Bathgatebuyer v Halifax Visa PPI

[bathgatebuyer]

Hi all, another wee update. Got my mediation appointment through too which is in a few weeks time.

 

Can't believe this year long matter will be over with by the end of September.I'm surprised they've let it get to this stage as if I'm successful, I'm sure the FSA would take quite an interest in them being found guilty of mis-selling. The fines from the FSA can be huge, so why they are persisting rather than just giving me back my £1600 + £300 in interest I don't know, particularly when I read of so many of their cases being settled as 'goodwill gestures' for so much more money than I'm looking at.

Edited August 28, 2008 by bathgatebuyer

[bathgatebuyer]

Mediation on Wednesday by telephone. If HBoS agree to pay me £2040 then I'll be happy (that being premiums plus interest & legals costs at the present moment).

 

Failing that, it's court, and if I win, a complaint going to the FSA over mis-selling with hopefully a substantial fine of the type that have been handed out to other firms guilty of mis-selling!

 

Nothing as yet in response to my CPR18 request, and also nothing in respect of my letter to customer relations advising that no interest should be accruing on this account while the account is in dispute (as per the PFT guidance) so I've asked for them to backdate £113 into my account reflective of when the dispute started. (I'm only following legislation and good practice guidance!)

 

If I was the Halifax, I'd just pay up

Edited September 8, 2008 by bathgatebuyer

[Paintball]

How the heck they get away with not responding to your CPR18 request is beyond me; a blatant breach of Court Protocol ...

 

I'm wishing you all the best with this BGB and look forward to hearing about your positive outcome on Wednesday.

 

:)

[bathgatebuyer]

To be fair to them, they've not had it long, so I'm not suprised they haven't responded as yet.

 

('To be fair......' is not a phrase I ever thought I would use with the Halifax!)

[Paintball]

[bathgatebuyer]

I've just added the GISC Rules for Private Customer Sales to the sticky at the top entitled 'some useful notes for claimants'. Note that at the time there was no distinction between advised and non-advised sales.

 

Also, been reading through the Treating Customers Fairly part of the FSA website where it pays particular attention to PPI.

 

"Poor practice we found included:

 

• Not explaining the PPI product clearly, including significant exclusions and limitations of the policy.
  
• Failing to ensure the customer was eligible to claim against the product.
  
• In advised sales, not finding out whether the PPI policy was suitable for the customer
  
• In advised sales, poorly put together statements of demands and needs that did not explain the firm's recommendation or tailor the information to the individual customer.
  
• Inadequate systems and controls in place around the sales process. These could result in sales staff not following the firm's own processes, and ultimately for inappropriate sales practices."
  

Think it's quite clear what is and is not acceptable.

Edited September 9, 2008 by bathgatebuyer

[Paintball]

You mean this: FSA publishes latest findings on PPI

 

 

It makes for interesting reading BGB

 

[darftblerk]

Any update on the outcome of this case?

[bathgatebuyer]

There has been a resolution but nothing I can comment on owing to a confidentiality clause.

[alanalana]

Hello BGB,

 

There has been a resolution but nothing I can comment on owing to a confidentiality clause.

 

If you're satisfied with the resolution that is all that counts.

 

aa

[hellhasnofury]

Hello BGB,

 

Hope it was a good outcome for you:-D

[pinknico]

Glad you had some success Bathgatebuyer.x

[bathgatebuyer]

I'm satisifed!

[alanalana]

Hello BGB,

 

Pleased for you:D

 

So here is my email address, House address, Telephone Number, Mobile Number, Car registration so you can go via cardiff!!, Brothers number etc etc just sneak the details through to one of them LOL:D

 

Pleased for you

aa