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    • I have posted the letter off today - sent recorded delivery, so should get to the Police early next week. I also walked along the street where this happened and checked if there were any CCTV cameras or video door bells in that section of the road, but could only find one. I talked to the owners of the house with the camera but they say it is set to only cover the area leading up to the house and not really the pavement or road and footage also auto deletes after 72 hours, so anything captured would be gone now. That was disappointing. I walked along the road a bit more, but couldn't see any other video door bells or CCTV, so that didn't help.  I always thought most people have at least a video door bell these days but not in that road... 😐 So came home a bit disappointed.  If anything else happens I will post an update here, but may not be for a week or so. Not sure how long this will take now.
    • Hi all.   I've just cancelled my Virgin Media because my Wife and I are going abroad for 12 months or so. My Son will be staying in our home, and wishes to start a contract with them. He signed up to a great deal for New Customers online, and a Contract Agreement was signed online. He had a delivery date for a Self Installation Kit but it never arrived. After speaking to numerous Virgin Media Staff online, they are insisting that he calls their Pre Installation Team (I presume that is their sales Team to try and get more money). He doesn't want to speak to them over the phone. He doesn't mind doing a Live Chat, but he hasn't got an Account Number yet, so that's impossible. He even had a chat with a Team Member on Whatsapp, who say they don't have access to the information they need, so he has no option but to call them. Why can't they just be straightforward with their Communications? Is there any other option other than calling them?   TIA.
    • Hi All, I'm looking for help with a P2G claim for another lost parcel. Given the wealth of information on this site, I'm hopeful that this should be an easy one to fix, but want to be sure I have everything. On the 6th March, I contracted with P2G to send a parcel (a £600 Pioneer AVH-Z7200DAB car stereo which is not on either P2G or EVRi's excluded from compensation or prohibited items list) using EVRi, sent it off, and that was the last I heard of it. The EVRi tracking showed that the parcel had made it to the national sorting hub at 2:12 on the 7th, and then vanished. By Friday, I had started to get nervous, and so, raised an enquiry. And then another, and another - well, they weren't responding, and I couldn't get their telephone one to work, I think in all, it was more than 15 enquiries. I also raised an investigation with P2G as well. EVRi closed the enquiry confirming a loss on the 19th March, and P2G near the end, although P2G closed it claiming that I needed to send photos of the parcel as proof - which I didn't have, and I also do not have an account with P2G so couldn't upload anything (I did test, just in case), and this is why despite receiving advice on the EVRi Fb group to send the letter before claim, I haven't yet acted. I have proof of the eBay listing, and the refund, to demonstrate that which was being sent, but P2G's insistence that I have no photographic proof of the parcel with the label - I have the photo of the goods in their box before sending, but this is for the eBay listing, and so does not show it after the fact. This I fear is what P2G will seek to rely on as a defence, hence my 10 week delay on progressing with this. But, I am more than £600 out of pocket for the loss: £600 for the item and £8.04 for the delivery fee, although my claim will actually be for an initial £611.09 to cover the cost of the loss, their delivery fee, and my 1st Class Recorded stamp for the Letter Before Claim to P2G, rising to £681.09 to cover the additional £70 cost of opening the court case if they fail to respond within 14 days. This question mark surrounding P2G's request for photographic evidence, is this likely to cause me a problem? Steve
    • Had a letter response today dated 12/6/24 from PRA Group re request for information consumer credit act 1974. Confirming they are in receipt of my CCA letter request - and that they are requesting the required information. They returned the £1 postal order. And my CCA letter. Stating that they will contact me with an update ASAP. They attached/included a standard ( non personal ) page about ' what they should provide ' and ' what happens If I don't get this information'.    I need to file my defence by 21 June 24. Any suggestions as to what that defence should be ?   
    • Thanks @dx100uk for responding promptly.    To be quite honest with you, applying for breathing space might not really help except some short term relief. I don’t want to default either as I might lose my job too and I cannot really afford it. Sorry for sounding bit stupid but is there something I can do to stop them charging interest and agree on reduced payments? Can I use pro-rata payment letters to get out of this situation without too much impact? I am working on information that @BankFodderhas requested and will be sharing it later today.  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi everyone, sorry to butt in, but i have a case against Nat. West for charges between 1999 and 2002 totally over £7k.

They have quoted all the usual "claim is barred by the operation of the limitation act

1980 and /or the doctrine of latches etc." In their defence. I first complained to nat. west in may 2002 about charges and requested a refund of these fees. I have written confirmation of their refusal to refund charges in june 2002. Would the proof of my complaint in 2002 take me out of the limitations argument ?

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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Park

 

May i suggest you don't post the same question in several places, if you want people contributing to a specific thread to see your question why not post a link to the Post where you put your question, that way everyone can see what everyone else is posting and it will give rise to better answers/debate.

 

HTH

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Sorry Glen, just over excitment on my behalf.

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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Hi everyone, sorry to butt in, but i have a case against Nat. West for charges between 1999 and 2002 totally over £7k.

They have quoted all the usual "claim is barred by the operation of the limitation act

1980 and /or the doctrine of latches etc." In their defence. I first complained to nat. west in may 2002 about charges and requested a refund of these fees. I have written confirmation of their refusal to refund charges in june 2002. Would the proof of my complaint in 2002 take me out of the limitations argument ?

 

In my opinion this would bode well for an argument against Laches.

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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Then that would be 6 years prior to that date you first complained.

 

Totally agree you questioned the charges in 2002 you say you have correspondence, in my opinion this is the cause of action, you will be time barred in 2008.

 

Paul.

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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Bring it on !!

About time that the people (ie every honest well intentioned citizen in the land) realised that the original aim of devising the whole principle of law was to protect them against bullies, rather than it being manipulated as a means to justify and protect the actions of bullies !!

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Hi everyone,

The bank and i are at AQ stage in the claim .Both AQ"s have been sent to court. With the new draft order for directions. As i have only just found these letters from the bank.

Should i sit on them until i have to present my court bundle ? Or should i forward copies to the banks solicitors now and blow their doctrine of latches defense out of the water? They are obviously not aware of the existence of my previous complaint in

2002. One of their letters from june 2002 says, "In the circumstances and as the bank has not made a mistake or failed to manage your account properly, it is not appropriate to accede to your request for a refund of these fees, and it is therefore turned aside as unjustified. Neverless, i am happy to offer you my apologies for the inconvenience caused to you by these events, but as i have said i am unable to see the bank has caused or contributed to any of these problems." Concealment of their

charges seems to jump out at you after reading this. Would i also be able to claim back charges 6 years previous to 2002 ? I apologise for taking up so much space on your thread. I will start a thread on this case shortly. This thread has been so useful and extremely interesting , and good luck to you Paul on

whatever cause of action you decide to take.

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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Hi everyone,

The bank and i are at AQ stage in the claim .Both AQ"s have been sent to court. With the new draft order for directions. As i have only just found these letters from the bank.

Should i sit on them until i have to present my court bundle ? Or should i forward copies to the banks solicitors now and blow their doctrine of latches defense out of the water? They are obviously not aware of the existence of my previous complaint in

2002. One of their letters from june 2002 says, "In the circumstances and as the bank has not made a mistake or failed to manage your account properly, it is not appropriate to accede to your request for a refund of these fees, and it is therefore turned aside as unjustified. Neverless, i am happy to offer you my apologies for the inconvenience caused to you by these events, but as i have said i am unable to see the bank has caused or contributed to any of these problems." Concealment of their

charges seems to jump out at you after reading this. Would i also be able to claim back charges 6 years previous to 2002 ? I apologise for taking up so much space on your thread. I will start a thread on this case shortly. This thread has been so useful and extremely interesting , and good luck to you Paul on

whatever cause of action you decide to take.

 

I would add the letters to your court bundle aswell as everything youre relying on, but the descision is up to you.

 

Your claim can extend far beyond 6 years prior to 2002.

 

How far back do yor charges go?

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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Paul.

Charges go back to 1996, but i have not really thought i had much chance with these, and i have taken a bit of a wait and see atitude. Reading all the 6 years+ threads and

following all the debates has certainly encouraged me to file my own claim. I would

dearly love to put a spanner in cobbets works. I am sure you feel the same. I am also wondering if my case can help anyone else in the 6 years + club . By destroying this

doctrine of latches defense they are trying to hide behind. I think i will hold off spilling

the beans at the moment. Just one question Paul . If i did not include the letters in the

court bundle. Could i still produce them in court and scupper them ,like they did to you? :p

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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Paul.

Charges go back to 1996, but i have not really thought i had much chance with these, and i have taken a bit of a wait and see atitude. Reading all the 6 years+ threads and

following all the debates has certainly encouraged me to file my own claim. I would

dearly love to put a spanner in cobbets works. I am sure you feel the same. I am also wondering if my case can help anyone else in the 6 years + club . By destroying this

doctrine of latches defense they are trying to hide behind. I think i will hold off spilling

the beans at the moment. Just one question Paul . If i did not include the letters in the

court bundle. Could i still produce them in court and scupper them ,like they did to you? :p

 

Your claim can include all charges back to 96, i think our position is stronger now as we know Cobbetts defence.

 

I wouldnt recommend producing any new Documents at the hearing this may cause an adjournment and you may end up paying costs.

 

I think the way forward is to start a thread and pm with alink persons who you feel could help.

 

Paul

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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Cheers Paul, I was always going to start a thread , but I will wait just until the next directions from the court arrive shortly i hope. Thanks again.

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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  • 1 month later...

I've just attended a court hearing regarding charges that were applied to an account in 1998 the account was then subjected to a court order in 2000.

 

Well the good news is the judge has set-aside the court order allowing a defence to be filed.

 

This bodes well for my intended set-aside against RBS,

 

Paul

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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Nice one Paul, good news. What's your way ahead now?

 

The defence argued that i was considerably out of time making the application and that i agreed to the amount in 2000 so i had no right to question the debt. Reference to the doctrine of estoppel was made.

 

I argued that the defendant had misled the court aswell has myself into believing the contractual provision was valid by stating default charges were to cover costs when in fact they were used to generate material profit and by letting the defendant profit from this mistatement would be unjust. I also argued that i'de made the application in a reasonable time and only found out that the charges were penaltys recently due to media attention and the OFT report. The judge agreed.

 

I also made the judge aware that i had been refunded charges going back 12 years on a mortgage account with a number of charges being for £10.00 in 1996, i made the judge aware that the charges levied in 1998 on this account were substantialy more at £30.00 therefore extremely unreasonable.

 

When the outcome of the OFT report is revealed i will have another crack at my friends the RBS.

 

Paul

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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I was reading somewhere here about a claim for pre-six years using the sec32 defence to limitation. As I read it they managed to get the claim thrown out because our sec32 argument is based on the charges being unlawful, and that issue has never been ruled on, so they aren't technically unlawful, yet.

 

I'm wondering if your argument of misrepresenting the charge as 'cost' when actually it's 'profit' is a better line of attack...and for us to be more reliant on the concealment aspect of sec32 before the unlawfulness, which hasn't been proven.

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Although the Whistleblower programme referred to the method of calculation that Yorkshire Bank employ, which showed that the cost to that bank was not more than £2.00 per breach, it seems reasonable to assume that other banks employ similar methods and incur similar costs. When claiming back more than 6 years it might be worth including that information, as it also implies deliberate concealment which would allow claims to go back more than 6 years.

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I was reading somewhere here about a claim for pre-six years using the sec32 defence to limitation. As I read it they managed to get the claim thrown out because our sec32 argument is based on the charges being unlawful, and that issue has never been ruled on, so they aren't technically unlawful, yet.

 

I'm wondering if your argument of misrepresenting the charge as 'cost' when actually it's 'profit' is a better line of attack...and for us to be more reliant on the concealment aspect of sec32 before the unlawfulness, which hasn't been proven.

 

hydra

 

i think you have raised a good point and one we all need to be aware of, as of yet the charges have not had a ruling anywhere in the UK, so as such cannot be said to be unlawful, and cannot be as such in that kind of attack !

We have to look at other ways in here when using this argument, as clearly the other side are right. That doesnt mean we cant get in with the s32 defence, but we have to try and come up with a fantastic rebuttle to that argument.

 

Johnny

Dont Rush - Take Your Time - Dont always take me seriously

:p

 

If you feel i have helped you then click

Here, if you feel i have not helped you then click Here, if you want to complain about this go Here, if you would like bank secrets then go Here.

 

MBNA - Case Charges+PPI+CI+LA+Damages+costs

RBS Credit Card - Case Charges+CI+LA+Costs

Barclays - Case Charges+CI+LA+Damages+costs

Halifax - Case Charges+CI+Damages+costs

Online Finance - Case Charge+CI+Damages+costs

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Johnny

 

The decisions by any judge to strike out a claim without hearing or allowing the evdince to be heard in its entirety over whether tha chagres are unlawful or not is perverse.

 

Anuy such decision would leave the judge open to appeal and i believe they dont like that.

 

The reason is that using that logic you could never bring a claim against something using sec 32 until it had been declared unlawful irresepctive of any evidence available.

 

THe fact they havent been ruled unlawful only means that the court has to determine if the charges are unlawful based on the evdience before them.

 

Pwalton has just been allowed to have a ccj set aside which was 8 years old for the reason that the charges may be unlawful and that the ccj arose because of charges that may have been unlawful.

 

In practicla terms the issue is not that the court cannot allow claims pre six years yet, its a matter of how the arguments go, obviousely the other side generally has people who are better versed at these things than the claimants are.

 

That will change i have no doubt.

 

JMHO

 

GLenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Glenn what is significant about the judges decision is the court order was for £3200 and only £95.00 of that sum was made up default charges.

 

Paul

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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Johnny

 

The decisions by any judge to strike out a claim without hearing or allowing the evdince to be heard in its entirety over whether tha chagres are unlawful or not is perverse.

 

Anuy such decision would leave the judge open to appeal and i believe they dont like that.

 

The reason is that using that logic you could never bring a claim against something using sec 32 until it had been declared unlawful irresepctive of any evidence available.

 

THe fact they havent been ruled unlawful only means that the court has to determine if the charges are unlawful based on the evdience before them.

 

 

 

GLenn

 

Glenn,

 

absolutly agreed on the point of it being perverse that this may happen, though the reason i mentioned it in the first place is simply because it already has happened. Perverse or not, its there and very likely now, anybody that goes up against the same judge will have to answer the same arguments.

Hopefully this is an isolated incident and is not common ground for most judges, but based on the other sides reasoning i feel its something we should be aware of, and bsically be ready to come back with something that over rules the argument. (ok maybe just...lets look at the facts of the case may indeed do the trick)

I just think its odd that the judge went along with this, as you rightly say, all district judges will avoid an error of judgement like the plague, as an appeal is basically somebody saying the judge is wrong, and they dont like to be wrong so rarely risk doing so.

So why did he do that, did he read into the PoC something that wasnt there ?, was the PoC wording slightly off kilter ? hard to say how or why, but clearly he thought the other side had a vlid legal point, nad thought himself correct to go along with that reasoning.

Me myself will be making allowance of this in my own PoC, with a distinct rebuttle already incorporated just incase.

 

Johnny

Dont Rush - Take Your Time - Dont always take me seriously

:p

 

If you feel i have helped you then click

Here, if you feel i have not helped you then click Here, if you want to complain about this go Here, if you would like bank secrets then go Here.

 

MBNA - Case Charges+PPI+CI+LA+Damages+costs

RBS Credit Card - Case Charges+CI+LA+Costs

Barclays - Case Charges+CI+LA+Damages+costs

Halifax - Case Charges+CI+Damages+costs

Online Finance - Case Charge+CI+Damages+costs

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Glenn what is significant about the judges decision is the court order was for £3200 and only £95.00 of that sum was made up default charges.

 

Paul

 

Its good to see the court understand that this would still make the original decision incorrect.

 

Even if the defendant still tried laches/SOLA it doesn't meant they will win.

 

It would be interesting to see who they think their defence has suffered detriment since the origin case/charges were applied.

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Glenn,

 

absolutly agreed on the point of it being perverse that this may happen, though the reason i mentioned it in the first place is simply because it already has happened. Perverse or not, its there and very likely now, anybody that goes up against the same judge will have to answer the same arguments.

Hopefully this is an isolated incident and is not common ground for most judges, but based on the other sides reasoning i feel its something we should be aware of, and bsically be ready to come back with something that over rules the argument. (ok maybe just...lets look at the facts of the case may indeed do the trick)

I just think its odd that the judge went along with this, as you rightly say, all district judges will avoid an error of judgement like the plague, as an appeal is basically somebody saying the judge is wrong, and they dont like to be wrong so rarely risk doing so.

So why did he do that, did he read into the PoC something that wasnt there ?, was the PoC wording slightly off kilter ? hard to say how or why, but clearly he thought the other side had a vlid legal point, nad thought himself correct to go along with that reasoning.

Me myself will be making allowance of this in my own PoC, with a distinct rebuttle already incorporated just incase.

 

Johnny

 

It seems the error i made was in the POC which stated that in April 2006 i found out that a breach in contract may be unlawful if the cost to remedy the breach was disproportionate to the actual cost to remedy the breach. In a nutshell i was ignorant of the law.

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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Paul

 

Ive seen you make this comment before and i dont understand why this should prejudice your claim to such and extent.

 

GLenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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