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Jaluka Vs Barclaycard


jaluka
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Hi Guys.

 

Been reading through this site now for a few days, heavy going at times but also very interesting.

It is good to actually find a way to take on massive companies that just create rules to line their pockets be them fair or not, i am by nature someone who seems to miss payments to credit cards on time :o i am a do it tomorrow person :cool: but get punished in the pocket by these guys.

From today i am going to do it now :-D Four DPA letters just been sent to Knutsford, two credit cards and two current accounts.

Big thanks to you guys that have made this possible.

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  • 2 weeks later...

Recieved a letter from barclaycard today:

 

Dear Mr ******

 

Thank you for taking the time to contact us regarding the level of service recieved from barclaycard.

 

I am sorry to learn of your dissatisfaction, as the provision of a high level of service is very important to barclaycard. Your correspondance is being dealt with and we aim to resolve this by **th july 2006.

 

I want to reassure you that we are dealing with your complaint as quickly as possible, and will investigate all aspects fully. Should you have any immediate queries, please contact us on the above telephone number and i or one of my collegues will be happy to assist you.

 

Please see the enclosed leaflet for further information on how we deal with complaints.

 

yours sincerely

 

 

K D

 

Is this a standard reply as i didnt realise the DPA was a complaint, what action do i need to take now if any?

 

regards

 

Jaluka

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I had the same reply - I rang the number and said I hadn't made a complaint and they said they now have a set procedure forthis type of letter and it means that the customer wil lbe looked after better in shorter timescales -aaah.

Consumer Health Forums - where you can discuss any health or relationship matters.

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