Jump to content


  • Tweets

  • Posts

    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

123 Debt Solutions


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3869 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi. I've had nothing but good advice from this group in the past, and could really do with some again please.

 

My wife phoned 123 Debt Solutions, and arranged a DMP with them. When I found out, I looked online and found many recommendations for the free payplan.com, and she has now decided to arrange the DMP with them instead.

 

Problem is, she gave 123 DS her debit card number, and now that the pack has arrived from them in the post, I notice that in the T&Cs, it says:-

 

3.10 By providing your card details for your 1st payment, You have entered into an agreement and You will be liable for 1st payment into the Plan. Should You not wish to enter into the Plan and require a refund, please return Your unsigned documents to Us, accompanied by a cancellation letter. Please see section 5.3 of these terms.

 

5.3 If You wish to cancel the agrement, You must do so within seven days of making a payment in order to receive a refund. If We have already disbursed funds to the creditors on behalf of the client, a refund will not be issued.

 

 

Note that she has not signed anything, and never authorised any payment to be taken, she simply provided over the phone information she was asked for, but now I'm concerned that they will take the money from her account without permission.

 

Can anybody assist with a suitable cancellation letter. Many many thanks.

Link to post
Share on other sites

Send them back and make sure you send them rec or reg. at once!

Check that they have not taken anything out and if poss. get her to cancel the card and ask for a new card no. asap. if you can do this before anyone trys to take money then it will cut out the long process of having to get the refund :)

Link to post
Share on other sites

I think you should also write to your bank confirming that this company no longer has permission to take money from account. If necessary, you are going to have to ask for a new card.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Thanks spots1. Will keep updating with anything that may be of use to others.

 

Recieved paperwork from Payplan today, but unfortunately they listed our tax credits wrong, forgot to list council tax as an outgoing, and forgot to list my wife's disability living allowance, so have to call them on Monday.

Link to post
Share on other sites

  • 2 months later...

i have had the same problem with this company, unlawfully taking money from my account for a service i have not recieved as i cancelled it, £82.00 lighter now, been on to the financial ombudsman, as these people were supposed to help you out of debt not put you in it!! go to payplan they are run by the goverment and 100% goes to your creditors,

 

steer clear of these 123 debt solutions are a joke!!!

Link to post
Share on other sites

  • 1 month later...
steer clear of these 123 debt solutions are a joke!!!

 

Too right they are. We just received their welcome pack and reading very small print it seems they would offer their services (which consists of them sending a few letters out) to us for the bargain price of £25 PER MONTH,! That would double the debt we are in :mad2:

 

Needless to say they can shove their service where the sun doesn't shine.

 

BE VARY CAREFULof this so called "solution", nowhere on their website does it mention their charges, at no time during the initial phone call was any charge mentioned. They shouldn't be allowed to prey on the needy in the way that they do.

Link to post
Share on other sites

i have had the same problem with this company, unlawfully taking money from my account for a service i have not recieved as i cancelled it, £82.00 lighter now, been on to the financial ombudsman, as these people were supposed to help you out of debt not put you in it!! go to payplan they are run by the goverment and 100% goes to your creditors,

 

steer clear of these 123 debt solutions are a joke!!!

 

Payplan are not run by the Government (if they were they wouldn't be anything like as good as they are). Payplan are a private sector company who provide free DMP's funded via lenders.

Edited by Nick Pearson
spelling
Link to post
Share on other sites

Payplan are not run by the Government (if they were they wouldn't be anything like as good as they are). Payplan are a private sector company who provide free DMP's funded via lenders.

 

Hi

 

Are there any Goverment run ones Nick?

Link to post
Share on other sites

  • 2 weeks later...

There is also the option of doingt it yourself and arranging your own DMP.

 

This is what I have done and I feel a lot more in control of the situation than using a 3rd party and I got a great deal of satisfaction out of negotiating with creditors myself. I have certainly become a lot more assertive with them than I was at the start :)

Link to post
Share on other sites

Tbh, i'd have been very wary from the off, of a company called "123 debt solutions". It sounds like something a 5 year old could have come up with.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

  • 5 weeks later...

With regard to this company, I have had nothing but good experiences. They are seriously helping me to get out of a terrible situation.

However, I'm not sure that I understand the points you are making about their terms and conditions...surely you can liken this contract to any other kind of contract. For example, would you enter into an agreement with a mobile phone company and then refuse to pay them and then on top of that refuse to follow their cancellation procedure that you have agreed to by signing the documentation?

As with all contracts, their is a cooling off period. If it is a distance sale, the period is 14 days. This should be plenty of time to potentially change your mind, and if not, more fool you!

 

I'd also like to ask why, if you were not completely sure about it, that you would give your card details to a company for processing on a certain date. I know I wouldnt!

 

I think people need to be more aware of what they are actually agreeing to...dont sign agreements if you dont agree with them!!

 

I would also like to mention the gripe that you appear to have with 123 debt solutions charging a fee. They are a business, and they are providing you with a service, so what is the problem with them charging a fee?? They deal with all my creditors by phone and post, and their staff are in 7 days a week, which is great for me because I work full time and would find it difficult to contact them otherwise. The person I spoke to initially did not hide anything from me, and I do not have a problem with fees being taken to have this weight taken off my shoulders.

 

Thanks to 123 debt solutions, I will only be in debt for another year or so, all being well. I wouldnt have been able to do this on my own and as another plus, they have also got the interest and charges frozen on every one of my debts.

 

I also did some research on payplan. They are not really free. As mentioned previously, they are funded by the lenders...so the lenders will push you to go with payplan if they can. That way, you are esentially paying your interest and charges every month, and I'd be surprised if you could actually get out of debt in a reasonable amount of time.

Link to post
Share on other sites

NIckykr seems very defensive of 123, i wonder if i rang what the chances are of a NIcky working there??? very high.

 

The point is Nicky. people are in debt, cant afford to pay their creditors so for 123 to sort they pay them a stupid amount of money. therefore reducing the amount they could pay, and taking longer to pay.

 

EXAMPLE:

 

user owes 24000, and pays Payplan £100 per month, this will mean they will pay off in 20yrs

user pays 123 £100pm maybe £85 will get paid to creditors meaning it will take over 23yrs to pay off.

 

DO the sums..... it makes sense. dont pay for your DMP!!!

even your creditors will tell you to ditch a fee paying dmp for a free one.

  • Haha 1
Link to post
Share on other sites

I love how they say they can guarantee freezing charges and interest. THat just isnt the case.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Hi

 

One that always makes me chuckle with some of the fee chargers is when you read that they 'work' harder than the free providers at getting the interest and charges frozen, a strange and rather paradoxical view really when you think about it, especially the charges bit.

 

Still not seen anything around from them about working harder at stopping any up front fees and the keeping of the first couple of months or so payments and that though.

 

You would crease yourself with laughing if you thought about it too much really, ah well, thats marketing for ya I suppose.

Edited by Wintry
Link to post
Share on other sites

They cant work harder. ALl the free ones and the paid ones can do is ask the creditor to stop interest and charges based on the financial situation of the debtor. If they say no, then tough luck.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

They cant work harder. ALl the free ones and the paid ones can do is ask the creditor to stop interest and charges based on the financial situation of the debtor. If they say no, then tough luck.

 

Hi

 

Well yes, I see your point.

 

Maybe some of them are more persistent, and because the creditors get less from their payment arrangements when you take the fees into account the creditors think well, lets freeze the interest and charges but not with the free providers or maybe its just marketing and sales rubbish:)

 

Anyway enough of that for tonight Im off to bed to watch my Columbo DVDs again (fantastic entertainment from the sadly missed brilliant Peter Falk that just gets better & better with time)

Edited by Wintry
Link to post
Share on other sites

Yep. Agree with you there. Have fun with columbo. I havent seen any of those movies for a long time.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

They cant work harder. ALl the free ones and the paid ones can do is ask the creditor to stop interest and charges based on the financial situation of the debtor. If they say no, then tough luck.

 

Actually, they do a lot more work than that in relality. Or at least, some of them do.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...