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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Total bankers***won***


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The 8% is the statutory interest that you can claim when taking a case to court so isn't really applicable at this stage. The other route that some people have gone is to charge the contractural interest at an early stage e.g. 15.8% saying that this is fair as HSBC have had your money and you are entitled to charge them at the same rate that they would charge you. This can be quite a bit more complicated although people have won claims with this included. :-)

Guide to claiming back your bank charges

 

Most of your questions can be answered by following this link.

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2) Statutory Interest under section 69 of the County Court Act.

This is the standard interest applicable to your claim. It is awarded at the discretion of the court and should not be added to your claim until you file the claim with the court. The current rate is 8% PA. You can claim this on TOP of the Overdraft interest (1).

 

 

 

Right well if I remember rightly the wording in the mse template was something like "I have also added 8% interest as this is what the court would adward me" or something like that.

Do you think I should leave that then and just go for the charges?:)

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I think the point here is that you aren't taking them to court yet and want to appear to be reasonable. It is always a good thing if it ever turned up in court that you can show the judge that you were fair with this claim and HSBC could have settled earlier without incurring the interest but now you are at court and the haven't settled then you should now be awarded it. To claim it in advance is to suggest that you know what the court would decide. They can decide to levy interest at whatever rate they like or even award no interest if they choose. :-)

Guide to claiming back your bank charges

 

Most of your questions can be answered by following this link.

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I take it nobody is playing today?

Oh well, I was going to prepare my court bundle this aft but I am totaly confused as to what i need. Its not due until the 6th of june but I thought I would get it in early to perhaps move things on a bit.

Any tips would be gratefully appreciated!:)

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Court Bundle - Examples of Witness Statement, Document list etc

Examples of Witness Statements / Disclosure by List / Draft Directions / Case Summary

 

Court Bundle - Make Sure You Read This

GOT A COURT DATE? Important, please read......

 

 

Thanks michale, I thought everyone was out enjoying the sun?

I will get stuck in to this lot now:)

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freaky.... it's sunday, you know lol

some of us busy mums have to feed the 5k and all that. you knew somebody would come along eventually:)

If i've been helpful in any way....then tip my scales over there!

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Well I think you are a superstar and now I need some superstar help!

I am not understanding the court bundle stuff at all. I have just read this in a thread

. "If you are having difficulties preparing for court please type out your court order IN FULL (exclude your name/court etc) on your thread."

If I do this can someone please tell me exactly what I need? I am sorry to be so thick but I am not used to any of this kind of stuff!:o

 

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ok stop panicking!!

read the link slowly and then slowly again and it will all be obvious in the end. it's mainly photocopying anyway (lots of it) so don't be in any rush to start it just yet - just make a list of things that you'll need. i doubt that you will need it anyway.:)

 

Basic Court Bundle

If i've been helpful in any way....then tip my scales over there!

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Hiya Freaky, as Netty says you have plenty of time and probably wont need your court bundle anyway. The completed thing is in the region of 600 pages so don’t be in too much of a rush to destroy a rain forest lol.

Just download the "basic court bundle" then go through it slowly and type in a different colour where you need to add things and what you need to add or what your query is about that section. Use it as a what you need to do list, you can always download another clean copy for your actual bundle.

pete

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Thaks netty & pete. Now i have read it again, for the 21st time, I understand it perfectly.

The only thing I am having trouble with is the 2 links. Nothing happens when I click on them. Any tips?

I promise this will be my last pester on this subject:confused: :)

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the judge can order any number of things - and you will need to put it together for all parties (so, 3 of everything - you, dg and the court).

if you put what the judge asked for - we can point it out. however - i've just put a lengthy post on oysters

firstnew.gif No AQ - Straight to PRE TRIAL REVIEW (multipage.gif1 2 3)

and i stand by it - it's up to you to get them to make an offer - go read what i just wrote there. you'll get there - but it pays to help yourself.

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thanks latteralus, but thats what I don't get, the judge hasn't asked for anything in particular. This is what was in the letter:-

 

" district judge ................... has considered the statements of case and allocation questionaires filed (although there were no AQ's required) and allocated the claim to the small claims track.

 

The hearing of the claim will take place at 12.30 on the 20th june at ..................... county court and should take no longer than 2 hours.

The court must be informed immediately if the case is settled by agreement before the hearing date.

Each party shall deliver to every other party and to the court office copies of all documents (including any experts report) on which he intends to rely at the hearing no later than 14 days before the hearing."

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thanks latteralus, but thats what I don't get, the judge hasn't asked for anything in particular. This is what was in the letter:-

 

" district judge ................... has considered the statements of case and allocation questionaires filed (although there were no AQ's required) (he's seen so many of thses cases he doesn't need AQ's he knows DG will settle before it gets to him, they are using standard letters though) and allocated the claim to the small claims track.

 

The hearing of the claim will take place at 12.30 on the 20th june at ..................... county court and should take no longer than 2 hours.(thats the Judges lunch time sorted)

The court must be informed immediately if the case is settled by agreement before the hearing date.

 

Each party shall deliver to every other party and to the court office copies of all documents (including any experts report) on which he intends to rely at the hearing no later than 14 days before the hearing.(again standard letter)"

 

Freaky don’t worry the Judge is putting pressure on DG not you, the best one of these I have seen the Judge asked for DG's bundle 2 weeks before the claimant's bundle just to make sure it was all sorted before it got anywhere near him a very switched on Judge.

 

pete

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That way you will attract more attention to your story and get more visitors and more help 

 

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