Request For Information - Advice needed

[kog]

I sent off a Request for Info from my bank over 40 days ago now, anyway, they sent me this email this morning

 

Dear Mr :o ,

 

Thank you for your e-mail requesting all telephone call recordings between you and Halifax Share Dealing to be sent out to you.

 

Is there any particular telephone conversations/issues you would like

investigating?

 

The reason being is that whilst we can certainly investigate particular issues and review and send out individual telephone calls, to retrieve and send all the telephone calls for you may require substantial administration work and as a result there may be a charge involved.

 

Please advise as to how you wish to proceed and if you would like us to

investigate a particular issue or event, if you could also advise the

approximate date.

 

Kind regards

 

 

 

Are they right in saying "to retrieve and send all the telephone calls for you may require substantial administration work and as a result there may be a charge involved."

 

Or is this more banking baloney?

[rory32]

Are they right in saying "to retrieve and send all the telephone calls for you may require substantial administration work and as a result there may be a charge involved."

 

Yes they are correct. However the maximum charge is £10 which should have been sent with your SAR.

[PeterAnderson]

Bit confused.

 

Were you sending off for your statements - i.e. SAR' and did you send them the £10 ??

[kog]

Wonderfull news - yes I sent them a cheque for £10, seems they are digging for information as to what my complaint might be about.

 

Scheming they are, never mind, two can play at that game. What they don't want to do is go through all the recording looking for anything that might be incriminating. But it looks as if they will have to now, because they'll get no help from me.

 

Lovely

 

Thanks for the advice.

[kog]

Were you sending off for your statements - i.e. S.A.R - (Subject Access Request)' and did you send them the £10 ??

 

Peter I sent of an S.A.R , with my £10, 40 day and 1 week ago, so they are over the time allowed.

 

On one of the recordings the woman I was speeking to, tells me "You need proof to take the complaint further". The proof is also in the recordings.

[PeterAnderson]

kog - Don't hold you breath that you will get your stuff within 40 days

[kog]

Peter, I'm hoping they drag their feet as much as possible because I'm going to build one hell of a case for complaint against them. I will have emails, recordings and statements. The FOS are dealing with the issue of retreiving my money, I only want to complain about their shody systems and customer care service. "care" being the punchline

[lolly371]

sorry to hijack, but i have just read this thread and had to jump in as it is the first i have ever heard of getting a copy of telephone calls. i have an ongoing complaint with my bank and they will not accept any of my arguments, saying that they have not said or done anything wrong. i have been so frustrated that i have no facility for recording phone calls to prove it. so a S.A.R covers phone conversations, too. is this right? is this the case with DCA's, too, because there are a lot of people out there going through hell as a result of so many unscrupulous dca's. it would make it a lot easier to report them.

[kog]

Lolly from what I'm aware you can request phone recordings, since it is information they hold about you, you can request video also.

[lolly371]

thank you, you have no idea how useful that is to know!

apologies, once again for hijacking