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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Doing it for Big Daz


libbi85
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Hi,

 

I've just begun the process of claiming back my mates bank charges. We requested his charges 45 days ago and today the list has come through. However, it clearly does not list all his charges. He diesn't have statements for the last 6 years but he has some from over the last few years which have clearly been missed off. So... I have a couple of questions.

1) How to we fid out if they have missed other charges off for statements that he does not have.

2) They have said we can request all the statements but this will take longer. After waiting 45 days already we are both getting inpatient now and I don't think it is right that we have to wait longer for something that they should have already provided to him.

3) Have they breached any laws by not sending a full list of charges.

4) I sent the standard letter asking for the charges which does not mention anything about actually making a claim. However, in the letter they've sent to him it mentions several time about him claiming his bank charges back. Is this normal?

 

Thanks

 

L x

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Hi

If they have not sent a list of all the charges then they have not complied with your S.A.R - (Subject Access Request). Try sending this (link does work!):

 

Error

 

Good luck, keep us posted.

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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Thanks Barty. I've tried using that link but it won't let me access it with my user name and password and I can't find anywhere to create an account. Help.

 

Thanks

 

L x

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libbi - Hi,

 

Technically the have broken the law - go back to the step-by-step and all the info is there also have a look at my original post here as there is some useful info on getting your statements, several others who have used this found it worked for them as well

 

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/92011-peteranderson-ltsb-11-5k.html

 

Also please do not be in a hurry to get things done, this bank are (so I am told) one the worst using delay tactics. Anyway use the time to read and read and read.

 

Best of luck with your claim

If you think this post has been of help, please click on my SCALES on the left - thanks :-) :-x

 

Peter Anderson

Me Vs Morgan Stanley - WON £490

Me V's LTSB - Private & Bus Acc - £18.8k (since Oct1997)

inc: S.69 Interest (and growing daily) -;)

Please remember to DONATE when you have WON

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