Land of Leather - Help Required

[twittowho2]

Well i am having nothing but problems with them!!!!!!!!!!!!!!

I firstly purchased a corner suite at just over 4 mths ago now. Got the suite in time (Shock Horror)--Then it was unwrapped, it had a few marks so rang Poole store and had to wait a month to get it repaired. In that time one of the recliners collapsed, so i rang the poole store again stating the problem!!!!!!!! So some one came out in the end, fix the scuff marks and just looked at the other recliner, saying we will have to order, yet another month goes by. Upon repair they offered me after a push £150- which i accepted and it was credited back onto the agreement. Then yet another problem, the leather starting pealing:shock: so i called the store againthey said that they would have to send someone else out. We was then visited again, the guy said it was not worth repairing. He said he would have to do a report again, at this point i am fuming:evil: So i called the store and all they said was we have to wait for the report. I left it a week and still no return call from Nigel the Manager or anyone else, so i had to call- then they said it can be repaired:cool: so at this point i have had enough, asked for a replacement. DO you know what the manager said, well we have to try a repair first, i said NO. Then he said ok you can have a new one, but we have to pick up the old one and you will have to pay the extra £150 that we gave you back:lol: so i just laughed at him. Then he said he would have to speak to his boses this went on and on continous mobile phone cost and my time. Finally got a call saying we could have the new suite, at no extra costs, so i was happy. He then said it will be 2-4 weeks which i could live with. Called 2 weeks into this to get an ETA and Mike the sales rep said the goods will not be in the country to 11th sept, making the time 12 weeks. Then the sales rep Mike had the cheek to say at least we are leaving you with the suite, so i have asked for a return call from Nigel the so called shop manager..... Would never use this shop again, All you people thinking about going to LAND OF LEATHER RETHINK ABOUT IT----GO ELSEWHERE................ .......Any advise from anyone would be appricated

[twittowho2]

HI... Starting to get really annoyed with this company, thanks mr rhodes for the fax number, i have sent a letter and it is on send every five minutes. think they will soon get annoyed with this. I have never in my life come across a bigger bunch of blaggers. All i am asking for is a new suite again, not my money back. All the two managers keep saying is that they can only offer a full refun. (so glad goods paid for on buy now pay next year) The two so called managers nigel and ian from the wessex gate store should not be trusted as far as you can throw them.

So can any one advise am i within my rights to ask for another suite??????????????????

I do not think so!