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    • oh well i wonder what new fake documents they have made up then...for them to try this.... just to check nothing funky like Link have filed an n244 to lift the stay and strike out her defence....she hasnt moved since last court comms has she?   is this an n24? bit unusual for a 13mts stay to just be lifted... has she not received anything from link/kearns in the last fw weeks like a docs bundle? bit like this thread... https://www.consumeractiongroup.co.uk/topic/466576-lc-assetlinkkearns-claim-form-2-mbna-cc/?do=findComment&comment=5256397  
    • if the agreement was taken out jan 23, then she has not reached the 1/3rd mark so the car has not become protected goods under the consumer credit act.  this puts her in a very very vulnerable position regarding ever keeping the car....whereby once they have issued a default notice they can legally send a guy with a flatbed (though they are NOT BAILIFFS and have ZERO legal powers) to collect the car.  if the car is kept on the public highway then they can simply take it away and she will legally owe the whole stated amount on the agreement AND lose the car. if it's on private property i'e like a driveway, ok they shouldn't take it without her agreeing, but if they do, it's not really on but its better than a court case and an inevitable loss with the granting a return of goods order. are these 'health reasons' likely to resolve themselves in the very short term (like a couple of months?) and can she immediately begin working again ? i'e has she got a job or would have to find one?  answer the above and we'll try and help. but she looks to be between rock and a hard place . whatever happens she will still have to pay the loan off...car or no car....unless you can appeal to the finance company's better nature using health reasons to back off for xxx months.
    • no need to use it. it doubles the size of the thread and makes it very diff to find replies on small screens too. just like @username it - sends unnecessary alerts to people. everyone that's posted on your thread already inc you ...gets an automatic email alert when someone else posts.
    • Hello all,   I ordered a laptop online about 16 months ago. The laptop was faulty and I was supposed to send it back within guarantee but didn't for various reasons. I contacted the company a few months later and they said they will still fix it for me free of charge but I'd have to pay to send it to them and they will pay to send it back to me. The parcel arrived there fine. Company had fixed it and they sent it via dpd. I was working in the office so I asked my neighbours who would be in, as there's been a history of parcel thefts on our street. I had 2 neighbours who offered but when I went to update delivery instructions, their door number wasn't on the drop down despite sharing the same post code.  I then selected a neighbour who I thought would likely be in and also selected other in the safe place selection and put the number of the neighbour who I knew would definitely be in and they left my parcel outside and the parcel was stolen. DPD didn't want to deal with me and said I need to speak to the retailer. The retailer said DPD have special instructions from them not to leave a parcel outside unless specified by a customer. The retailer then said they could see my instructions said leave in a safe space but I have no porch. My front door just opens onto the road and the driver made no attempt to conceal it.  Anyway, I would like to know if I have rights here because the delivery wasn't for an item that I just bought. It was initially delivered but stopped working within the warranty period and they agreed to fix it for free.  Appreciate your help 🙏🏼   Thanks!
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help ... What do I do now ?


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Can anyone advise me ?

I requested my statements (enclosing the usual fee of £10) from Lloyds TSB on 30th April 2007. No reply.

I sent a letter on 3rd July, saying that they had failed to comply and giving them a further 7 days before seeking a court order. I should have received a reply by today, but still nothing .... No statements, no acknowledgement, no e-mail or phone call ... nothing.

 

Two questions .....

1. Has anyone else had this problem with Lloyds TSB.

2. Where do I go from here?

 

Any help would be much appreciated.

 

One thing I did notice I may have done wrong is to send the letters to my branch, and not the addresses listed on this site (wasnt aware of this site until after I'd sent them). Will this make a difference? Surely they should just forward them to the correct department anyway?

:(

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I think I still have the receipt part, but not sure .... was

a few months ago ... and wasnt so aware of the tricks they try.

Am going through the process with barclays ... and getting on much better. Have had my statements, and sent a letter requesting

the amount to be returned. I have Proof of delivery and copies of letters

for the barclays mission, and I have proof of delivery of the 7 day notice letter, but not 100% sure if i have the proof of delivery of the first letter.

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Without proof of delivery it will be hard to prove that they got it especially as you sent cash - unless you can find proof of delivery you may have to start again. Might be worth giving them a call though to see if they have received anything from you.

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i was able to go back all the way and i printed them out at work, infact you can search three month periods for the word charge which just makes it easier!!

And the lord said "come forth and i shall grant you eternal life" I came fifth and got a toaster!!!:D

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Yeah i could only go back about 4 years online , so i made an estimation on the 2 years that were missing .. when i sent my 1st letter to TSB i put my estimated amount on there , it was then down to them to dispute that sum , they never did and paid up the full amount today (12th)!!!!:) :)

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Thanks for the awesome advice everyone ... all so easy.

Just printed all charges from 1st July 2002 to Present day.

Addede them all up ... comes to exactly £750. So a nice sum to try to get back.

Hope the rest is as easy as that was.

I never even thought of getting my statements online.

Will do that from now on.

Also thought i'd cancel my paper statements while I was online to do my bit for the environment, and to save Lloyds TSB on a bit of paper .. as they must be writing a few more letters with everyone claiming their charges back.

Right .. next stage .... list of charges and letter to bank.

Will keep you all informed.

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As i mentioned i estimated 2 years out of the whole 6 that i was claiming back and they never disputed it ... but reading other posts this has caused a bit of bother for people later on ... so i would read up on other threads so u have everything covered ....and good luck!!

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