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What an absolute shambles at PC World Plymouth


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Well folks, back in October 2014, I was seeking a good new computer and at PC World in Plymouth

I came across am Asus All-in-One ET2020 PC for just over £300. I purchased the new computer



after thinking about it for a few days, also decided to take the care plan at £4 per month believing that it would give me all round protection should anything happen.


on the 17th February 2015, the worst did happen when the PC developed a fault with the TV tuner card.

I duly took it back armed with my care plan agreement and all receipts to the PC World Plymouth store



I was greeted by an awful Knowhow assistant who kept insisting that it had to go back to Asus and that it would take 28 days.

I told him that my care plan guaranteed me a repair or replacement within 14 days, that is what I have been paying for each month.


I had to get the assistant manager involved, who quite frankly was not much more help, but he did agree to send it to their own repair centre in Newark,

and he assured me that it would be repaired within 14 days, probably coming back a lot sooner.

He also stated that I would be able to track its progress all the way, this was not the case.

Now the care plan also provides a like for like loan pc, but they did not have any at the store.


I needed my computer for work and without it I would be loosing £80 per day in income,

I agreed that they could provide a loan pc delivered to me the next day.



Well that did happen on the 18th February 2015, but the loan was a useless antiquated laptop.

I could not use this for my work so found myself loosing even more income, and I was not happy.


Saturday 20th February 2015, I found out upon calling Knowhow that the PC was being sent back to me,

not repaired as the repair centre in Newark said it had to go to Asus.



My argument is why o why was I paying £4 per month for an useless care plan.

I complained to the store manager at PC World Plymouth to after much argument

agreed to refund me my money paid for the PC but not for the care plan.

At this time the useless loan laptop was returned to them.


on the 22nd February 2015 Knowkow delivered the PC back to me,

yes the PC that the store manager refunded on just two days before.



By this time I was preparing a court claim against PC World for my

lost income,

cost of calls

and full reimbursement of the care plan.



I sent their head office an email on the 22nd February 2015 stating that I would be withholding

the PC they mistakenly delivered back to me in lieu of my claim against them,

and offered then a settlement where the damages claimed would cover the cost of the PC,

with the known fault at a reduced cost.


on the 27th February 2015 I got a phone call from the assistant manager of PC World Plymouth accusing me of theft and deception,

far from the truth, so to protect myself duly delivered the PC mistakenly delivered to me, into his arms, realty felt like ramming it down his throat.


So you see dear British people, not only do they take your money for a care plan they had no intention to honour,

they then go and blame the customer for their own mistakes and then threaten the customers saying that the customer has broken the law.

I leave it for you to draw your own conclusions on this one,



but please, please, stay well clear of PC World, Currys, Carphone Warehouse, Knowhow and any other company associated with them. You have been warned.

Edited by PCW-Victim
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certain manufacturers fix their own equipment, asus and samsung are two of them, the care plan means your machine would only be fixed at newark if it'd been damaged and now not covered by manufacturer warranty.

however in the case of yourself, the time limit still applies and if the unit wasnt returned from asus within the time span, it will be elligable for write off under the policy. i know this cos i have literally done this for a customer last week. rang asus on the14th day to find out it hadnt been despatched, got proof sent to the relevant dept at knowhow from asus, got code within 48hrs for customer and have since received the repaired asus back in store to forward back on to newark.

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Read our customer services guide for the future

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Oliver, you must be the only good chap in an ocean of rotton eggs at that company.



I now get my computer equipment from an independent computer shop based in Abingdon, real excellent service at a much lower cost compared to the PCW shower.

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