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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Thanks T4FF, think I will do that, have been reading up all day, I also noticed that people were mentioning the £1500 but can't seem to find where the difference is, I will keep on reading through and try to get it clear in my head first, its the not knowing exactly what I'm doing that puts me off, I am a person that needs to know every little thing about it before I take any steps, I just don't want to risk losing what they have already offered, I will study some more before making up my mind.

 

Thanks again!

Winky ;)

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Agreed and I do concur - if you're not sure what to do, then accept (only on Monday though!!). You shouldn't go filing claims blindly!!

 

Have you had a look through the guidance notes forum? There is a thread in there called Scottish procedure. Not looked through it but that might help? Also, pop in the FAQ forum, might be something there.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Thanks for that I will have a look through the above threads and try to get my head round it before making up my mind.

 

Thanks again, will let you know what I decide, but not before Monday I will give it the weekend to study first.

 

Winky

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Hi all,

Still not decided yet, I have been doing a lot of reading and changing my mind every two minutes...

I now know that in order to claim the full amount £1164.86 I need to file a summary cause in the court, instead of the small claims, but I am then possibly liable for the banks expenses if they win, which makes it more riskier, so I have a few questions if anyone can help me.

Can I at this stage change to the 8% instead of filing for the contractual interest rate? I have been put off the contractual rate of 16.25% as it would be more riskier to prove in court, but was wondering if its too late to change it to the 8%, as I mentioned it in both my prelim letter and my LBA letter that I would be pursuing CI at 16.25 the lower royalties rate.

I went into another forum and they were basically saying that because I have been offered my full charges less the OD interest that the sheriff would not take to kindly me taking it further just for the debited OD interest, and that the bank will fight it all the way, does anyone here feel the same? Should I just accept the offer and be done with it?

Still really confused as to whether I am doing the right thing in taking it to court stage, really don't want to lose what’s already been offered, anyone at the same stage as me?

 

 

Winky ;-)

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I now know that in order to claim the full amount £1164.86 I need to file a summary cause in the court, instead of the small claims, but I am then possibly liable for the banks expenses if they win

Providing you do things right, they can't win!

 

Can I at this stage change to the 8% instead of filing for the contractual interest rate?

I believe what people are doing is proceeding as normal with claim / court but producing more than one statement of charges at varying levels of interest. You go for the highest with whatever argument you have but also provide (in your case) one at 8% and if the judge disagrees with you at 16%, they will more likely agree to the 8%.

 

I went into another forum and they were basically saying that because I have been offered my full charges less the OD interest that the sheriff would not take to kindly me taking it further just for the debited OD interest, and that the bank will fight it all the way, does anyone here feel the same? Should I just accept the offer and be done with it?

I'm going to be careful on my response on this bit. Opinions seem to have changed recently on a few things but I've not got myself fully up to speed so don't know if opinion on this has changed or not.....I was under the impression that the Overdraft Interest is a legimate and well backed up part of your argument / claim and therefore if they don't offer it you have every right to seek it in court. I would think that this is still the case, but would like someone to back me up if poss?

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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I'm going to be careful on my response on this bit. Opinions seem to have changed recently on a few things but I've not got myself fully up to speed so don't know if opinion on this has changed or not.....I was under the impression that the Overdraft Interest is a legimate and well backed up part of your argument / claim and therefore if they don't offer it you have every right to seek it in court. I would think that this is still the case, but would like someone to back me up if poss?

 

My understanding is that you can claim charges and then what is known as 'Debited Interest', this is the portion of interest that the bank has charged you (and you have paid) as a direct result of the charges. This is fine to claim so I understand but however some do not bother as it often doesn't amount to much. Others (myself included) are of the view also that if you are claiming CI as well then this Debited Interest can be left out of a claim as a payment to the bank for breaches we have made. JMHO

 

Tanz

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