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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Barclays wont Do CPA against CFO **Resolved after threatening with FCA**


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Hello

 

I took out a loan with CFO years ago but had problems paying them back.

 

After a while, they stopped trying to take payments but,

 

a year ago after quite some time, they decided to take money from me again of £120.

 

Ive had nothing taken from them since till 2 days ago where they took £32.

and this morning they took £86 and £28 and tried to take a further £72

but the £72 failed as I didn't have enough money left for them to take

 

Just called the bank.

I asked about a charge back but the person I was speaking about,

kinda ignored my question and she said that,

they will write to CFO and ask them to stop further payments.

 

As I told her, I never authorized the payments.

 

She will also send me a letter and I have to fill it in and they will investigate the £32

but I have to wait till next week before I can ask them to investigate the £86 and £28

and AGAIN, they will send me letters to fill in

 

She then told me to also speak to CFO,

I told her, I can not find a website for them.

 

She then said she has a phone number for them and put me through to them.

 

However, the girl who answered the phone said

"good morning loan bob or good morning loan boob"

i just said oh sorry and hanged up

 

I read on here that, the bank can do an instant charge back,

so why do i have to wait to get letters through my door before i can start appealing the amounts?

 

Thanks

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Your bank is 100% wrong with what they said. You need to speak to a manager, not an undertrained telephone rep who ha trouble remembering what day it is.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Oh gosh, I feel nervous about calling the bank and asking for a manager but, I will give it a bash. last year when they took that random payment, the bank told me they couldnt do anything and I just accepted it. However this time, I am not just going to sit back, after reading the helpful information on here. Thanks

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Why would you feel nervous? It is YOUR Money. YOU are fully covered by regulation and law.

 

Whats happening is they are using a CPA to strip your account. You need to report both the bank and the PDL to the regulators as well.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?336569-How-to-remove-a-lender-s-continuous-payment-authority

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?395493-Been-refused-cpa-cancellation-since-nov-2009-Go-get-your-money-back-now!!

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Just called the bank. I asked for a manager and the guy said "we are unable to allow you to speak to a manager on the phone. the guy said the only way to speak to a manager is by going into a branch. He hen asked, why do I want to speak to a manager

 

I told him that I want to do an instant charge back relating to my call from an hour ago. He said, they have already done a charge back for me and went on to say " a charge back is by us sending you a letter and for you to fill it in and we will claim the money back for you"

 

It doesnt sound very instant to me if I have to wait about a week or so?

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Nothing to do with him why you need to speak to a manager. Read those links i gave up, especially the first documents in the first post of the first link.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Also, its time to name and shame your bank. It's not santander or halifax is it?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Well, theyre well known for breaching regulation and ignoring all rules anyway. Have a good read of those links and documents, familiarise yourself with CPA's and your rights, and go to your bank and DEMAND they give you the money back. As the links and documents say, they have no right at all to demand you speak to the lender first. The lender is bound to say no, and the bank will be complicit in what is heading towards theft.

 

You also need to get the CPA on the account cancelled, as well as your debit card. If i were in your shoes as well, i would take this opportunity to see barclays for what they really are, and find a new bank to be with.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Received a letter from the bank today (well its in 2 bits) unfortunately, my scanner does not work!

 

Th customer dispute disclaimer asks me to sign the bottom if i did not authorize capital finance one and also that i dont know who they, to take money from me. if the transaction is established to be fraudulent, the police may be involved

 

the first piece of paper, says that once they recieve my reply, and after some investigation, they will reply to me with in 14 working days to let me know, how the query is going. they state that, they have till June 28 to raise this dispute through the visa chargeback scheme. they also say that, if more than 1 transaction has been taking by CFO (3 in my case) they will write to me for each transaction and I will have to do the same thing each time.

 

Is there a quicker way to get this done???

 

P.S I might not be the best speller but, the spelling and grammar on my 2 bits of paper is atrocious!

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The chargeback can be done immediately. And investigated later. You really should have quoted the text in the links i posted earlier.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Make sure to point where it clearly says

 

How quickly must my

bank refund me for an

unauthorised transaction?

 

The bank must make the refund

immediately unless it has evidence

that one of the above reasons applies.

Your bank may ask you to answer

some questions and fill out a form

confirming what has happened, but it

cannot delay your refund while it waits

for you to return the form. If the bank has

evidence that one of the above reasons

for refusing a refund applies, it may

investigate before making a refund but

must look into it as quickly as possible.

If your bank rejects your claim for a

refund it should explain why.

If the transaction was on a credit

card, the refund may not happen

immediately. But the card issuer

cannot charge interest or ask for

repayment of the amount unless it can

prove you are liable to pay

 

The above reasons meaning:

 

Why won’t my bank

refund me?

 

Your bank may only refuse a refund

for an unauthorised transaction if:

● it can prove you authorised the

transaction – though your bank

cannot simply say that use of your

password, card and PIN proves you

authorised a payment; or

● it can prove you are at fault because

you acted fraudulently, or because

you deliberately, or with gross

negligence, failed to protect the

details of your card, PIN or password

in a way that allowed the transaction.

 

http://www.fsa.gov.uk/static/pubs/consumer_info/know_your_rights_guide.pdf page 17

 

basically your bank doesnt have a leg to stand on.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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SUCCESS! (Had to fight) "Still worried"

 

I was in bed all day yesterday as I was feeling really sick

 

 

today, I went to the bank.

The boy and girl behind the desk (looked about 16 years old each) spoke to them.

 

 

I explained my situation and they both told me that,

I would not get a single penny till the investigation was over and done with.

 

 

I quoted consumeractiongroup and the FSA but they just kept telling me the same crap.

The boy even had the nerve to tell me that,

if I had called them last year when CFO took my money,

 

 

they could have gave me the money straight away but,

because I did nothing last time and the company keeps taking money,

then I will just have to wait .

It made no sense and was rude,

 

 

they then told me that,

they are simply cashiers and that the people on the credit line would be able to help me more

(just like the hotline people told me last week that, the people in the branch can help more)

 

I went and used the telephone in the branch.

Spoke to a guy and I mentioned the FSA,

and he said

"I have no idea where you are getting this false information from"

I told him that,

I spoke with people on consumeractiongroup and I was told that I should get my money instantly under the chargeback scheme.

 

 

He then said to me

"Read the letter from the bank properly, its quite simply to understand"

I said oh well, I guess the FSA are lying then

(at this point, I am not an aggressive person but I was on the verge of slamming the phone down as that was terrible)

 

At this point, the bank manager was there and she came straight over because she heard the conversation and she knew the guy was rude to me and she apoligized and said that was no way to speak to me.

 

 

she asked me what was wrong and she told me

(you are correct, you are meant to get the chargeback money instantly)

 

 

she phoned up a woman, and they got me my money back.

Success!!

 

 

it will be put in when the bank closes she said.

she also said that, if CFO claims i did authorize the transactions,

the bank would take the money away from me

 

do you think CFO will do this?

thanks

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CFO always contest it. However, go and open another account with another bank. Send your curren t bank a CPA cancellation letter. if they allow anything out, then thats their problem. I take it you have a complete papertrail to verify everything that has happened so far?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Oh great

 

the bank refunded me the money last night and then CFO took a couple payments from me so I have no money once again. I just called the bank and I told them that I was told a block was put on CFO so why are they still taking money?

 

The guy said that, there is a block in place but, in 48 hours when the pending amounts go though, to call them back and I will get my money

 

But, it just sounds to me that, every time barclays refunds me money, cfo will just take it back again?

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The person you spoke to is wrong. You need to go as high up as possible and get the regulators involved now.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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The agency that monitors and regulates all credit companies. Right now that will be the OFT, FOS. In a few weeks, it will be the FSA.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Called the bank on Saturday, spoke with a very helpful girl and she did a temporary reversal thing where I was giving my money back. She did say though that, if I proceed with it, the bank might try and put me in arrears with them. I said, it does not matter as I have no money and she did sympathize with me and got me my money back

 

But yes, I just called my bank balance just now and now I am £115 in arrears.

 

In a bit of a pickle. As my ESA payment is due next monday BUT, I always get it on the Saturday. So when I get paid this Saturday, the bank will take that £115. Ive tried opening up bank accounts in the past but with no success

 

Is there anything I can do? Should I phone the social and ask for their advice? I think they do the payments a week beforehand so it might already be on its way to the bank

 

Thanks

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Well, your bank is completely wrong and out of order here. I would start getting full complaints into the CEO of the bank.

 

Meanwhile try a few banks and tell them you want a complete basic bank account. No frills. Then have your money paid into there. If your current bank decides to put charges or an overdraft on your current account, then thats their issue, as they are liable.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 3 weeks later...

I have been an idiot once again!

 

I was on the verge of getting my money paid into the post office but, I never went ahead as I thought all this business with my bank and CFO was cleared up!

 

The bank sent me a letter for 2 charges of £8o which I had to fill in and say I never authorized them. I sent it back and everything seemed fine. I got my ESA payment today and £80 was taken off!!

 

I called the bank and the guy said "yes we sent you a form to fill in" I said "yes, and I did that and sent it back" he then said "ok we have since sent you a letter regarding this matter" I told him I recieved nothing and he said that, the letter was printed up on the 15th so I should have it by next wednesday!!

 

He said the letter explains everything and tells me what to do next. So I said to him, so will I be getting the money back. and this was his actual response "Yes, it looks as if you will get the money back by the merchant but you need to contact them about this"

 

So in other words, I assume CFO contested these 2 charges and Barclays wont give me the money. I will need to "phone" CFO who no doubt, will NOT refund this £80

 

I better call the post office and get my money paid into there cos, I bet CFO starts taking more money from my account.

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Meanwhile, get a full complaint to barclays CEO and to the FCA.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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if you find transactions on your bank account for a company you never authorized i.e £200 and £300,

the bank says ok and gives you the £500 back say a couple days later.

 

What happens then?

 

Can the company then say,

a few weeks later

tell the bank you did authorize them

and the bank takes the £500 back from you?

 

If so, does the bank tell you beforehand?

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