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    • Okay, perfect. they did say BS is invoked as soon as i fill in their application form, ill get a pin. i had to press them more on this as they didnt want to discuss BS much. so i should fill in the form and get the pin, then i can initiate BS. What will follow and what should i do after? Thanks again for all the help and patience.
    • Good evening, so not a good weekend reviewing paperwork -- I have lost some proofs of postage.. also, although not provided at CCA, they have now supplied a DN in their WS, please see scan of claimants WS (without statements) Document with tick boxes as signatures doesn't look like an agreement and is split across pages. Documents have been stapled and copied multiple times looking at the top left of them. Aside from that, having read other threads, I suspect they have everything? appreciate your input please Sorry for heavy redactions, I noticed the paperwork was see-through LinkHalifaxCC1.compressed.pdf
    • Received a final demand today Final demand.pdf
    • Here is my final draft: I, XXXXXX, being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in the claim and further to my set aside application dated 1 November 2022. The claimants witness statement confirms that it mostly relies on hearsay evidence as confirmed by the drafts in person in the opening paragraph. It is my understanding they must serve notice to any hearsay evidence pursuant to CPR 33.2(1)(B) (notice of intention to rely on hearsay evidence) and Section 2 (1) (A) of the Civil Evidence Act.   1.        The claimant failed to comply with the additional directions ordered by District Judge Davis on the 2 February 2024 'The Claim shall be automatically struck out at 4pm on 3 April 2024 unless the Claimant delivers to the Court and to the Defendant the following documents.' None of these documents were received by the court nor the defendant by that date.   2.        I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much reduced cost to the amount claimed and which the original creditors have already wrote off as a capital loss and claimed against taxable income as confirmed in the claimants witness statement exhibit by way of the Deed of Assignment.   As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights.  This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information).  The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party.   3.        The alleged letter of claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address.  I have attached a copy of my tenancy agreement which is marked ‘Appendix 1’ and shows I was residing at a difference address as of 11 December 2018 and was therefore not at the service address at the time the proceedings were served.  I have also attached an email from my solicitors to the Claimants solicitors dated 14 July 2022 which was sent to them requesting that they disclose the trace of evidence they utilised prior to issuing the proceedings against me.  This is marked ‘Appendix 2’.  The claimants solicitors did not provide me with these documents.   4.        Under The Pre-Action Protocol for Debt Claims 2017 a Debt Buyer must undertake all reasonable enquiries to ensure the correct address of a debtor, this can be as simple as a credit file search. The Claimant failed to carry out such basic checks. Subsequently all letters prior to and including ,The Pre action Protocol letter of claim dated 7 January 2020 and the claim form dated 14th February 2020 were all served to a previous address which I moved out of in 2018.   5.        I became aware of original Judgement following a routine credit check on or around 14th September 2020.   6.        Upon the discovery of the Judgement debt, I made immediate contact with the Court and the Claimant Solicitors, putting them on notice that I was making investigations in relation to the Judgement debt as it was not familiar to me.  I asked them to provide me with a copy of the original loan agreement but this was not provided to me.   The correspondence to the Claimant Solicotors is attached and marked ‘Appendix 3’   7.        I then sent a Data Subject Access Request to Barclays but no agreement was provided. Details the timeline of communication between myself and Barclays are attached and marked ‘Appendix 4’and the copies of correspondence between myself and Barclays are attached and marked ‘Appendix 5’.   8.        The claimant relies upon and exhibits a reconstituted version of the alleged agreement.   It is again denied that I have ever entered into an agreement with Barclaycard on or around 2000.  It is admitted that I did hold other credit agreements with other creditors and as such should this be a debt that was assigned to Barclaycard from another brand therefore the reconstituted agreement disclosed is invalid being pre April 2007 and not legally enforceable pursuant to HH Judge Waksman in Carey v HSBC 2009 EWHC3417.  Details of this are attached and marked ‘Appendix 6’.   The original credit agreement must be provided along with any reconstituted version on a modified credit agreement and must contain the names and address of debtor and creditor, agreement number and cancelation clause.   9.        Therefore the claimant is put to strict proof to disclose a true executed legible agreement on which its claim relies upon and not try to mislead the court.   10.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. Until such time the claimant can comply and disclose a true executed copy of the original assigned agreement they refer to within the particulars of this claim they are not entitled while the default continues, to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Signed                 ………………………………………………….. Name                  XXXX Date                     30 April 2024
    • Only trying to help.  Ain't being nasty.  Some
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Norwich Union. Advice required.


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Hi Becca

Firstly can I say how fab it is to find you on this site!

My property was flooded last Friday with the flash flood rain. So far insurance Co have been extremely helpful in paying out emergency funds for hotel and trying to get restorator and loss adjustor booked in what can only be described as bedlam for insurance companies!

My question is that I have been contacted by the restroration company and without even seeing the damage they have instructed me to bag up all clothing that was affected so it can be picked up for dry cleaning next week. I probably have over 200 items of clothing and some bedding that has been sitting in sewage water for over a week. I asked them how they could guarantee they will be as good as new without seeing items first. I was told by NU that they (restoration co) would go through everything and determine what could be saved and what couldn’t…… now it seems they don’t want to do this groundwork but just send everything to dry cleaners after I have bagged it all up.

I would rather ask NU to replace smaller items which didn’t cost much as a lump sum and only put in the more delicate/expensive items into dry cleaning to see if they can be restored as I’m getting the impression that this company are trying to get the max claim out of my insurance. I’m worried that if they can’t restore all items I will then have to claim for replacements anyway but they will still be quids in and this amount will be part of my contents total.! :x

I’m not comfortable with being told I have no choice by this restoration company and having read on the government website re flooding their advice is to dispose of any soft furnishings, clothes affected by flood water esp if the water came up from the drains/sewers and has been left for over a few days.

Any advice would be appreciated in this really stressful time as I’m feeling bullied by this company and I’m hoping to report this to NU and sort something out with them as they have been so helpful so far..

Thanks again

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Guest Aviva Support

I've PM'd you hun!

We need a little bit more info so we can get in touch with you and the restoration company.

 

Becca

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Hi Becca

 

I have another querie (I know, I'm a natural worrier!)... I have checked on the NU website which says the following :

 

"As an approximate guide, if you were to turn your home upside down, everything that fell out would be your contents, and most of what remains would be buildings. "

 

Does this mean that walls and flooring can be claimed from my building insurance rather than my contents? Floors are wood so are therefore integrated into the building and obviously the walls are part of the building structure.

 

Any advice would again be appreciated.

 

Rgds

 

Sue

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p.s restoration company attended today and have advised that clothing that has been sitting in the water should be disposed off.. I think the drycleaning was more for items that have been exposed rather than direct contact. Phew!

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Guest Aviva Support

Hi Hi

 

Glad you got that sorted and your mind is at rest. In terms of buildings/contents distinction, what you've said makes sense to me... but I will make 100% sure for you when back in the office!

 

Have fab weekend

Becca

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I'd imagine walls would come under Buildings cover. With regards to flooring, many years ago my Mum's washing machine leaked all over the floor and damaged the lino, so she had to claim on her NU Contents policy to have new lino put down. So carpets/lino is considered as Contents, but the actual floorboards would probably come under Buildings cover.

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So to have them replasted due to flooding should come out of buildings rather than contents or would this be considered a wall covering? I'm also going to query built in units as I have read on this site that anything that cannot be removed without damaging the item would be considered integrated into the building.. Also think Insurance Ombudsman covered that point too. If I moved I couldn't take them with me without damaging them so effectively they are part of the building...

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update: Spoke to NU yesterday and they have confirmed that walls, flooring, electrics, fitted units will all come under building.

 

Spoke to restoration company and they are going to give me a price for dry cleaning, sanitation and repair based on the details I have sent over to them.

 

Feel more in control of where my money is going now and releived that restoration company were very helpful and accomodating this morning.

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Guest Aviva Support

Glad you feel more in control than before, if you need me anymore just give me an email.

Becca

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Thanks Becca. Restoration co probably assumed I had high insurance, when I explained it was severly limited for contents they agreed it would be beneficial to work out what was cheaper, repair or replace.

 

Thanks for your help, just knowing that someone is on here checking our claims is reassuring.

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Quick update... Got loss adjuster for contents coming out tmr. They did want to dispose of items but said that I would prefer to do this myself when the work is being done and skips are available outside my flat. In the meantime items can stay out in the garden. Thanks to another thread on here I would have agreed without much thought for how much this would have cost so hopefully have saved some of my claim on that.

Buildings adjuster coming out in 2 weeks to ascertain what work should be done (thought this was already covered but apparently this was just a recommendation).. They wanted to start stripping out that day but advised that I was getting my own quotes so that wouldn't be happening until I had spoken to NU and agreed who was doing the work. After reading other sites and being advised off the record to get my own workman in, I would much prefer to do this so I'm happy with the quality of work and would be able to let my contractor come and go with a key. Hopefully this will all work out but feel like I'm constantly telling people they can't just assume that they can do what they like!

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