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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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What an absolute shambles at PC World Plymouth


PCW-Victim
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Well folks, back in October 2014, I was seeking a good new computer and at PC World in Plymouth

I came across am Asus All-in-One ET2020 PC for just over £300. I purchased the new computer

 

 

after thinking about it for a few days, also decided to take the care plan at £4 per month believing that it would give me all round protection should anything happen.

 

on the 17th February 2015, the worst did happen when the PC developed a fault with the TV tuner card.

I duly took it back armed with my care plan agreement and all receipts to the PC World Plymouth store

 

 

I was greeted by an awful Knowhow assistant who kept insisting that it had to go back to Asus and that it would take 28 days.

I told him that my care plan guaranteed me a repair or replacement within 14 days, that is what I have been paying for each month.

 

I had to get the assistant manager involved, who quite frankly was not much more help, but he did agree to send it to their own repair centre in Newark,

and he assured me that it would be repaired within 14 days, probably coming back a lot sooner.

He also stated that I would be able to track its progress all the way, this was not the case.

Now the care plan also provides a like for like loan pc, but they did not have any at the store.

 

I needed my computer for work and without it I would be loosing £80 per day in income,

I agreed that they could provide a loan pc delivered to me the next day.

 

 

Well that did happen on the 18th February 2015, but the loan was a useless antiquated laptop.

I could not use this for my work so found myself loosing even more income, and I was not happy.

 

Saturday 20th February 2015, I found out upon calling Knowhow that the PC was being sent back to me,

not repaired as the repair centre in Newark said it had to go to Asus.

 

 

My argument is why o why was I paying £4 per month for an useless care plan.

I complained to the store manager at PC World Plymouth to after much argument

agreed to refund me my money paid for the PC but not for the care plan.

At this time the useless loan laptop was returned to them.

 

on the 22nd February 2015 Knowkow delivered the PC back to me,

yes the PC that the store manager refunded on just two days before.

 

 

By this time I was preparing a court claim against PC World for my

lost income,

cost of calls

and full reimbursement of the care plan.

 

 

I sent their head office an email on the 22nd February 2015 stating that I would be withholding

the PC they mistakenly delivered back to me in lieu of my claim against them,

and offered then a settlement where the damages claimed would cover the cost of the PC,

with the known fault at a reduced cost.

 

on the 27th February 2015 I got a phone call from the assistant manager of PC World Plymouth accusing me of theft and deception,

far from the truth, so to protect myself duly delivered the PC mistakenly delivered to me, into his arms, realty felt like ramming it down his throat.

 

So you see dear British people, not only do they take your money for a care plan they had no intention to honour,

they then go and blame the customer for their own mistakes and then threaten the customers saying that the customer has broken the law.

I leave it for you to draw your own conclusions on this one,

 

 

but please, please, stay well clear of PC World, Currys, Carphone Warehouse, Knowhow and any other company associated with them. You have been warned.

Edited by PCW-Victim
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certain manufacturers fix their own equipment, asus and samsung are two of them, the care plan means your machine would only be fixed at newark if it'd been damaged and now not covered by manufacturer warranty.

however in the case of yourself, the time limit still applies and if the unit wasnt returned from asus within the time span, it will be elligable for write off under the policy. i know this cos i have literally done this for a customer last week. rang asus on the14th day to find out it hadnt been despatched, got proof sent to the relevant dept at knowhow from asus, got code within 48hrs for customer and have since received the repaired asus back in store to forward back on to newark.

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Read our customer services guide for the future

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Oliver, you must be the only good chap in an ocean of rotton eggs at that company.

 

 

I now get my computer equipment from an independent computer shop based in Abingdon, real excellent service at a much lower cost compared to the PCW shower.

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