Homecall

[daniel_r_clarke]

I have a problem which will not disappear!! The problem comes in the shape of Homecall. I first joined about 18 months ago and signed a 12 month contract. I was more than happy with the service i got until i decided to leave! I firstly wanted to cancel my broadband and just have calls. I was told to send an e mail, i did and guess what?!?

 

It wasn't cancelled.

 

Well, i called the customer help line and they said they had no knowledge of my e mail. I said i had sent it but they flatly refused to believe me even though i had proof! I decided to cut my losses and told them to cancel it ASAP. The manager said that was no problem and it would be donw within 30 days. Fine.

 

I then decided to cancel altogether and moved to talk talk. I applied to tt and recieved a letter from homecall detailing my date of cancellation. 23/5/06. Fine.

 

then i got a shock through the post. A bill for the use of calls and broadband for the period of 18/05/06 - 17/06/06! Well, i called them asking them to send me a revised bill up to date of the 23/5 and no further. I have since received 2 more bills for the initial dates and have had numerous phonecalls saying there is a problem with my service! Damn right there is.

 

Well, i have recently sent them a threatening letter saying i want the final bill within 14 days and they ahave to now liase with me through letters. If they phone me i will phone them report them to the OFT.

 

has anyone else had a similar experience with these losers?

 

What shall i do if they simply ignore my letter and issue me a debt collectors notice? I really need to get rid of homecall for good!

 

Please help.

 

Dan

[NeilP]

If Talk Talk have taken over the call charges and are billing you for them, then i would have thought a simple letter to Homecall with a cheque for the correct amount would suffice. If they wish to further action against you then you can prove that Homecall only had the contract up until 23rd May and that you have paid up to that date.

 

Any legal action would be futile and they would look silly in trying to pursue it any further.

[mahala]

If Talk Talk have taken over the call charges and are billing you for them, then i would have thought a simple letter to Homecall with a cheque for the correct amount would suffice. If they wish to further action against you then you can prove that Homecall only had the contract up until 23rd May and that you have paid up to that date.

 

Any legal action would be futile and they would look silly in trying to pursue it any further.

 

Assuming he knows the correct amount - they haven't sent a final bill.

[daniel_r_clarke]

The issue has now been resolved. I recieved a letter with the correct amount (£35) and a letter of appology. Its fair to say i won't be paying the bill for a while as they messed me about so much. HA!