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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Irresponsible Lending


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Hi,

 

Not sure where this should be but it relates to a Nat West loan so this seems the obvious place. Last August my 72 year old disabled father was given a top loan from NAt West as he was struggling to pay his bills,and his overdraft was creeping up, they paid overdraft off and increased his loan repayments from 229 per month to 261 per month. His total income from benefits and pensions is 1059 per month, his essential outgoings ie mortgage, utilities, food, home help etc are 820 per month, this loan leaves him -22 per month, before he pays his other commitments credit cards etc. I am in the process of writing to all concerned and offering them token payments, but my question is do we have any comeback on Na West for irresponsible lending, the balance of the loan is now 17800. We have to change bank accounts before we can offer them token payments. Any help/advise appreciated.

 

Thankyou

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This definately sounds like irresponsible lending to me as your fathers full financial details were not analysed otherwise it would have been very obvious that he would be unable to manage.

My sister has been fighting LLoyds TSB (who have an 'irresponsible lending department' in Bristol), they gave her a 2k credit card on 21.4% whilst she was on benefits. The case has gone to the financial ombudsman who verbally agreed with her point of view and urged her to pursue the complaint.

Have a look at the 'Which' website, they have some good contact numbers and will give you further advice.

I dont know if your fathers credit rating is important to him ie need for cards/mortgages etc but it seems the likelyhood of him being able to stay in the black is going to be nigh on impossible. It might be an idea to speak to Payplan, they are a 'banking' service paid for by the banks to assist people in managing their debts. They deal with your creditors and set a sensible payment level that leaves the individual with enough to live on each week. They are NOT a debt management company who should almost always be avoided. It seems inevitable that your dad will go into default, try and get some safeguards in place before that happens.

kate

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Hi Kate,

 

Thanks for infor -I have looked on which site and cannot find anything relevant. How did your sister get as far as taking her complaint to the financial ombudsman? My dad's credit rating is shot tot pieces anyhow, I am dealing wiith thing s for him whilst he is in hospital. I have contacted payplan and they are prepared to help I was going to offer full and final settlement on his behalf at around 50%, so he has nothing to worry about when he comes out, but to do that I have to remortgage, I never realised he was struggling as much as he has been since my mum died till recently, but I though that Nat West in particular should take some of the blame for lending him the money, and if there is any chance of getting it written off or reduced then I will try that route first. He also has some charges that I am going to reclaim, and then I will have a figure of what is outstanding and how much I need to offer. he has been using credit cards to keep his bank account in the balck to pay the loan., I just am unsure or to be more precise complety in the dark about where to start with this complaint.

 

Thanks any more info/advice ideas from anyone would be welcome.

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I was just about to ask if your dads loan was secured to his home but if payplan are taking him on I reckon it must be a personal loan.

Info given here is on secured lending but it may give you an indication of what is considered responsibile lending.

With secured loans the lenders have to of course fact find the applicant and have proof of amount of 1st mortgage payment. This is order to keep all mortgages to be below 40% of the applicants monthly income. (only one lender uses 45% that I know of)

 

£1059 by 40% In your dads case his maximum mortgage amount is £423.60

His loan is £261.00 so his mortgage should be no more than £162.60 to fall within the acceptable lending levels.

If his mortgage payments came to any more than £423.60 this would be considered irresponsible lending.

 

It does sound like your dad has been given more than what would be considered managable debt.

Do check that he has no PPI on his loan though -

 

Cat

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I was just about to ask if your dads loan was secured to his home but if payplan are taking him on I reckon it must be a personal loan.

Info given here is on secured lending but it may give you an indication of what is considered responsibile lending.

With secured loans the lenders have to of course fact find the applicant and have proof of amount of 1st mortgage payment. This is order to keep all mortgages to be below 40% of the applicants monthly income. (only one lender uses 45% that I know of)

 

£1059 by 40% In your dads case his maximum mortgage amount is £423.60

His loan is £261.00 so his mortgage should be no more than £162.60 to fall within the acceptable lending levels.

If his mortgage payments came to any more than £423.60 this would be considered irresponsible lending.

 

It does sound like your dad has been given more than what would be considered managable debt.

Do check that he has no PPI on his loan though -

 

Cat

 

Hi,

 

Thanks for that it is an unsecured loan. His mortgage repayment is £363 per month but he actually pays 235 and I pay rest. So on that basis 235 plus 261 is 496 which is £75 more than you quote above. However in his total income he receives £160 per month attendance allowance which is for his disability needs and he pays out £80 of that in essential caring needs. I know the woman that arranged this new loan for him has left bank, as I challenged her 2 years ago on the previous loan that I thought he had overstretched himself on. (I bank at same branvh and have an authority letter from him).

 

There is no PPI due to his age - 72. Any info on how I go about challenging this loan, as he really cannot afford this.

 

Thanks

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To commence formal claim about irresponsible lending you must engage in 8 weeks of pointless letter writing to demonstrate reasonable communication with the lender. Ring Financial Ombudsman and Which to get more advice about what to say in letter, but basically set out your dads finance and put it to them that they have lent irresponsibly. It may not take 8weeks but the bank have to issue a final response within the 8 weeks to trigger the Financial Ombudsman to investigate the claim. We mentioned the F/O s involvement in every letter but it didnt make any difference, but they were slippery about issuing a final written response. The FO is now investigating which will take several weeks.

As you say you can claim back any charges they may have put on his account which may reduce the total outstanding.

You may as well get the ball rolling asap before you have to resort to remortgaging. I would keep that option on the back burner, your dad is a vulnerable, ill pensioner, you will find sympathy and support, talk to as many people as possible, Help the Aged, DebtLine etc etc there will be help out there.

My sister also recently had her entire £750 water bill cleared just by finding out about an water industry run charity who felt she merited an award. Keep pushing because you shouldn't have to jeopordise your finances to help your dad. loads of luck, kate

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Ooops! Missed the bit that you'd already looked on Which Site. Try ringing them, I know we spoke to them at length. They have a service whereby you can chat with a solicitor for about 15mins on the phone. I signed up to Which as a member because there Consumer Info stuff is first rate. They definately helped us in the early stages of our battle with LLoyds.

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  • 1 year later...
ARR THERE ANY LAWSFOR irresponisble lenidng claim bank THAT I CAN LOOK AT.

 

 

No laws , but if you start a new thread and tell us about your problem then we will try to help.

 

This is a very old thread you have posted on.

Consumer Health Forums - where you can discuss any health or relationship matters.

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  • 5 months later...
  • 1 year later...

katesage, could u possibly give the address for the department in lloyds that deal with irresponsible lending as we believe we have a case to put to them.

Their branch manager gave us loans and an overdraft we clearly could not afford and in fact played with figures slightly to secure us the finance. in 5 years they have doubled our debt to 45,000, over half being owed to them. we have now entered a debt managemnet plan with cccs which at its current payment would take 19yrs to pay off. lloyds have in fact refused the offer fromm cccs for the credit card and initially accepted for laons but now changed mind as they have not received payment (even tho, cccs have had my payment and told companies they would be paid on 25th of each month, acording to my calander we r not yet on the 25th?). Lloyds have also ignored our request to cancel the loan protection on each loan thus bringing the level of debt down. LLoyds so called "help" has not only increased our debt but has put major strain on my young family. we dont smoke, drink or eat out. we rarely have family days out (have 3 children, 5 and under) we have had one family holiday in 5yrs which was a sun paper holiday to pontins and my parents ended up giving us money for petrol etc or we couldnt of even done that.

Any suggestions/advice on where to seek help or who to talk to would be appreciated.

Thankyou :)

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Hi Clairwood..

This is a very old thread and it is unlickly that people will see your post.

I would advise you to start a new thread and help will be along.

You would need to tell us when the loans and cards were taken out, and if possible, it may help if you could scan them and post a link for us to see the agreements. (i use photobuckt)

Dont worry.. I have 2 loans and 3 credit cards with lloyds tsb and am in the same situation as you. you will receive a great deal of help on here, you are in the best hands possible. :)

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