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    • The 3 pieces of mortar that fell on the same day, at the same time, were approx. 25-30cm long and weighed around ½-1 kilo each from a roof that is above the 2nd floor; it is by no means tiny pieces of mortar but large chunks falling from a rather great height. I believe the size and weight is enough to cause serious injury and if it falls on your head, I assume it could potentially be lethal if unlucky, but we don't wish to put that theory to test... We can't in good conscience let a contractor install a patio and a gazebo as it is in the exact spot where the mortar fell, nor do I think anyone would be willing to take the chance. Looking at the roof, there are multiple other remaining pieces from the same 'line' or 'row' of mortar that can potentially fall. The mortar is right underneath the slate tiles on the neighbour's roof and I don't know whether the tiles are also (becoming) lose due to the loss of the mortar. I was trying to upload a photo but it seems it's not allowed. The first contractor to work in our garden in preparation for the patio and gazebo is scheduled to start on 10th June, that leaves the neighbour 5 workdays to sort their roof which is unlikely, so it seems we will have to postpone our patio contractor without knowing when they can come back. We have already had extensive work done in the garden in preparation for the wedding reception and it will become very costly for us if we have to move the wedding reception to a venue (if we can even get one at this short notice) rather than have it at home which was our dream.
    • Is this sufficiant for a letter of claim  ? Letter Of Claim       Reference: Techzone Mobile Phones Samsung A71 Mobile Phone £140 Purchase date 29. 5. 24     I the claimant purchased a 2nd hand Samsung A71 mobile from Techzone Mobile Phone unit 10 of the indoor market at the Potteries shopping centre. Initially the phone worked well until I used the camera and found debris in the camera lens spoiling pictures making it not fit for purpose. I contacted the seller who offered a replacement which I initially accepted but later rejected and wanted a refund in full which the seller refused saying they Do Not give refund is unlawful and goes against the Consumer rights act 2015. Therefore I intend to issue proceedings against you in a county court without further notice unless you reimburse me the above amount in Full within 7 days from the date of this Letter     ------------------------------------------    I think its best if i hand him the letter as posting it might not get through so can claim expenses traveling up there ?   or would it be best to just post and get 'Signed for'  ?   Should i also put in the letter of claim interest added or leave that till the Particulars letter ?
    • Ok thanks, I really need help with my mental health over this I’ve called 111 Hi sorry just one more thing can they contact my workplace?
    • Sorry to shatter your leftie dreams 🤣😂🤣😂     Donald Trump gets a SIX-POINT bump in approval after being found guilty on 34 counts according to snap Daily Mail poll: 'I think it was a waste of taxpayer money' WWW.DAILYMAIL.CO.UK Teflon Don rides again, according to an exclusive poll for DailyMail.com which found that the guilty verdict in Manhattan... James Johnson, who conducted the poll, said Trump might be waking up as convicted felon but he was winning over the voters who matter.   Our snap poll of a representative sample of likely voters shows that for most Americans the trial has not changed their deep-set views of Trump,' he said.  'But amongst those who are open to changing their mind, people feel more positive by a margin of 6 points. That is outside of the margin of the error of the poll and we are saying that is significant. 'It extends to Independent voters too. Look at the explanations and it is clear why: people feel it was a politically motivated trial and view Trump as a "fighter" against what they see as injustice.     
    • Which Court have you received the claim from ?  Civil National Business Centre Northampton NN1 2LH Name of the Claimant ?  PRA Group UK Portfolios LTD   How many defendant's  joint or self ?  Just my self Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.    24th May 2024   ^^^^^ NOTE : WHEN CALCULATING THE TIMELINE - PLEASE REMEMBER THAT THE DATE ON THE CLAIMFORM IS ONE IN THE COUNT [example: Issue date 01.03.2014 + 19 days (5 days for service + 14 days to acknowledge) = 19.03.2014 + 14 days to submit defence = 02.04.2014] = 33 days in total   Date of issue XX + 19 days ( 5 day for service + 14 days to acknowledge) = XX + 14 days to submit defence = XX (33 days in total)  if your defence filing date falls on a W/End, you must file by friday @4PM     Particulars of Claim   What is the claim for – the reason they have issued the claim?  The claimant claims the sum of £22,000 for an outstanding debt owed. On 30/1/18 the defendant entered into n agreement with Lloyds Bank Plc for a bank loan under the reference 10017#######. On 4/1/19 the defendant defaulted on the agreement with an outstanding balance of £22,000. On 30/11/22 the debt of £22,000 assigned to PRA Group (UK) Limited, who itself assigned the debt to PRA Group UK Portfolios Ltd on 30/12/23. Notices of assignment were sent to the defendant in accordance with S136 Law of property act 1925. The claimant has instructed PRA Group (UK) Limited to act on its behalf in the recovery of the outstanding debt and to pursue litigation on its behalf. AND the claimant claims 1. The sum of £22,000. What is the total value of the claim?  £23,500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ?  Yes Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Did you inform the claimant of your change of address?  No - N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account?  Bank loan When did you enter into the original agreement before or after April 2007 ?  No Do you recall how you entered into the agreement...On line /In branch/By post ?  I believe it was done online on their app Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ?  Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  Debt was with halifax, whom passed the debt to PRA Group. Were you aware the account had been assigned – did you receive a Notice of Assignment? Yes Did you receive a Default Notice from the original creditor?  I'm not completely sure at it was nearly 6 years ago, I have done a CCA request and they have sent a screenshot of their system showing it was sent. Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  Yes Why did you cease payments?  Couldn't afford to make payments. What was the date of your last payment?  August 2018 Was there a dispute with the original creditor that remains unresolved?  No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan?  No
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CatLover64 v HSBC


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Now I really am ******* steaming mad:mad::mad::mad:. Got a nice little letter yesterday from Metropolitan, saying the overdraft has been passed to them. In other words, I now have a default against me -GRRRRR. Had a nice talk to the lady on the phone, and told her in no uncertain terms that the matter had now gone to court, and HSBC were fully aware of this, as I had written to them on the 7th July via recorded delivery declining the ex-gratia offer as it had now gone to court. I was then told HSBC never told Metropolitan ANYTHING!! It wasn't even as if I had been ignoring them - quite the opposite! Anyway honey, I says - not my problem. All this will be going into my court bundle....

 

I'm going to talk to the lovely people at HSBC tomorrow and ask them what the hell they're playing at. Clearly, my letters are having no effect at all. Nobody talks to each other, and this is creating an even bigger mess now -GRRRRRR.

 

Once this is resolved, can I complain to the Financial Ombudsman? They've already advised they will look at the issue of the card once this is over...

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of course you can - keep records of who said what and when.

 

another little fact i've learned since helping out here -

every time someone complains to the fos and they investigate - it costs something like £300 to the bank - if enough complained - i think they would soon stop doing this kind of crap.

you do know that hsbc owns metropolitan and dg is their solicitors too (just as dg is hsbc's in-house solicitor) they are one big happy family

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Hi Lat - thanks for the response :D. Yes - I did know from reading previous posts that Metropolitan & DG are all subsidiaries of HSBC!!

 

Spoke to HSBC this morning, and asked to speak to a manager whose name I have a record of. It's like speaking to a robot....

 

I explained that this should never have gone to Metropolitan, as the account was in dispute (i.e. is now in the court system, for the refund of charges). I told her I thought it would have been sensible to wait for the outcome of the court proceedings before taking further action. But then she got very stressy and said she did not choose to discuss the matter further. Honestly - it was like talking to a brick wall!!:evil: :evil: :evil:

 

So I then called the Financial Ombudsman (They must be SO sick of me - I already have a complaint in hand with them!!). And I have been told now the matter's gone to court, even after the conclusion of proceedings, they cannot help! I know what I've read from Latty, and FO's office told me previously they would deal with the matter of the card as it could be viewed as retaliation.

 

Now I am confused - What would be the best course of action now?:?

 

HELP!!!

 

TIA

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Thanks Latty - will check out the FO's website as well. But thinking back, I'm sure they CAN investigate the bank's behaviour even after the court case is concluded. Remember Kevin (Lloyds)? And I'm sure they told me the same thing when my card was taken. I'll look back in the thread, and check my notes.

 

Meanwhile - will write to Metropolitan setting out my position, so they have all the facts. ;)

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OK - Have now written to Metropolitan setting out the facts and sent the letter via Recorded Delivery, which I know they have received. At the same time, I've sent my first nudge to DG, asking that they consider my claim in full as I could not reasonably know all the facts before. In any case, all the entries WERE within the six year limit when I started. Still haven't heard anything from the court, so will leave it another week before I call again.

 

Even though the debt is now with MCA, does that mean a default has been recorded against me? I have not actually received a notice, just a final demand...

 

Any help or advice welcome -TIA :)

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Forgot to add - As HSBC have now closed my account (Like I care!!), I cannot now access my account online, therefore cannot send any e-messages or get an accurate balance.

 

Is it worthwhile to write another snot-a-gram expressing my unhappiness about the way things have been handled by them? And can I still complain to the FO about their behaviour after the court proceedings are done? Only asking as I always thought you COULD complain and was told as much by one of the people in the FOS. But have called again to be told they can't help me even after the court case, as I've gone 'Over their heads' and straight to court. Has anyone else done this, and how did it pan out??

 

TIA :D

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Hi Cat,

 

I think I read somewhere if you issue court proceddings then the FO cant investigate

If I were you give it a try, have you looked at the complaints on banks page?

I think thats where I read about this, You are better off carrying on with your court proceddings, have you another bank account open ready?

If so just wait for them to make your offer, then forget about them!

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Good, glad you have your new account open and running, it appears they are giving you a real hard time, so see if you can complain!

I read somewhere every time a complaint is made to the ombudsman it costs them £300!

Wont be long now Cat, you will soon get your money!

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I see that a test case is to be launched involving most of the High St banks. I've had a look on the OFT website, and it does say that it will be for the courts to decide action with pending cases (of which mine is one). But it also goes on to say that any bank applying for the FSA Waiver isn't obliged to handle complaints regarding requests that the charges be repaid.....

 

What's everyone's view on this?

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I see that a test case is to be launched involving most of the High St banks. I've had a look on the OFT website, and it does say that it will be for the courts to decide action with pending cases (of which mine is one). But it also goes on to say that any bank applying for the FSA Waiver isn't obliged to handle complaints regarding requests that the charges be repaid.....

 

What's everyone's view on this?

 

Anyone got a view about this? I'm thinking that as my case is already in the court system, it'll have to be dealt with, and it shouldn't wait pending the result from the High Court. But if anyone's starting a claim or if it's still waiting a response from the bank in the first instance, it'll be placed on hold because of the waiver from the FSA....

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