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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Successful Claimants - Warning *** WON ***


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Having begun a claim against Barclays, the judge ordered a preliminary hearing for February 9th. Barclays wrote to me about a week before saying that if I withdrew my claim in writing copying them in they would refund me the full amount. The letter said they would credit this money to my account.

 

As I no longer have a bank account with them, I contacted the person in the legal dept on the letter who said to simply send the acceptance back with a note that I would need to be paid by cheque. 2 weeks later, no cheque. Phone up, told to email the details. Email the details and ask for email confirmation that it has been sorted. No response to email in 2 weeks. Phone again - get voicemail. Leave message saying if not sorted out I will take them to court again. No response and have just sent them a new Letter before Action.

 

Whether my experience is down to deviousness or incompetence, I do not know...I have experienced plenty of both from Barclays in my time.

 

My advice would be - if they offer to settle out of court, only do it on your terms - i.e. only agree to drop yout court case once you are actually in receipt of the money.

 

Barclays suck.:-(

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You could apply to have your original claim restored, rather than starting again, using form N244.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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drop your court case once you are actually in receipt of the money.

Hmmm Bad luck,

Yes, this is the rule that is set in stone on this site.

DO NOT TRUST THEM - DO NOT STOP PROCEEDINGS UNTIL YOU ARE IN RECEIPT OF CLEARED FUNDS FOR THE FULL AMOUNT.

did you put in your letter to the court that they had offered to pay?

If so, contact the court and inform them they are refusing to settle.

If you have the letter from Barclays with the offer, send a copy to the court,

They may allow you to continue.

 

 

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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Ah! And these are the people who said to me when I refused to discontinue my claim until I actually had the money, in case they did precisely that: "We wouldn't do such a thing, you'll have to trust us on that!". I didn't. Looks like I was right. :-(

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Well, to be fair I should have expected it from Barclays. The TV programme the other day just confirmed everything I knew about them anyway. Not a fan of big banks in general but I have always found Barclays particularly appalling.

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You might find this thread useful then, slightly different circumstances but the same sort of application would be appropriate I'd have thought - http://www.consumeractiongroup.co.uk/forum/lloyds-bank/76782-awful-news-lloyds-have.html

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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I'm afraid this is another sad tale of our intrinsic engineering which makes us assume we can "trust" the banks.:eek:

 

As an analogy...if a thief picked your pocket in the street and took your wallet, and you said - "hey that's a bit of a stinky trick, but if you give it back, I won't poke you in the eye"

 

And the thief says...

 

"Oh all right then"

 

and then he pokes his tongue out at you and runs away with your wallet..........would you be surprised?

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  • 3 months later...

Great news!!! :)

 

I asked the court if there was a way to re-open the old claim and they said no..I'd need to start a new claim. So I started a new claim but instead of claiming on the basis that the charges were unlawful, I claimed on the basis of offer and acceptance. Barclays offered me a settlement to the old claim, I accepted and they didn't pay up...therefore they owed me the money.

 

The claim was for the original settlement amount (charges+interest+court fee) and I slapped on the second court fee and further interest. Barclays filed a defence based on the legality of the charges. I informed the judge that I felt their defence was irrelevant as this second claim was based on offer and acceptance and had nothing to do with whether charges were lawful or not....and....

 

The judge has struck out the Barclays defence and made a judgement in my favour without me even having to go to court!! I am now on the case with Barclays, threatening Bailiffs and they are promising me a cheque within a few days. :D .

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Congrats! Hope cheque arrives soon :) Would be poetic to see the baliffs though ;)

 

nickyc

nickyc

 

26.06.07 Prelim letter sent

02.07.07 Acknowledgement received

12.07.07 LBA sent

28.07.07 Received Barclays standard OFT letter

29.07.07 Lost it :?

14.08.07 Recovered and back on track :)

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astonishing stupidity

 

barclays question the legality of the charges even though they have already agreed to settle :eek:

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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2986904439

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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Cheque received!! :D Depending on the outcome of the forthcoming OFT test case, I'd advise anyone who has been offered settlement and not received it to consider going down the route I did.

 

Basically, Barclays request when they offer you settlement that you drop your original case so stick to your part of the bargain and do so. Then give them a week to pay. If they don't, send an LBA on the basis that they offered you the money and you accepted so they are bound by contract law (offer and acceptance = contract). If they don't pay, take them back to court on the basis of breach of contract..they offered the money, you accepted and they didn't pay.

 

I won my case on this basis. The judge struck out Barclays defence which was based on the legality of the charges (nothing to do with offer and acceptance) and ruled in my favour for full amount plus interest and court fee.

 

Please note that I am not qualified to give legal advice but I did a bit of contract law at uni, and going down this route has worked for me.

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