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    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
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Council Tax Liabillty Order - Recieved ?? really need help please


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Hi all,

 

I have recieved a letter from my council today stating they have obtained a liabillty order against me anare asking for my personal details i.e job details income and outgoings. i Owe for this years tax £1200 in one lump and have no means of paying this in full, i truely believe my ob would be in jepody if an attachment of ernings was put in place. i can only afford about £60-65 per month which is a true realistic offer. is there a letter i could send that someone could help me with. any help or advice would be really appricated.

 

many thanks

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rl123

 

We received a liability order from the courts for last years council tax. we got behind with the payments when the Halifax took all our money in charges (another story - one which we won in full!). I also got a summons for this years which goes to court next week. I wrote to my council and attached an I&E sheet showing we could only afford £50 per month. We got a letter back saying they want £125 per month. I managed to find the money for this months payment and rang the guy who wrote to us to make the payment, and surprisingly he was very helpful. I was quite stroppy with him in the beginning, but he still helped me out. Basically he lumped both years council tax together and spread it over right to March so although the payments are quite steep, they are a lot less than what it would have been if I had not rang him and got it sorted out.

 

You should ring your council offices and speak to someone in the council tax department and explain your circumstances, they might surprise you too. They are very quick to take you to court (I've only missed one payment for this year) but I think they know it will be easier for them to help us out than have the agro of debt collectors and the Bailiffs so I would definately ring them if I were you.

 

Hope this helps and good luck!

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If they have obtained a liability order unfortunately you do have to comply with the request for info. Due to your position I would call and speak to someone there to explain the position that an attachment of earnings would put you in. By all means send a letter as well; I recommend you enclose a budget sheet ( link to one below ) to demonstrate that your offer is realistic.

 

If you are paying other debt in full eg unsecured loans credit cards etc you should consider reeducing payments to these to offer the council more as council tax is a 'priority debt'.

 

For more detailed advice on your whole situation you may want to speak to National Debtline on 0808 808 4000 for free confidential independent advice

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the above advice is very good, get a realistic budget sheet together and make a realistic offer of payment to the council. try and deal with them in writing where possible, if you have to deal with them over the phone ensure that you take the names of who you deal with and there position.

 

if you need help in drawing up a budget give national debtline a call on 0808 808 4000.

 

you need to move fast, local authorities are usually quick to enforce council tax arrears either via bailiffs or attachment of earnings.

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many thanks for all your advice, i have already reduced my payments with my personal loans, in your opinion would they aggree to my payment proposal or just go for the attachment of earnings or ballifs ? its all getting on top of me know - dont want my two sons to see ballifs etc.

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council tax is a priority, you might have to reduce your non-priority loan payments down even more to free up a reasonable amount for your council tax.

 

call national debtline or cccs, they can go throug ha realistic budget with you over the phone.

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hi guys, i emailed my council and sent a letter using a template on this forum. they wrote back to me today saying it was accepted! cant thank this board enough. thanks again.

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hi guys, i emailed my council and sent a letter using a template on this forum. they wrote back to me today saying it was accepted! cant thank this board enough. thanks again.

 

That's great news; really pleased for you! There are some reasonable councils out there so it's nice to have a happy ending...:)

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