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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Rome2mandalay Vs Halifax - ***WON***


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I sent my DPA letter off on 17th May to request my bank statements, the 40 days is up on 26th June and i still have not received them. Got a letter off Halifax last week saying i would receive them shortly but nothing. Are they just waiting til the last minute?

And what happens if i do not receive them within the 40 days, what do i do next?

 

Any help much appreciated

 

Thanks

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send them a reminder ASAP pointing out how many days they have left to comply.If you have not recieved them in time send them the LBA for non compliance .Do not let them dictate the time limits .

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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I sent my Data Protection Act request (to Dawn Pugh, Senior Customer relations Manager) on the 8th June and have received my statements in the post this morning, 24th June(need to check whether they are complete), with a separate letter sent from:

 

Rebecca Hall

Data Protection Consultant

Business Risk - Retail

HBOS plc

Trinity Road

Halifax

HX1 2RG

Direct Line: 01422 335061

 

You might like to try calling to establish whether they have received your request into this department.

 

My letter from Rebecca Hall confirmed copies of duplicate statements had been ordered.

 

It also included the following:

 

"With regard to your request for information relating to manual intervention on your account, HBOS plc plc is under no statutory obligation to record this information and therefore, I am unable to assist further with your request."

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I have received a letter from Halifax this morning saying that they are very sorry they have not sent me my statements, but they have no record of my DPA letter, even though they sent me a letter acknowledging my DPA letter and telling me my statements would be sent out shortly. In the letter i have received off them today they say i will have to give them another 40 days under the data protection act to send me my statements. I am very unsure of what to do now, it is their fault they have lost the letter and i have now been waiting for my statements for 44 days.Plz could someone advise me as i dont see why i should have to wait another 40 days for their cock up.

 

Many thanks

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This is the suggested template letter where a Data Protection Act request has gone past the deadline without any information being sent:

 

 

 

TEMPLATE LETTER 3

 

LETTER BEFORE ACTION

Section 7 – Data Protection Act 1998

 

Dear Sir/Madam

 

Account: xxxxxxxx

 

You have failed to comply with my Data Protection Act Subject Access Request dated (Insert Date).

 

If you do not comply within the next 7 days I shall seek a Court order obliging you to do so together with damages at the discretion of the Court and without any further notice.

 

 

Yours faithfully

 

 

 

Send the above letter and enclose copies of your original request and their reply

confirming receipt.

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Finally got my bank statements through yesterday, and i have paid a total of £1271.00 in bank charges for the last 6 years.

Going to send my pre lim letter today, so they have 14 days to reply.

D- DAY IS 19TH JULY :)

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  • 1 month later...

Congratulations!!!

 

:D :D :D

Abbey Prelim Letter sent 16/06/06 - LBA sent 30/06/06 - MCOL served 22/07/06 - Acknowledged 26/07/06 - Defended 16/08/2006 - Settled 20/09/06 :o

Abbey 2 Prelim Letter sent 22/09/06

Abbey 2 LBA sent 9/10/06

MCOL 03/11/06

Cap One Prelim sent 28/06/06 - LBA sent 13/07/06

MCOL served 05/08/06 - Acknowledged 02/08/06 - Served 05/08/2006 -Settled in full 22/08/06 :D :D

Halifax Prelim sent 03/07/06 - LBA sent 17/07/06

MCOL issued 03/08/06 - settled in full 09/08/06 :D

MBNA S.A.R sent 21/08/06 Settled 21/09/06 :-o

Morgan Stanley S.A.R sent 29/09/06

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Congratulations, one more in the balls for the

 

"Halifax, we give you extra HASSLE!"

 

Well done you!

 

Heidi :D

I am not a legal expert, any advice I give is based purley on experience or opinion.

Please tip the scales if you feel I have helped you!! :D

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