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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • leighb3ta
      Problem with The Sims on Macbook

      By leighb3ta · Posted

      Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • Hamz909
      PCM vanishing windscreen PCN - Royale Leisure Park - W3 (London)

      By Hamz909 · Posted

      OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • FTMDave
      PCM vanishing windscreen PCN - Royale Leisure Park - W3 (London)

      By FTMDave · Posted

      OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • purple_rain
      Faulty Laptop returned for free fix - advised DPD house no. of neighbour/my safe space - left parcel outside - it was stolen

      By purple_rain · Posted

      @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • purple_rain
      Faulty Laptop returned for free fix - advised DPD house no. of neighbour/my safe space - left parcel outside - it was stolen

      By purple_rain · Posted

      @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.

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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Dee1954 v HSBC

dee1954

By dee1954
in HSBC Bank

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dee1954

dee1954

Posted
Posted

I submitted my claim on line and HSBC acknowledged service 27th March. The 28 days is up week today. I have sent Kate Eaves (DG solicitors) a copy of my spreadsheet by post and fax but heard nothing. Is there anything else I should be doing?

 

Also, I am paying my various debts (including HSBC)through CCCS via a debt management plan. My employer's sent my expenses payment to my old HSBC account (now closed) by mistake. I phoned HSBC and was told that i had to visit my local brach to get it back. When I visited the branch they told me that they could not tell me if they had received it or if they had where it would have gone! They say I should contact the DMC dealing with my payments but CCCS pay HSBC!

 

When I pointed this out she told me to write a letter and bring it back and ask for her and she would sort it out. I asked for a pad and paper and i would do it there and then and she said she needed the BACS details. I had a payslip with me with said details on but she then said this was no good she needed the actual payslip in question. It might only be £129 but that's a lot of money to me (more than my total DMP payment per month).

 

Any advice?

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livelylad

livelylad

Posted
Posted
I submitted my claim on line and HSBC acknowledged service 27th March. The 28 days is up week today. I have sent Kate Eaves (DG solicitors) a copy of my spreadsheet by post and fax but heard nothing. Is there anything else I should be doing?

 

Also, I am paying my various debts (including HSBC)through CCCS via a debt management plan. My employer's sent my expenses payment to my old HSBC account (now closed) by mistake. I phoned HSBC and was told that i had to visit my local brach to get it back. When I visited the branch they told me that they could not tell me if they had received it or if they had where it would have gone! They say I should contact the DMC dealing with my payments but CCCS pay HSBC!

 

When I pointed this out she told me to write a letter and bring it back and ask for her and she would sort it out. I asked for a pad and paper and i would do it there and then and she said she needed the BACS details. I had a payslip with me with said details on but she then said this was no good she needed the actual payslip in question. It might only be £129 but that's a lot of money to me (more than my total DMP payment per month).

 

Any advice?

 

 

you just have to wait to see if they defend your claim before you can do anything else.

 

On the expenses issue I would actually contact my employer and tell them to chase the cash, I would have thought they can recall the payment particulary as it cant have gone into an account that is closed.

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dee1954

dee1954

Posted
  • Author
Posted

They say they have to wait for it to 'bounce back'. I will take the said letter to the bank but due to work commitments am not able to for the next week and want to take it personally and not post it.

Thanks

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livelylad

livelylad

Posted
Posted

Did your employer have the correct details? If so its as far as I can see their mistake so by my reckoning they should do all the chasing. How about them paying you again then when the cash does bounce back they just keep it.

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  • 2 weeks later...
dee1954

dee1954

Posted
  • Author
Posted

HSBC submitted a defence last Wednesday - 2 days before deadline so I now wait for contact from the court I guess. One question, apart from one letter in response to 'prelim approach' where they suggested I complain to ombudsman if I was not happy, I have not had any response from any of the letters. Most if not all threads I've read have had offers or at least some sort of response. Should I be worried??

I've checked and re-checked and pretty sure I've done everything right but can't help thinking . . . . .

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pinkduchess

pinkduchess

Posted
Posted

some people get letters - others dont. seems abit erratic but nothing to worry about. Anyway now that you've filed your claim you'll be dealing with dg direct.

 

you should receive transfer papers to your local court anytime now.

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dee1954

dee1954

Posted
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Posted

Got my Notice of Transfer of Proceedings to Pontypool Court today - 'filing of AQ be dispensed with in this case unless the District Judge at the court of transfer orders otherwise'.

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  • 2 weeks later...
dee1954

dee1954

Posted
  • Author
Posted

Had another Notice of Transfer of Proceedings today - 'It is ordered that the case be transferred to Cardiff Civil Justice Centre.'

 

No mention of AQ. Should I contact the Court to check that they don't want one?

 

Sent nudging letter to DG but still no contact.

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jowalshy

jowalshy

Posted
Posted

Hi Dee, I had notice of transfer on 12th April. I have sent 2 nudge letters to DG and heard nothing from them. I called the courts today and was told that a date for hearing has been set for 25th July and a letter has been sent to me. Wait a few days and then call the court to see what is happening. In the meantime send DG another nudge letter 10 days from the date you sent the first one.

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

:D

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Anne26

Anne26

Posted
Posted

Hi Dee

 

You're just a few days behind me I had my Notice of Transfer of Proceedings on 2/05/07 so we should be getting offers around the same time.

 

It's so frustrating doing this waiting game. I've sent the nudge letters too. My bank account could really do with the dosh. Fingers crossed, it won't be too long now.

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dee1954

dee1954

Posted
  • Author
Posted

General Form of Judgement or Order received today

 

It is ordered that

 

1. Directions will be given in this case by the Designated Civil Judge, His Honour Judge G Hickinbottom, on the 14th August 2007 at 10.30 am at Cardiff Civil Justice Centre, 2 Park St, Cardiff CF10 1ET

 

2. The parties may appear in person or make representations as to how the case should proceed provided a copy of the representations is sent to the court and the other side at least 7 working days prior to the hearing.

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Anne26

Anne26

Posted
Posted

Hi Dee, nice to see that you've had your form of judgement today. I still haven't recieved anything. Called the couts today and they're really behind. Hopefully DG give us an offer soon!

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Cityguy23

Cityguy23

Posted
Posted

Hey Dee

 

My court case has been set for 10.00am 14th August at Cardiff Court With Judge Hickinbottom, so im half an hour before you LOL.

 

Will keep a check on your thread and see who gets an offer first

 

 

Cityguy

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dee1954

dee1954

Posted
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Posted

I've nudged by letter, e-mail and left phone messsages but no reply. Even a polite 'bog off' would be something!

Should I now send the Draft Order for Directions as given in 'New---after 28 days' thread or wait until nearer the court date of 14th August?

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jowalshy

jowalshy

Posted
Posted

Hi Dee, Just keep nudging for now. Use the nudges in the No AQ thread. Just don't hassle them. Nudge every 10 days or so. I am on my 3rd nudge letter now and will probably send a 4th and 5th as my court date is not until the end of July. I haven't even had a reply as yet. Just keep calm. As they say "All good things come to those who wait".:)

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

:D

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  • 1 month later...
dee1954

dee1954

Posted
  • Author
Posted

I have a directions hearing in Cardiff 10.30 on 14th August. I have recently moved house and have not had internet access for a month. Other serious personal stuff going on (long story) so taken my eye off the ball to be honest.

I have nudged D & G via letter, 2 e-mails and 1 telephone call to answer machine. No reply to any!

Should I now be suggesting draft directions?

Anyone else in Cardiff same day?

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Mostyn1704

Mostyn1704

Posted
Posted

Hi Dee. I have directions hearing in Cardiff on same day. I don't think we will hear anything else from courts until the date of the Directions Hearing. My notification said that "the parties may appear in person or make written representations as to how the case should proceeed, provided a copy of the representations is sent to the Court and the other side at least 7 working days prior to the hearing" - so I will be sending something off along the lines of Lattie's suggestion (see Parian's link) in good time.

 

To date HSBC have not filed their AQ - 7 days late. When I phoned the court to ask what happens in this case I was told that the Hearing will continue and that the Bank will be put in a bad light for their lateness or failure to submit. Meantime another nudge letter is on way with a copy of my AQ and Draft Order for Directions

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