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    • Hi all, thanks for the feedback. I have now made the final amends and included the supporting evidence in this final version of the WS / court bundle. Attached is the redacted version of this final WS / court bundle. If there is any further feedback, please do let me know. If not, I will get 2 copies printed for posting - 1 to the court and the other to Evri. Final Draft - Witness Statement and Court Bundle redacted.pdf
    • We dispute the claim on the basis the claimant has made not efforts to mitigate their losses, nor did they obtain any prior authorisation. The claimant purchased a used Mini Cooper Convertible from our dealership on or around 21st April 2023. On or around 23rd April 2023 the claimant notified ourselves that the vehicle had failed to start, the claimant had since had this diagnosed as a battery. The Claimant proceeded to book their vehicle with Stephen James (BMW/Mini Main Agent) and authorised a battery replacement and paid a total sum of £597.42, the claimant obtained no authorisation for this cost beforehand, and has since tried reclaiming the full amount. We have advised the claimant we would not consider the cost of the unauthorised repair he has had completed. Had the claimant returned the vehicle to the selling dealer, it is likely we would have offered to replace the battery at no further cost to themselves, we have therefore agreed to offer a contribution of £165 towards the repair. This cost is in line with the cost of a replacement battery had the vehicle been returned to ourselves.    
    • You can only get a CCJ if you lose the case and then stick two fingers up to the court and refuse to pay. Even in the very, very unlikely event of you losing, as long as you paid within the 30 days ordered by the court you wouldn't get a CCJ. But you've come here very late and we need the sticky filling in please.
    • They sent their bilge out far too late to establish keeper liability. You're in the clear. Simply ignore them until you get a Letter of Claim. This is a scam site.  It's been shown up to be a scam site in the national press and on national TV.  MET don't want their scam to be exposed in court so they huff & puff but then bottle it when it comes to doing court or not. We have around 140 cases here.  MET have started court claims only seven times, and even then it was a tactic to see if the motorist was terrified of going to court and would give in.  When the Caggers defended, MET discontinued the cases. But make sure to come back here if you get a Letter of Claim.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Anotherwaytorobus v LTSB


Anotherwaytorobus
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Hi Everyone.

 

Iv sent my DPA letter with £10 payment (Registered) requesting my account data (charges etc). I sent it to my local branch. I have confirmed delivery electronically and it was def recieved. However on passing the branch 30 days after sending the letter i thought id pop in and ask how things were progressing.

 

To my suprise i was given the response that they had not recieved my letter. :o Fortunately i had a copy with me which i willingly supplied, and was told that my account details were now being loaded and a response would be sent to me ASAP.

 

The 40 day window is up tomorrow and as yet i still dont have any reply from them. What do i do now ?? Any help would be much appreciated.

 

Thanks

 

Darren :)

FD Current Account - claimed £1465 - Won

FD Credit Card - SRA sent

Abbey Current - SRA sent

Lloyds Current 1 - £60 claimed

Lloyds Current 2 - SRA sent.

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Hello Darren

 

If you do not receive your information they have not complied with your request under the DPA. There is a link here to have a good read about what to do next.

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

 

Ukaviator

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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PPman159

 

On the last enquiry, actually they hadn't.

Just a delaying action probably.

I know they have it though.

 

Watch this space. If there is no post by 12 today then i will be sending a letter promising court action.

FD Current Account - claimed £1465 - Won

FD Credit Card - SRA sent

Abbey Current - SRA sent

Lloyds Current 1 - £60 claimed

Lloyds Current 2 - SRA sent.

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Stick to your guns and dont be bullied by them.

 

The banks know the rules that they have to abide by and they will try anything that they can to get round them.

PPMAN159

 

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Guess what. No reply. LBA sent 16th April.

Still nothing received. Is the 7 day rule based on working days or calendar days ?

 

Thanks guys.

FD Current Account - claimed £1465 - Won

FD Credit Card - SRA sent

Abbey Current - SRA sent

Lloyds Current 1 - £60 claimed

Lloyds Current 2 - SRA sent.

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They have 14 days to reply to the LBA and if no replky is received within that time then you should start the court procedings on Money Claim Online.

 

The banks are well aware of the process and they will use trick that they can to delay things to their benefit.

 

Dont let them-stick to your timetable and get your money back.

PPMAN159

 

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http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.htmlSorry

 

Im getting confused. According to the template i used the time scale was 7 days. Yet you say 14 days. I dont want to mess this up and look a complete idiot in court. I used the template as recommended by UKAVIATOR. See above, Template 3.:confused:

 

Thanks

FD Current Account - claimed £1465 - Won

FD Credit Card - SRA sent

Abbey Current - SRA sent

Lloyds Current 1 - £60 claimed

Lloyds Current 2 - SRA sent.

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I have always worked on giving them 40 days on the SAR and 14 days on the LBA.

 

The template letters given on the link are to do with the failure of the banks to fully comply with the SAR.

 

As you hads the info under the SAR and have now issued the LBA then I would give them 14 days to comply.

PPMAN159

 

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I havn't had my statements that is the issue.

In fact i have had no response from them what so ever.

My issue is based on them not complying with my SAR.

FD Current Account - claimed £1465 - Won

FD Credit Card - SRA sent

Abbey Current - SRA sent

Lloyds Current 1 - £60 claimed

Lloyds Current 2 - SRA sent.

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Well today i got fed up of waiting and tried one last time to make some contact with the ignorant people at Lloyds TSB.

 

I phoned my branch and spoke to the stand in manager there. I was quite direct explaining they were now in breach of the DPA and if i didn't get a decent response today then i would be going to the courts. I think i frightened her a bit. She got back to me within 2 hrs with a promis that my SAR would now been expedited through the system and would be out to me within 7 days. And free of charge. She even said that they would only send me the charges file to speed this up.

Well we will see. I wait in anticipation. She knows whats coming otherwise.

Apparantly she was saying that the center set up to deal with charges reclaims is currently innundated with letters from customers wishing to get their charges back.

Now theres a suprise.

:cool:

FD Current Account - claimed £1465 - Won

FD Credit Card - SRA sent

Abbey Current - SRA sent

Lloyds Current 1 - £60 claimed

Lloyds Current 2 - SRA sent.

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Well it worked. Statements received. Worth the phone call.

Now for the maths and my claim. Watch this space.

They have even reminded me of an account i had forgotten about. (Still within the 6 year limit). So statements requested for this as well.

FD Current Account - claimed £1465 - Won

FD Credit Card - SRA sent

Abbey Current - SRA sent

Lloyds Current 1 - £60 claimed

Lloyds Current 2 - SRA sent.

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