Stupid me & First Plus

[Lana241]

Hi guys,

 

To cut a long one short.....

 

Have a first plus loan + PPI. After a call with my mortgage advisor, who went off on one with me because of the PPI I have just tried to cancel my PPI with first plus. They refused to cancel it over the phone because I said I felt as if I have been mis-sold the policy.

 

Can anyone advise me what to do next.

 

I've read about the SAR letter, is this the best course of action?

 

Can anyone advise me the steps to take as i'm paying nearly £40 per month PPI and I could really do with not paying it.

 

Should I cancel my DD because they're saying they need to order transcripts of phone calls and that I won't get my premiums already paid back!

 

Can anyone advise me please.

Thanks

Lana

[alibobsy]

I would write to cancel the ppi and send a separate letter simular to bank prelim-should be a letter in the stickys for the ppi section and ask for all the premiums plus interest back. If you want you can do a SAR to request all information held on you by them may give you more proof it was miss sold such as telephone transcripts. I'm sure someone with more knowledge will be along soon, but I can't see how they can refuse to cancel the PPI.

Good luck!

ali x

[Lana241]

Thanks Ali,

 

They refused to cancel it because the lady I spoke to said I would only get a portion of my premiums back, and I then said I would take the matter further to get all my premiums back, she then escalated it to a complaint and said she now couldn't cancel it because there would be an investigation......they know what they're doing, all the while, keeping my money and charging me more interest ffs

 

Told you I was stupid

[Lana241]

Hi guys,

 

after my initial telephone call to cancel the PPI, they sent me a letter stating they would investigate and I would receive a reply no later than 3rd August.

 

I've since sent the letter requesting premiums and interest back......can anyone advise me how long to wait and what the next steps are?

 

Thanks

[gburgess]

If you took the loan pre 2005 they know its been miss-sold and they will pay you. I got back 7.5k and first plus admitted not even listening to the tapes because pre 2005 they know that their scripts were wrong

[hellhasnofury]

Hello Lana,

 

Please read this link

 

Consumers to benefit from PPI refunds agreement

 

Now write a letter telling them to cancel the ppi now, immediately and before the 3rd August. stating the oft statement.8)

 

Then write to them asking them to refund the whole premium, plus the interest they applied to it and then the contractual interest from the date of the loan.

 

If you need help just ask

[Lana241]

Thanks for that fury but i'm still so confused and sorry its taken so long to reply.

 

I finally got a letter from them today after badgering them on the phone since 9th July. Below is part of what they are saying

 

'If you wish to cancel the insurance we are prepared to make a refund of 866.48 in respect of the premium paid and this would be credited to your loan account.'

 

Then they say that my monthly payment will reduce by only 11.51 per month.

 

On the original agreement my monthly payment includes 37.81 per month PPP plus interest.

 

I'm totally at a loss and think i've been well and truly shafted.

 

Apart from the fact they said they posted this letter to me on the 27th July when in actual fact the franking clearly shows it wasn't posted until yesterday.

 

Hope you can help me as i'm now at my wits end, specially as it looks as it they're taking me for a ride.

 

Lana

[hellhasnofury]

Thanks for that fury but i'm still so confused and sorry its taken so long to reply.

 

I finally got a letter from them today after badgering them on the phone since 9th July. Below is part of what they are saying

 

'If you wish to cancel the insurance we are prepared to make a refund of 866.48 in respect of the premium paid and this would be credited to your loan account.'

 

Then they say that my monthly payment will reduce by only 11.51 per month.

 

On the original agreement my monthly payment includes 37.81 per month PPP plus interest.

 

I'm totally at a loss and think i've been well and truly shafted.

 

Apart from the fact they said they posted this letter to me on the 27th July when in actual fact the franking clearly shows it wasn't posted until yesterday.

 

Hope you can help me as i'm now at my wits end, specially as it looks as it they're taking me for a ride.

 

Lana

 

Hello Lana,

 

Well the ride they are taking you on is a roller coaster, there will be ups and downs bit scary at times, but when you get off at the other end, you will be buzzing and want to do the whole thing again.

 

Ok now you have cancelled the ppi, and they still have your money, so we start the process of reclaiming it back. They will deny mis-selling and refuse to repay you, but we keep at it and they will give it back.

 

You now need to send your prelim letter to them, and start the ball rolling.:grin:

 

If you need help with letter just ask:grin:

[Lana241]

That sounds better lol

 

Do I just send the prelim letter like the bank charges one?

 

I have to agree to their figures to cancel first though, they want my acceptance to the letter they sent me, regardless of the fact that i've already requested it in writing

 

They're driving me up the wall and what makes it worse, i'm due to pay the whole thing off soon with a re-mortgage and their settlement figure is terrible

 

Thanks for getting back to me though, really appreciate it

 

Lana

[hellhasnofury]

That sounds better lol

 

Do I just send the prelim letter like the bank charges one?

 

I have to agree to their figures to cancel first though, they want my acceptance to the letter they sent me, regardless of the fact that i've already requested it in writing

 

They're driving me up the wall and what makes it worse, i'm due to pay the whole thing off soon with a re-mortgage and their settlement figure is terrible

 

Thanks for getting back to me though, really appreciate it

 

Lana

 

Hello Lana,

 

This saga and the outcome will depend on whether you want an easy life or not. Personally I like the good fight and like to argue and question everything:lol: Its important to let them know that you are no push over. They do like to feel that they are in control, but they must abide by the law:eek:

 

Did you send a SAR?? and have you got all the info you need.

 

Did you do a CCA request to have a look at the credit agreement you agreed to????

 

Do you have the terms and conditions of the loan and the ppi?????

 

Can you let me know:grin:

 

Don't worry about a prelim letter I have a few that you can amend :grin:

[Lana241]

I didn't do a SAR because the loan has only been going since October 06, all my original paperwork has the figures on and everything.

 

I didn't do the CCA cos i have all the copies with my signature on

 

The main reason I didn't do those was because i knew I was about to re-mortgage, my credit file is clear and I didn't want them messing with it to ruin my chances of a decent mortgage finally after all these years

 

I'm really a novice when it comes to these things, get worried easily and being a single mum, need all the spare cash I have and am especially worried now as their settlement figure is huge, so will my new mortgage be

[Lana241]

sorry, yeah I do have the terms and conditions of the PPi too, forgot that bit, forgive me, its still early lol

[Lana241]

Hi guys, urgent help needed with this,

Have just got a copy of my credit file and first plus have made an entry saying payment not received and i've never ever missed a payment.

[Lana241]

sorry, hit wrong button.

 

Is there anything I can do please?

[Lana241]

Finally have got my credit file corrected thanks to help from Equifax and now to start the fight ..... with a little help from hellhasnofury if he's not too busy.

 

Hope you're around and can still help me out.

Thanks so far

[reidnet]

Hello Lana

And before you say anything Hellhasnofury..lol I have not left the planet, I have been tied up with other things, eg My fight with GE..lol. ( I will Pm some stuff later Sandbro..)

 

Right onto Firstplus..

To be honest when I submitted my SAR to them , they were prety quick to supply all the Information, and even provided evidence for me that GE had tried to obtain Information regarding my account, Tut Tut GE...But that matter is in Hand.

 

Strangely though when I again wrote to Firstplus to confirm some Information relating to GE Money they seemed to totally shy away from any positive answers (something I will follow up very soon).

 

Now this I found a bit strange to be honest, But perhaps they have got wind of the PPI claims that are going to be hitting their complaints department ?.

 

I have had a couple of set to's with Firstplus so if you need contact names etc PM me and I will provide you with the Info.

 

As an Example of PPI rebates, I dont know why they call them rebates though..lol, When I cleared my loan the rebate on the PPI was a whopping £86 odds .. Not bad for a product I was charged £3388.00 (plus interest of 7.9% APR over the 15 year term of the loan), it only ran for 30 Months of the 5 year term.

 

Good Luck

 

Ian

[hellhasnofury]

Hello Lana

And before you say anything Hellhasnofury..lol I have not left the planet, I have been tied up with other things, eg My fight with GE..lol. ( I will Pm some stuff later Sandbro..)

 

Right onto Firstplus..

To be honest when I submitted my S.A.R - (Subject Access Request) to them , they were prety quick to supply all the Information, and even provided evidence for me that GE had tried to obtain Information regarding my account, Tut Tut GE...But that matter is in Hand.

 

Strangely though when I again wrote to Firstplus to confirm some Information relating to GE Money they seemed to totally shy away from any positive answers (something I will follow up very soon).

 

Now this I found a bit strange to be honest, But perhaps they have got wind of the PPI claims that are going to be hitting their complaints department ?.

 

I have had a couple of set to's with Firstplus so if you need contact names etc PM me and I will provide you with the Info.

 

As an Example of PPI rebates, I dont know why they call them rebates though..lol, When I cleared my loan the rebate on the PPI was a whopping £86 odds .. Not bad for a product I was charged £3388.00 (plus interest of 7.9% APR over the 15 year term of the loan), it only ran for 30 Months of the 5 year term.

 

Good Luck

 

Ian

 

Hello Reidnet,

 

So glad to see you back on form, I have missed you. Thought the aliens had got you or ge money:shock:

 

Had a vision of you in a little dark cell, with a dripping tap, no food, bright lights shining on you 24/7, being interragated for your wisdom and sadly and slowly being brainwashed to sign a contract to work for ge money selling useless extortionate ppi policies.:o That truely would be your worst nightmare:eek:

[reidnet]

Had a vision of you in a little dark cell, with a dripping tap, no food, bright lights shining on you 24/7

 

Sounds like a Travel Inn..lol , Now a dungeon and whips ..mmm :rolleyes:

 

Ian

[Lana241]

Hi Reidnet,

 

Thanks for that, SAR on its way, got it ready yesterday as I was still angry about them messing with my credit file.

 

Will keep you all posted and probably shout for help when all the stuff arrives.

 

Good luck with your fight though and thanks for taking the time to pop in on my little problem.

 

Good luck

and thanks again

Lana