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    • I have just read the smaller print on their signs. It says that you can pay at the end of your parking session. given that you have ten minutes grace period the 35 seconds could easily have been taken up with walking back to your car, switching on the engine and then driving out. Even in my younger days when I used to regularly exceed speed limits, I doubt I could have done that in 35 seconds even when I  had a TR5.
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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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TCB v NatWest


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Hi.

 

Unfortunately time was pressing and I did things the wrong way around. I sent the Preliminary Letter, got the standard response so sent the Letter before Action. I was only asking for my charges over the last 9 months to be refunded. I didn't realise you could go back 6 years.

 

Anyway, I got a letter back yesterday stating that the bank would not refund my charges and the initial offer (paltry) still stood.

 

I have today written back to the Customer Relations dept at NatWest and told them that I was not happy with their response and so I have put my claim on hold while I request details of charges for the last 6 years.

 

I am now, today, sending out the DPA letter for information on charges for the last 6 years.

 

I hope this will be ok and that it will not affect my claim.

 

The last letter I had back from the bank was pretty insistent that they would not refund my charges, even though they knew I was going to make a claim.

 

These charges have caused me a lot of problems, especially over the last 9 months due to circumstances beyond my control. If I get them back I can get myself out of debt.

 

I've read other threads and been impressed with the support everyone has given each other and hope I can receive some of the same. This is quite scary.

 

Thanks for listening (reading).

 

Tony

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

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Guest Lueeze

Dont worry, When you get you 6 years, send 1 LBA letter again with the new total, then claim in court!

 

Good Luck

 

Lou x

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Thanks Lou.

 

DPA letter sent by recorded delivery on 25 May to Natwest.

 

I await their response.

 

Good to hear that my doing things the wrong way round will not affect my claim.

 

Tony

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

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Had a letter from the famous Mr Higley acknowledging that I was putting my claim on hold while I got hold of details of charges for the last 6 years.

 

In my letter I told Mr Higley that at no time had NatWest ever given me a breakdown of their charges as I had requested.

 

In his reply to me he stated "The bank is under no obligation to explain how its charges are calculated and isn't prepared to enter into any correspondence on the subject. I would just add that the bank is in the process of responding to the OFT statement and further information might become available at that time."

 

How interesting that the bank will not explain their charges. Sounds like they might have something to hide.

 

Has anyone had this comment from the bank before?

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

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If they are point blank refusing to say how their charges are calculated then it would look bad in court if they tried to justify their charges were reasonable.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Well, I have it in writing so it doesn't look good for them.

 

I wonder if this admission will be of any use to anyone else using this forum?

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

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Am I jinxed?

 

I sent my DPA request recorded delivery on 25 May. Tried to track delivery but kept getting nothing so rang up the Post Office. It appears they may have lost my letter. I can't claim though until 14 June. Apparently I can't find out if my postal order has been cashed until that date either.

 

To make matters worse, good old Nat West lost my salary cheque I delivered to them, by hand. Consequently, they didn't pay some DD's and charged me for the privilege. This time however, the bank did apologise for their error and, after a duplicate cheque had been paid in, paid the DD's. They wrote to me telling me what they had done and hoped that this resolved the matter. Nothing was said about the charges they had made on my account, even though I had requested them back. I guess they think if they ignore the problem them it will go away.

 

Wrong. They had a letter straight back telling them to sort it out.

 

We'll see what happens. In the meantime I have to wait until 14 June to find out if my letter has turned up.

 

Frustrating or what?

 

Tony

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

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Just a quick update on my lost cheque saga.

 

I wrote to Natwest telling them I wanted all my penalties back because they lost the cheque I posted to them (in their own letterbox, but out of hours).

 

Natwest have refused to pay back these penalties because, and I quote, "the letterbox is not an authorised depository".

 

I couldn't get angry because I was laughing so much at just how stupid they make themselves sound. So, these charges will be added on to my claim.

 

I will be writing to the bank, again, to find out exactly how I am to pay a cheque in when I cannot get to the bank during opening hours.

 

They really are driving me up the wall.

 

The Royal Mail have lost my first DPA request, including the Postal Order, so I am now claiming against them. I have now posted another DPA request but handed it in to my local branch and told them to deal with it.

 

Ever get the feeling that things are not going your way?

 

Tony

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

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  • 1 month later...

Well, my 40 days are up on Monday 24 July so I rang up the bank to find out whats going on.

 

They have my letter and it is "work in progress". Turns out though that they have been inundated with requests for statements. Go figure.

 

They have been warned though that 40 days are up on Monday and it will be reported if I do not have a reply.

 

I'll keep you posted.

 

Tony

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

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40 days are up. Nothing received.

 

Letter before Action going in the post tomorrow.

 

They have 7 days to respond. Hopefully they will, just before I go on holiday. Then I can get out my LBA to Mr Higley so I have my reply on my return.

 

Not giving up. I'm gonna get them.

 

Tony

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

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  • 2 weeks later...

Well, what a surprise. My first SAR request, which I thought was lost, had actually arrived at Natwest. Thank you Post Office for getting a signature.

 

Natwest have now returned my second postal order as they have already received payment from me. Very kind of them. In their letter they stated that my request is being actioned and that the information should be with me shortly.

 

Not good enough. Especially as they had my original letter back in May. They have been threatened with legal action though.

 

Unless I get anything in the post tomorrow morning I am going to leave it until I return from hols in 2 weeks time. Bit of a pain as I wanted to get my LBA in before I go away so that I can sort out Court papers when I get back.

 

Hey ho. It's gonna take longer but I'll get them.

 

Great to see other threads where people have got their money back. I'm a little concerned about this threat of having one big court action to sort it out once and for all. I'm hoping this doesn't happen before I get back what I am due. Although, with the profits that have been announced by some banks this week I don't think the judges will look too favourably towards them (I hope).

 

Good luck to everyone else with their claims. I'm back in 2 weeks after my hols in the Germany Alps.

 

Tony

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

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  • 12 years later...

This topic was closed on 11 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

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