly the part about MBNA appearing mob-handed in the court! (Am I scared? Hell no - it just means that there's going to be more of their staff / legal costs tied up unless they settle early - I'm looking on the brightside!)

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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go for it, bgb.

just a point , mbna turned up saying they had not recieved my court bundle, if i had taken the proof of delivery with me i think the judge would have awarded me the case.

you can take other info to the court if you need to.

good luck .

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Hello Oggy, I have been to a couple of court dates and I left feeling good, so good luck to you. Just do your homework and you will be fine,

Before I went to court I prepared my arguements, for different scenario's, so I was ready for all eventuallities:D(need spellcheck:p)

 

The time just flies, so quickly in the court room, so if they do turn, be prepared.

 

Willing you good vibes and wishing you good luck,

 

Keep us posted:D

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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with you all the way oggy,

 

good luck;)

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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thanks hell and alanalana,

will be planning everything as you suggest hell,

i think i have got them with some of their own admissions but will see in a couple of weeks, will keep you all informed.

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Don't worry - there's still time! If they don't settle, then you get the chance to tell them every honest truth in court. In some ways, I hope the halfiax turn up for court just so I can mouth off at them (although that says quite a lot about me!)

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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Hello oggy,

 

don't let them see you are nervous. Concentrate on the job in hand and you will be just fine on the day.

 

Keep your chin up ;)

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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just a few worries but hey if they turn up they will be paying for their time .

i think i have a good case.

any way 9 days left .

thanks for suport and good luck bgb:)

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its getting worse now , cap 1 have supplied their court bunde to the court but i have not recieved anything, i thought i should have had their defence 14 days before the hearing,??

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its getting worse now , cap 1 have supplied their court bunde to the court but i have not recieved anything, i thought i should have had their defence 14 days before the hearing,??

 

Hello Oggy,

 

What was the judges instructions, normally both parties provide each other with court bundles, no later that 14dys, that they will be relying on as evidence

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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that was the judges instructions but they faxed them to court today and i have recieved by carrier this afternoon.

will have a look through them and let you know.

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It seams that crapital one are doing this to everybody.

I to do not recall ever asking for PPI on my application but they produced a screen shot of my on-line application and the box it ticket so i don't have a leg to stand on even though i have a pre existing condition that would have bared me for ever being able to claim on the policy.

They have us over a barrel with all these applications that they are finding with this little box ticked, but who is doing the ticking???

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Oggy

 

Let us know what their defence says. My collegue has a defence from them sent the other day, it maybe the same.

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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hi ukaviator

the first part of the defence says that i responded to a mailshot and i had ticked the box for ppi and had 30 days to cancel.

the next point is that they do not and have not offered any advice regarding the ppi and they are on a non advice basis.

the claimant has paid monthly and did not dispute any of the payments.

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crap 1 are saying that under the consumer credit act section 78 it does not have to supply a true agreement and therefore has complied with the cca request.

and basically it states i should have had acted within the 30 day cooling of period.

 

any help even at this stage would be appreciated.

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oggy

 

Did you ever post what Cap1 sent you?

 

An interesting point that you may be able to use has just come to light (courtesy of alanalana - respect) - I am sending you a PM since you believe (Al) Capone is reading this tread

 

 

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