Adams V Mbna

[joload]

RIGHT been though my statements and grand total of £802.01 inc interesthas been taken - Letter asking for refund in the post tomorrow. fingers x'ssed:grin:

[clayts]

Sock it to 'em, joload and keep us posted

[joload]

I got a reply from MBNA today sayingthat they have receive my complaint and I should hear something in 28 days from the receipt of the complaint....what do i do now - shall i sent the LBA off straight away or wait until the 30th when the 14 days is up to send it?

[Michael Browne]

Although it's tempting to jump the gun, it's always best to wait the full 14 days

 

The reason is that you can then show that you have given the bank plenty of time and opportunity to negociate a settlement

[JMio]

What Michael says is absolutely correct, although it's very unlikely that you'll receive another response from MBNA within your 14 day deadline, it's best to keep up the 'being reasonable' stance just in case it ever reaches Court.

 

After the 14 days, send them your Letter Before Action, and at the end of that give their Advocates office a call (Gareth in there seems to be pretty good) and advise them that unless you get a full refund, you'll be starting Court Action.

 

Good luck

[joload]

ok so I kept to the deadline of 14 days and sent the LBA off on 5/7 wednesday last week. Do they normally respond to this LBA or do they wait for the court proceedings to pay out?

[Michael Browne]

That's one of life's little conumdrums. Your guess is as good as mine.

[joload]

spoke to mbna today asking about a response and my case is due to be worked tomorrow so hopefully hear something by the end of the week.

[Sterile]

My guess would be that they will come back with an initial offer of 400 which will be "in full and final settlement" blah blah blah

[joload]

So I rang their office today as I hadn't had any response and althoughit was a bad line she said that they had sent a letter out and basically deny the charges etc but are offering me a goodwill gestur of £200 - PHHHAA - I will wait till I get the letter - maybe in tomorrows post then I will start the money claim online - or shall I ring them back and say no its not acceptable?

[surreyscouse]

call them back and give them until 5 pm today to sort it out informally or you will issue mcol this evening. Watch them buckle !

[joload]

OMG I Phoned them but yvonne who is dealing with my case is going home in an hour i said the offer of £200 is not acceptable and I gave her until 5pm on monday to review it or I will be starting a MCOL. gosh I am ok in letters but after that phone call I am shaking

[surreyscouse]

DON'T !

 

These guys are trained negotiators and will sense when you are vulnerable and will then go in for the kill. Be strong, even if it is just for the few moments you speak to them. If you bottle it and agree to something you don't want to you will be kicking yourself forever and a day !

[joload]

O I was strong on the phone - just was all shaky after I have put the phone down - excitement nerves I don't know, Roll on monday. Should I call again Monday afternoon chasing them or just file a claim if I don't hear from them?

[surreyscouse]

Screw 'Em ! Just file it ! I think you have been over generous by allowing them Monday to come back to you. We must remember, you are not dealing with Yvonne, you are dealing with MBNA ! What if she gets knowcked over by a bus this weekend, does MBNA close and your claim ceases ? No. Forget the individuals, it;s the company we are dealing with !

[clayts]

Agreed - they've had more than enough time to sort you out before court - file your claim and milk them for the interest too : you've earned it

 

Don't ring them again.

[surreyscouse]

have you filed your claim now joload ?

[joload]

Waiting for money to come in - child benifit due tomorrow - I have registared with MCOL and half filled out the forms ......all go tomorrow.

[joload]

OMG - so I was already to do the MCOL tomorrow and I just got a call from Gareth Tunnicliffe - he went on about how I had some charges refunded blah blah and I had worked out the interest wrong it should be 24.9% I was expecting the worse when he offered more than I was claimng and it will credit my account within 48 hours!!!! wic - will donate as soon as credit appears - I cannot thank you guys enough :grin: :grin: :grin: :grin: :grin: :grin:

[clayts]

Great result - well done

[honey28]

Well Done. Its great to read about stories like this. I have just sent prelim to MBNA so not far behine ( I hope!!)

Enjoy your cash!

[nordic]

How do they get the interest at 24.9% I have sent my LBA and have partially calculated my 8% interest per day per charge on a spreadsheet. Is the 24.9% related to the daily rate of interest from the MCOL registration?

[joload]

?? I don't know - I didn't go down the MCOL bit was about to when he rang up and offered me - I wasn't going to argue as he worked it out being more than I claimed for . 24.9% is the interest rate of the credit card so the interest I have paid onthe charges form them. HLH

[adamski]

Hi

From what i can gather from this forum, this is the interest that you have paid when their charges have taken you into an overlimit stuation, thats all i can suggest but i do believe this is right.

You only add on the 8% at the moneyclaim stage this is what the court rules allow you to do

Regards

adamski