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    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
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Hi folks... newbie here so be gentle.

 

Received my statements and now going through them to make my claim, we have added up £1079 in charges, can someone advise what the best spreadsheet to use is, I would like to claim the interest also as very time they have charged me I have been put further and further into overdraft.

 

Due to our lives completely changing around and our income dropping by more than half every month, we ran into difficulties, we had an agreed overdraft of £600 and the charges kept taking us over the agreed limit and then adding further charges to the account to the piont where we just couldn't keep up with it, the overdraft rose to £880.94 in June of 2004, so we borrowed £285 from a family member to bring it back down to £595.94 below the £600 overdraft, but they had another charge that had been lying waiting to be taken off, which put us back over the agreed limit, the account hasn't been used since 3rd September 2004, and now we are at Jan 2007, we are with a DMP with the cccs and the account now stands at £985.69 overdrawn, they stopped the charges in Feb 2006 after the ccs hounded them for a while, but interest just gets piled on each month, we pay in £7.42 they take between £11.91 and as high as £17.17 in interest every month from the account us, so we are fighting a losing battle.

The amount of charges we can reclaim back would cover the overdraft and pay it off if we won, and would be a massive boost to us, and a lot less worry, but we would be deeply satisfied to get one back at them for the distress they have caused us over the past three years.

 

Any help with the spreadsheet would be appreiated, in the advanced spreadsheet the one recomended by Vamps I understand it to an extent, but I am a bit a loss as to what to put in the further interest-interest rate cell, in the notes its says to suit yourself what to put in, but I don't want to push them to far, just to give them a nudge for some of the interest back.

 

Thanks in advance!

Winky :wink:

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ok.. spent all day yesterday doing the sums and have worked out my spreadsheet, so I now do the Preliminary approach for repayment letter and get it sent off to my branch, I am using the template on in the library.

 

No going back now.... :eek:

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Welcome aboard! Use the inevitable time spent waiting for them to answer you to keep up your reading here, theres no other effective way of diverting yourself from your impatience, hehe.

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Thanks HydraUK,

 

Changed my mind...Just going over everything again letter won't be sent for a few days yet now, I want to make sure I have everything in my head straight and know exactly what I am doing and why I am claiming etc... don't won't to rush in and make a mistake.

 

As said previously we are with the cccs on a DMP, if I were to make a claim for the contractual interest would they then be able to use that in defence and say that we would not have still had the money in the bank due to our financial difficultlies as our debts are way above what the bank has taken from us.(hope this has came across right) I wouldn't be able to defend the claim in court if my debts are high, its obvious that the money wouldn't have remained in the bank account and collect the interest. I have probably got this all wrong but just want to get my claim right, but at the same time they did a major damage to us over the past 18 years... the more I can get out of them the better, every £1000 of our debts would take about 6 months of our DMP.

 

Also how do I find out the contractual rate the only rates I can find on the website is here: I was on a royalities account, now in the hands of the debt department and transfered to an interest paying account.

 

RBS: Current Accounts - Rates & charges

 

 

any help would be appreiated!

 

Winky ;)

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Ok think I'm ready for my prelim.... what do you think?

 

18th January 2007

 

 

Request for repayment of charges

 

Dear Sir/Madam,

 

ACCOUNT NUMBER: xxxxxxxx

 

 

I am writing to ask you to refund to me the charges which you have levied from my account over the last 5 years.

I now understand that the regime of fees which you have been applying to my account in relation to direct debit refusals, exceeding overdraft limits and so forth are unlawful at Common Law, Statute and recent consumer regulations. If you say that they are not, then will you please demonstrate this by letting me have a full breakdown of the costs to which you have been put by as a result of my breaches, in order to reassure me that your penalties really do reflect your costs.

 

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

 

I calculate that you have taken £961.41 plus £205.65 which you have charged me in overdraft interest for the sum which you have taken. Total £1167.06,

I enclose a schedule of the charges which I am claiming with this letter, I will be pursuing contractual interest rate for the amount being claimed, this will be at a rate of 16.25% which is the lowest Royalities authorised overdraft interest rate,if you would now be so kind as to check your records for these charges, and refund them fully and immediately, along with contractual interest as detailed in the attached schedule, then I shall consider the matter resolved.

 

Additionally you have entered a default notice against my credit record. This default occurred merely in respect of unlawful charges levied by you or was the result of impecuniosity’s caused directly by the taking by you of penalty charges which you had applied unlawfully to my account.

In addition to full payment of the sum mentioned above, I require that you remove the default entry from the register. Please note that mere correction or amendment to the entry will not be acceptable.

 

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets.

 

I will give you 14 days ( Thursday 1st February ) to reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive payment.

 

If you do not respond, or you do not respond positively, within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

 

After that, there will be no further communication from me and I shall issue a claim at the expiry of the second deadline.

 

 

 

 

Yours faithfully,

 

 

Anything need changed before posting?

Cheers

Winky ;)

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*update*

 

Received a letter today from the royal bank as follows:

-----------------------------

 

Dear Mr Winky

 

Thank you for your letter dated 23rd January 2007 (it was dated 18th January)

 

I am sorry that we have not yet been able to respond to you and would ask that you bear with us meantime. We are currently investigating and will respond to you as soon as possible.

 

Thank you for your patience to date.

 

Yours sincerely

 

 

Customer relations

-----------------------------

 

So I now just send on my LBA on the 1st February as planned?

 

Winky ;)

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Well 1st February today and a letter from the bank arrives...

 

I was claiming £961.41 plus £205.65 in overdraft interest as this was always because of charges, I also worked out the contractual interest and told them I would be claiming for it if it goes to court, so today receives a letter offering the full amount of charges £961.41, no overdraft interest, my account hasn't been used since 3rd September 2004 when the balance was at £595.94, and now we are at Jan 2007, and the account now stands at £985.69 overdrawn, they stopped the charges in Feb 2006 but still remained adding interest every month, so it would clear the overdraft with them, and only leave me £20 odd to put towards it to close the account.

 

Do I just accept this now after just the prelim letter? or do I go ahead and partially accept it and claim the remainding £205.65 interest by putting in a LBA letter.

 

Advice would be appreiated don't know whether just to accept it or not.

 

Winky :wink:

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yep, however you will find you will probably have to go as far as MCOL and nearly a court date in order to get all the interest back. (seems the trend) However its your money and whether you feel that is enough for you then by all means settle.

I didnt claim for interest as the majority of my charges were from late 2005. Didn't seem worth it to me. And part of me feels guilty for mismanaging my account! Sadistic self punishment I suppose :)!!!!

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  • 3 weeks later...

Having taken advise from others I went ahead and proceded to ask for the extra OD interest of £203.45, this is purely OD interest on the penalties and not the whole of the OD.

 

I received this letter from the bank today, just wondering what folks think whether I should just go ahead an accept it or not, or have I case to pursue against them.

 

------------------------------------------------------

 

 

Thank you for your correspondence received here on 12/2/07 relating to our recent offer to settle your complaint for the amount of £961.41 as a gesture of goodwill.

 

I am sorry that you feel unable to accept this offer, but having validated your claim and discounted any charges that do not relate to unarranged borrowing, I can assure you that it represents all administration charges that were applied.

 

As we are making a goodwill gesture by offering you an amount equivalent to these charges, we are unwilling to consider additional payments in respect of any consequential interest you may have calculated. Similarly, we will not refund any legal or other costs you may have incurred in pursuing your claim.

 

I believe out offer is a fair one and hope that, on reflection, you will feel able to accept it. If so, please sign and return the original acceptance Performa and I will arrange for you account to be credited.

 

If however you remain unwilling to accept out offer, I regret that you will need to either refer your case to the financial Ombudsman Service who offer a free independent review, or alternatively proceed with legal action.

 

Should you wish to approach the financial Ombudsman Service, please let me know and I shall arrange for the Banks confirmation of Final Response to be issued.

 

Yours sincerely

 

----------------------------------------------------------

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winky you definitely have a case for this interest to be refunded. They obviously have a policy of not refunding it unless people start court claims. Its up to you if you think its not worth the hassle or are desperate for the money now but if you're worried that they have a case not to refund it, don't be.

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As it happens the letter was late in arriving as the close date for previous letter was Friday, so I had already sent the LBA yesterday before I received this letter today, so thinkn I will just leave things the way the are until the LBA date is up, I am in no rush as I won't get anything out of it anyway, my aco**** is £985 in OD, and hasn't been used since 2004 so I may as well continue with my claim.

 

Thanks for you info its all appreiated.

 

winky ;)

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Thanks TANZARELLI,

 

I will write it up today, I would rather they were kept up to date with what I was thinking and that way I am giving them more chances to settle before court.

 

Thanks again

winky

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  • 3 weeks later...

Hi All,

 

Came on last night as I am due to file court claim today, now thinking I will just except the offer they have gave me, they have offered my full charges of £961.41 but not the OD interest £203.45 that they have took, so I had rejected it and was taking it further, to get my money back.

 

I would need to put in two claims to get my full money back, but after reading this and some other threads I am wondering if this is the right route too go down and whether to just accept the charges and run.

 

Bit confused now, any help appreciated.

 

Winky :wink:

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I've not paid enough attention to the scottish way being in Wales, but isn't there a maximum of £1,500 somewhere? I know the small claims is £750 but I've seen others quote a £1,500 ceiling for something, can't remember what.

 

Before making your decision have a good look around, try to stir up some responses here. Bear in mind if you do accept you do stand to lose the OD interest AND the additional 8% statuatory interest you get to add as a result of filing AND (possibly) costs.

 

You don't have to file on the day you say in your letter, let it stew over the weekend, get some reading in and try and divert some knowledgable-about-the-scottish-way people to this thread, then decide on Monday ;)

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

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