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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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tilly49vhalifax **won**


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just been reading the letters halifax sent me and ive noticed that they have got different references on i got one from trinity road and one from leeds just wondering if anybody knows what one to put on LBA letter.the letter i got from leeds is the standard sorry for your complaint which was the reply to my prelim now i dont no what reference to put got to post LBA tomorrow any suggestions thanks

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Hiya Tilly,

 

First of all yes put trinity road.

 

I never used a ref number. Just my account numbers.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

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Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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hi im helping a friend with reclaiming her charges have told her about this site but she sent her prelim of with a copy of all her charges but the print out the bank sent eg date amount dr will this make a difference

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You can change the amount at anytime up to issuing a claim in court.

 

Plus, if the bank provided the information, and you've checked it is accurate, then they can't argue with their own info- or can they?

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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My heart bleeds- at least they will have to pay staff some overtime! Good to know others will be profiting from our work!

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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It is worth a try. Quite a lot of people have had their charges settled by doing this. But remember if they settle now, you wont get all your interest.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Tilly

 

William Hill quote the get lost option as the odds on favourite but as we have seen outsiders do sometime win!

 

Good luck

PPMAN159

 

If this comment has helped please click on the scales.

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Tilly,

 

I'm 9 days into my court claim, they have acknowledged and have 28 days to respond, hopefully this will either be a full refund or not respond and I win by default!! If its anything like the way they have responded so far then it will be the latter! Although I did get a letter from them after my SAR which gave the usual bulls**t. I did try to contact them by telephone before my LBA expired but got bored listening to a recorded message for 15 minutes or so each time, so MCOL it was!!

 

I keep on checking my account daily to see if they have done the wise thing, but nothing yet!

 

Stick with it!!

 

Fingers crossed

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thanks for the encouregment i think you need a boost every now and then

when do you actually start to claim mcol it gives me the jitters just thinking about it but im not going to give them the sattisfation of stopping

now.how long has it taken you to get this far just of out interest started mine 28/02/07

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i have been looking at the mcol forms is the same ones if your reclaiming more than 5.000 or do you have split the amount thought i might start filling them in as lba is up in the 11th may i dont want mess the forms up and get it wrong anybody have any idea

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i have just been online to check my bank account and it is saying enquiry

only but 20mins ago it was normal anyone no what it means this is the first time this has said this advise needed

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Tilly,

 

Started beginning of February. Hopefully end soon, in my favour!!

 

My claim is for £1500 so dont have that issue, sorry not sure about your query.

 

Received notice of issue from the court this morning for my other 2 claims with Natwest and Lloyds. These were all started around the same date and I have stuck to my deadlines.

 

Hopefully wont have to go to court, bit nervous about that, although I'm sure they will see sense before it gets to that!!

 

Regards

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I'm waiting for a court date- don't worry, remember they don't want this to go before a judge either! In fact, they are probably more scared than you, as it could cost them millions.

 

Their defences so far have been uncomplicated, generally just t&c and "we've already paid". They are running scared.

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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