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    • Probably to do with the Creditor accepting the reduced payments claim as part of the IVA. - Thats my guess anyway.  As for the mount outstanding... 60k is incredible and im pretty sure a DRO wouldnt cover that much even after the new legislation.    For you @Alfy - Please stay headstrong and stop worrying. My viewpoint on debt with debt collectors is simple. You are a figure on a spreadsheet loaded into a database for them to run a collection cycle through.  They dont care about emotions or your situation, they just care about paying off their shareholders and trying to turn a profit.  They use varying tactics to increase the pressure on you to the point where you will break. People then fall for this an either cave in to DCAs before doing their own due diligence on the debts that are purchased or turn to IVAs like you have.    They are better ways to handle this and Im glad you feel better after a good nights sleep - I hope you can keep it up. 
    • Good afternoon,    I am writing in reference to the retail dispute number ****, between myself and Newton Autos concerning the sale of a Toyota Avensis which has been found to have serious mechanical faults.    As explained previously the car was found to be faulty just six days after purchase. The car had numerous fault codes that appeared on the dash board and went into limp mode. This required assistance from the AA and this evidence has already been provided. The car continues to exhibit these faults and has been diagnosed as having faults with the fuel injectors which will require major mechanical investigation and repairs.    Newton Autos did not make me aware of any faults upon purchase of the vehicle and sold it as being in good condition.    Newton Autos have also refused to honour their responsibilities under The Consumer Rights Act 2015 which requires them to refund the customer if the goods are found to be faulty and not fit for purpose within 30 days of purchase.    Newton Autos also refused to accept my rejection of the vehicle and refused to refund the car and accept the return of the vehicle.    It is clear to me that the car is not fit for purpose as these mechanical faults occurred so soon after purchase and have been shown to be present by both the AA and an independent mechanic.   Kind regards
    • Commercial Landlords are legally allowed to sue for early cancellation of the lease. You can only surrender your lease if your landlord agrees to your doing so. They are under no obligation even to consider your request and are entitled to refuse. You cannot use this as an excuse not to pay your rent. Your landlord is most likely to agree to your surrendering the lease if they want the property back in order to redevelop it, or if they wants to rent it to what they regards as a better tenant or at a higher rent. There are two types of surrender: Express surrender in writing. This is a written document which sets out the terms of the surrender. Implied surrender by conduct. (applies to your position) You can move out of the property you leased, simply hand your keys back and the lease will come to an end, but only if the landlord agrees to accept your surrender. Many tenants have thought they can simply post the keys through the landlord's letter box and the lease is ended. This is not true and without a document from the landlord, not only do you not know if the landlord has accepted the surrender, you also do not know on what basis they have accepted and could find they sue you for rent arrears, service charge arrears, damage to the property and compensation for your attempt to leave the property without the landlord's agreement. Unless you are absolutely certain that the landlord is agreeable to your departure, you should not attempt to imply a surrender by relying on your and the landlord's conduct.  
    • I had to deal with these last year worst DCA I have ever dealt with. Just wait for the constant threats of CCJ and how you'll lose in court and how they won't do mediation and they want the judge to question you with a load of "BIG" words to boot with the letter. My case was struck out in the end, stupidity on their part as I admitted to owing the debt in the end going through the court process was just a formality as they wouldn't let it drop despite me admitting the debt regardless. They didn't send the last part of the court paper work in so it ended up being struck out     .
    • Well, that's it then. Clear proof of the rubbish cameras. Clear proof of double dipping. G24 won't be getting a penny. Belt & braces, I would write to the address LFI has found, include the evidence of double dipping, and ask Fraser Group to call their dogs off.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ABOUND - confirm in writing


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A situation which is just about resolved, thankfully.

 

Bought an item online, due within next two or three days or so. Didn't arrive. Kept asking the company, still not arriving. Finally one customer care person who was so embarrassed at how badly this was going took personal responsibility for the order, cancelled it and reissued it. It arrived shortly afterwards, although about three weeks after my original order. Sorted.

 

Bill arrives a few weeks later. Another charge for the item plus delivery charge!! Eeeeek! What's going on! After some correspondence between us, with them also throwing in threats about licensed credit reference agencies because I'm not paying the bill, they've just emailed me today to say sorry and that my account is now clear.

 

I'm writing back to acknowledge their letter, but am also going to ask for formal confirmation in writing that they have removed any strike against me with licensed credit reference agencies. Additionally I shall ask for my account to be closed, again with written confirmation from them.

 

Taught me a lesson. Confirm any change or development in an order process, however minor, WITH ANY COMPANY, in writing. You just can't rely on their records. (Better late then never :rolleyes: )

5% to the site. What goes around comes around.

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Hmm. Got an email back from them today, saying the following:

 

For any enquiries about your credit file, please write to us at the

following address, where our specialist department will be able to deal

with the matter.

 

CREDIT REFERENCE ENQUIRY DEPARTMENT

AINTREE INNOVATION CENTRE

PARK LANE

NETHERTON

LIVERPOOL

 

Should I not expect the people I've been dealing with to sort this out on my behalf and forward the file to their Park Lane address? I could write enclosing copies of all my correspondence, but why should I go to the expense and trouble of doing that and go through another lengthy correspondence with another set of people, when they can simply pass the file there themselves. After all it was they who got it wrong and spannered up the order, and had threatened me with debt collectors and bad credit referencing. Or am I being picky?

 

humph! :mad:

5% to the site. What goes around comes around.

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Inching on slowly ... :rolleyes:

 

After asking yet again, they're going to write confirming that my account with them is now closed.

 

As far as the credit referencing issue is concerned they still appear to be 'misunderstanding' (ahem) what I was asking them to do - i.e. to pass on the file and all the correspondence to their credit referencing department rather than me having to copy everything, send it myself at my expense, and have to go through the entire story again so as to make sure they remove any strike against me with any credit reference agencies. They're reading it as though I'm asking the customer services department for information on their credit referencing. Looks like another email explaining myself yet again.

 

Sigh.

5% to the site. What goes around comes around.

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HOOOOOOOOOOORAYYYYYYYYYYYYYYYYYYYYYYY :o :D :o

 

Finally I've had an email from their customer services department saying they are passing my enquiry to their credit referencing department. Someone has read my emails properly!! That, or they're getting sick of me writing ;) although, I'm getting sick of repeating myself over and over again .. as pleasantly as possible .. :rolleyes:

 

Do you think this happens so much that the staff lose the will to live and just keep sticking stuff in the filing tray, hoping either it or the client will go away? In which case how much management of client issues actually goes on?

 

Note to self: keep on keeping on.

5% to the site. What goes around comes around.

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