RBOS replies

[funschine]

Hi All

I'm new to this website. I started claiming back through Moneysaving expert on the 16th of March. I did not get a respond although they did send me an application form for a credit card which is a bit weird. Especially since it was not a standard marketing letter as it was in a hand written envelope with a complement slip inside from my Franch (RBOS Aberdeen). Has anyone else tryed to reclaim from RBOS in Aberdeen? I wrote to the branch directly. Was that the right thing to do? HELP!!!!

Funschine

[isidore]

Funschine.

 

Best thing to do is go to the library forum and find the Guide to reclaiming bank charges, follow that process from start to finish and forget everything you did with MSE!!

 

At the top of the RBS forum is a post with contact details in for RBS, send your prelim letter to the customer relations address.

[funschine]

Thanks T4FF

I will do that:) Your help is much appreciated. Everyone is soooo helpful on this site:)

Thanks

funschine

[livelylad]

When asking for the statements from RBS you do send the DPA to the branch. the other contact details are in this link below.

http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland/75836-rbs-contact-information.html

[funschine]

Hi livelylad.

I wrote directly to the branch and they sent me all my statements from when I opened my account 5 years ago. I encluded a cheque for £10 which they cashed. Thanks for the details.

[funschine]

Thanks to all that had guided me!

I have now received the full amount I asked for which was £524.33.

Big Hugs to all:)

funschine

[isidore]

Congrats!

[bbeatle]

I contacted RBS via email re tracing a closed account.

Initial response was that they could not trace closed accounts.

When i pointed out that they were required in law to hold such details for at least 6 years they began a trace.

 

3 weeks later having heard nothing i again emailed and was told that no trace of the account could be found.

 

i rang and left my contact details, and then emailed pointing out that they were being obstructive and that i would go direct to the financial ombudsmen.

 

Within 30 minutes i recieved a telephone call stating they had found the account.

 

They are now sending out al list of all charges levied together with an offer for settlement, and that this should arrive within 3-4 days.

[dooumm]

Can anyone help,

 

I have just recieved notice from mcol that my case v RBS has been transferred to Hull County Court.

 

I live in Manchester, Cobbetts solicitors (there solicitors),are in Manchester,so why would the case have been transferred to Hull.

 

I thought it was normal practice for the case to be moved to the court nearest to the claiment, me!

 

Thanks,

Dooumm.

[dooumm]

Panic over,

 

I've just got off the phone with both Hull & Northhampton courts & it seems there's been a mistake.

 

The case should have been transferred to Manchester.

 

Good news indeed as the meer mention of 'HULL' sent a shudder down my spine (I know what your thinking 'SPINELESS' more like)

 

Anyway it seems that the A.Q. has been dispensed with, so off I go to read up on what I should do next,

 

Good luck all,

dooumm