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    • Hi, I have an old outstanding debt from 1994 due to MBNA for £20,000. The debt has been passed to various DCAs and is currently with PRA Group.  I sent them a CCA letter in January 2024. They acknowledged this letter and stated they would come back when they had more information, however the information did not arrive within the 12 working day scenario.. I have just received a copy of the agreement which goes back to 1994 from them. In their response letter they have stated " Please find enclosed documentation received to date: we are waiting further documents in order to complete your request. We have currently deemed this debt as unenforceable which means we are not able to take court or further action against you to recover the outstanding balance". They then go on to state "we are still legally entitled to:  1.Contact you to ask and repay what you owe 2.Pass your details onto a third party collection agency 3. Continue to report your account with the credit reference bureaux (as appropriate)". I'm at a loss as to what I should do next and would appreciate any guidance on this matter. I am currently paying £5.00 pcm. TIA      
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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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Civil Parking Notice Keele University


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Hi,

 

Once again I have be given a CPN whilst parking at the university.

 

I am a full time student at Keele university and live on campus. I currently have a valid residents permit that allows me to park on the carpark where I live and at the leisure centre. On the evening before there where no parking spaces at both the leisure centre and the halls carpark so I parked on the grass as not to cause a obstruction. I couldn't park elsewhere as I would have ended up with a CPN.

 

This morning I went to the car and was greeted by a parking fine.

 

I went back through all my emails and found the one they sent out in regards to the new enforcement of parking:

 

Car Parking Management on Campus

 

Since the beginning of December 2007 we have been advising campus staff, students, residents and Science Park tenants of the introduction of new method of managing and monitoring vehicles on campus. This communication has been through the various electronic means and available on posters throughout the campus buildings.

 

We now invite all staff and students to the second and final question and answer session to be held in the Exhibition Suite between 12pm and 2pm on Monday 14th January, where we will be pleased to answer the queries and concerns not so far dealt with as a result of previous Campusstaff and Announce e-mails.

 

It is anticipated that this system will be introduced from the 11th February 2008. Warning notices will be issued for a period of two weeks to ensure that staff and students are fully aware of the new procedures and penalties will come into force from the 25th February 2008.

 

The University has approved the outsourcing of the civil parking enforcement scheme to a fully licensed company, Liberty Services, who will ensure efficient and timely collection of parking fines.

 

Contraventions include: failure to park in a valid parking space or display a valid permit/ticket; parking in a disabled person's bay without authorisation; causing obstruction for emergency vehicles; parking in a no waiting area; exceeding the permitted time limit; abandoning a vehicle.

 

If warning notices are ignored, a penalty notice will be issued by existing car parking management staff using handheld PDAs (Personal Digital Assistants) which record the date, time and offence committed and capture photographic evidence of the offence.

 

This is then downloaded daily to a dedicated central server. Liberty Services will then be able to request the car owner's details from the DVLA and follow up with legal letters if the penalty is not paid. The recommended penalty is £50 - which can be halved if paid within 14 days.

 

Currently all cars parked on campus are required to display an appropriate permit. Staff and student car parking is managed through the purchase of University permits, which designate the areas in which the various permit holders may park. Visitors should use pay and display.

 

Staff and student permits and the pay and display system will continue to operate in the same way but a visitors' car parking permit scheme will be introduced. Invited visitors will be given a professionally produced permit which uses scratch card features to validate it. Each permit will be valid for one day and will display the date, car registration number and the name of the person being visited, and will be traceable by its serial number.

 

For more information please contact

 

Deputy Director CFM

The part that interests me the most is the following:

If warning notices are ignored, a penalty notice will be issued by existing car parking management staff using handheld PDAs
This suggests that warning notices must be issued before a CPN can be issued. There is nothing on the signs that contridicts this and this was the email sent to all staff and students.

 

Pics of sign:

 

100_0644.jpg?t=1208972598

 

 

The above is the only terms and conditions that are on the sign which I have. There is nothing stating about designated areas etc etc.

 

I am fed up with the university I work 60 hour weeks to do my nursing degree and don't have normal hours.

 

All advice is vey much appreciated.

 

Bavo

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First Advive is simply DON'T PAY.

 

These companies rely upon contract as opposed to statute [councils & police]. The wording of the contract is therefore crucial. In establishing the contract, the wording on both the signs and the parking permit is important. You are home and dry on the sign since, as you say, it does not cover your alleged contravention.

 

It is worth checking the permit to see if anything different is stated on that.

 

Remember that generally, these private tickets are just invoices, nothing official. The matter of a parking permit does make things a little more complicated, but only a little.

 

The private invoices are, by and large, unenforecable. The truth is that the Parking Companies don't even try to do so, they are just letter writing factories, making all sorts of threats which don't amount to anything.

 

Read the Links, you have nothing whatsoever to lose by using the template letters. Do not admit to driving.

 

http://www.consumeractiongroup.co.uk/forum/parking-traffic-offences/119802-private-parking-tickets-template.html

 

http://www.consumeractiongroup.co.uk/forum/parking-traffic-offences/65341-private-parking-companies-charges.html

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Hello again,

 

Well they strike again for the same parking violation according to them when I was parked in a designated area, The great thing is I notice it appears only to be my car they ticket round my block of flats.

 

Further, after reading the guide looking at the defence on penalties, I had to pay Keele university £25.00 for my permit and since they incurr no loss as all permits are purchased on a yearly basis does it mean that the £25 or £75.00 they allege I owe unenforceable?

 

Bavo

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What is the parking "violation" that they allege when you parked in a designated area?

 

Are there particular conditions on the permit that you've signed for?

 

Have you contacted them re: the previous ticket?

 

All this may seem a bit academic, given that the answer is still that these tickets are still unenforceable but it is as well to have the full facts.

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Car Parking Management on Campus

 

Since the beginning of December 2007 we have been advising campus staff, students, residents and Science Park tenants of the introduction of new method of managing and monitoring vehicles on campus. This communication has been through the various electronic means and available on posters throughout the campus buildings.

 

We now invite all staff and students to the second and final question and answer session to be held in the Exhibition Suite between 12pm and 2pm on Monday 14th January, where we will be pleased to answer the queries and concerns not so far dealt with as a result of previous Campusstaff and Announce e-mails.

 

It is anticipated that this system will be introduced from the 11th February 2008. Warning notices will be issued for a period of two weeks to ensure that staff and students are fully aware of the new procedures and penalties will come into force from the 25th February 2008.

 

The University has approved the outsourcing of the civil parking enforcement scheme to a fully licensed company, Liberty Services, who will ensure efficient and timely collection of parking fines.

 

Contraventions include: failure to park in a valid parking space or display a valid permit/ticket; parking in a disabled person's bay without authorisation; causing obstruction for emergency vehicles; parking in a no waiting area; exceeding the permitted time limit; abandoning a vehicle.

 

If warning notices are ignored, a penalty notice will be issued by existing car parking management staff using handheld PDAs (Personal Digital Assistants) which record the date, time and offence committed and capture photographic evidence of the offence.

This is then downloaded daily to a dedicated central server. Liberty Services will then be able to request the car owner's details from the DVLA and follow up with legal letters if the penalty is not paid. The recommended penalty is £50 - which can be halved if paid within 14 days.

 

Currently all cars parked on campus are required to display an appropriate permit. Staff and student car parking is managed through the purchase of University permits, which designate the areas in which the various permit holders may park. Visitors should use pay and display.

 

Staff and student permits and the pay and display system will continue to operate in the same way but a visitors' car parking permit scheme will be introduced. Invited visitors will be given a professionally produced permit which uses scratch card features to validate it. Each permit will be valid for one day and will display the date, car registration number and the name of the person being visited, and will be traceable by its serial number.

 

For more information please contact

 

Deputy Director CFM

 

Does Keele not teach law?

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  • 1 month later...

Finally a quick update on this matter, I finally had a reply from Car Parking Agency after waiting 5 weeks and I have had the ticket dismissed.

 

Thank you for all your advice and the brilliant FAQ's which helped in a huge way in guiding my arguements.

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