Juan v Lloyds TSB

[Juan_Moment]

SAR sent with Payment of £10. requesting ALL data held on my account since opening.

 

Received a reply 01/06/07.

Theyve actually taken the £10 fee. [no worries, ill get it back later..LOL]

They have supplied me with a list of charges.

OOOps not what I asked for.

Letter of Non Compliance on its way.

[LISAM696969]

it is actually what you have asked for , statements are sent by some banks but not all list of charges are sent out as standard by ltsb you ask for all charges relating to your account as statements can be charged at £5-£10 each but as i said some banks send out statements instead but they do not have to, ltsb have complied , just use these to work out your claim , it is also easier that trawling through statements to pick out charges they've done some of the work for you , lisa

[LISAM696969]

p.s good luck and i hope this helps !

[dar£n]

it is actually what you have asked for

no its not what WAS asked for was copy statements which would include all transactions, their list only shows charges,,

statements can be charged at £5-£10 each but as i said some banks send out statements instead but they do not have to,

They CAN charge this per statement but as it was ONE request for all records, the MAX fee is £10.

[LISAM696969]

sorry thought you'd sent the standard s.a.r from this website .

[LISAM696969]

just found this don't know if that clarifys the matter

:We try not to use the phrase "copy statements" since these are not technically covered by the Data Protection Act. The Data Protection Act covers your transaction records. Banks, however, find it much easier to supply you with copy statements. Earlier information may be supllied on Microfiche printouts.