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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Huge bank charges **WON**


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Hi, Thanks for your reply Barty, I now have the court transfer of proceedings form, in the Defence the bank solicitors say "Further, insofar as part of the claimant's claim is based on charges levied on his account prior to six years from the date of issue of his claim, that is 14th March 2001, this part of the claim is statute barred by Section 5 of the limitation Act 1980. The defendant is unable to verify the amount claimed prior to the 14th March 2001 as the Statement of Claim does not show how the amount claimed is arrived at."

"The claimant's claim is denied in its entirety. It is further denied that the Claimant is entitled to the sum claimed or to any sum from the bank.

 

My first letter to Lloyds was in October 2006 which is when I started my list of charges from, following the posts on this forum, is this still correct or do I need to send copies of my bank statement to the solicitors to back up where the first charges have come from,

Any help would be much appreciated, I am now waiting for allocation questionnaire.

 

Thanks all, Jamie

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Hi, Thanks for your reply Barty, I now have the court transfer of proceedings form, in the Defence the bank solicitors say "Further, insofar as part of the claimant's claim is based on charges levied on his account prior to six years from the date of issue of his claim, that is 14th March 2001, this part of the claim is statute barred by Section 5 of the limitation Act 1980. The defendant is unable to verify the amount claimed prior to the 14th March 2001 as the Statement of Claim does not show how the amount claimed is arrived at."

"The claimant's claim is denied in its entirety. It is further denied that the Claimant is entitled to the sum claimed or to any sum from the bank.

 

My first letter to Lloyds was in October 2006 which is when I started my list of charges from, following the posts on this forum, is this still correct or do I need to send copies of my bank statement to the solicitors to back up where the first charges have come from,

Any help would be much appreciated, I am now waiting for allocation questionnaire.

 

Thanks all, Jamie

 

Not sure how much I can help, but I do know that charges can only be reclaimed back from the date of filing your claim at court. When you filed, did you include a complete schedule of all charges, dates and amounts? I don't know how they can deny the "entire claim" if they have a schedule from you and your POC was filled out correctly. Perhaps you can enlighten!

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Hi, thanks for your reply, I did include a full schedule of charges, dates and amounts, I used the spreadsheet on here, there are only about 5 charges up to the end of 2000 that I do have the statements for. There is a section on the site now saying you should claim beyond ten years so will post in there also for help,

 

thanks, jamie

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  • 2 months later...

Hi,

My claim is going to court with lloyds TSB on the 26th July I am trying to find out if I need to send a court bundle as my letter says about the defendant submitting one or if I need to do anything else, so far I have received no contact since receiving lloyds defence in May.

A copy of the letter is below, as it's getting close to sending a bundle in any help would be much appreciated and then I could send in my bundle early next week. My claim is for £4720.59 if needed and is for 6 years and 5 months of unfair charges.

 

IT IS ORDERED THAT

 

1. The claim be allocated to the small claims track

 

2. The claim be listed for further directions only at a preliminary hearing on the 26th July 2007 XXX County Court.

 

3. At this hearing the court will consider either:

 

a) To stay the claim pending the decision in a test case involving the Defendant, or

 

b) To give directions for this claim to be heard as a test case , and if necessary to reallocate the claim to the multi track for that purpose.

 

4. Not less than 14 days before the preliminary hearing, the Defendant shall file with the court and serve upon the claimant details of any test case, the decision in which will determine the issues in this claim. Alternatively, the Defendant shall file with the court and serve upon the Claimant draft directions for this case to proceed as a test case.

 

5. The Claimant may make any representations to the court in writing provided these are received by the court and served on the Defendant not less than 5 days before the preliminary hearing. If either party is prepared to abide by the decision of the Judge as to the directions to be given, that party is excused from attending the preliminary hearing.

 

END

 

Does this last bit mean I do not have to attend the hearing?

 

Many thanks again and will keep updated on my progress and outcome,

 

Jamie

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  • 2 weeks later...

Just to let everyone know, just had £5066 paid into my account a week before the court date (Lloyds TSB), really shocked but was ready to go all the way, many thanks to this site and the step by step guide,

 

will be making a donation as soon as i get confirmation letter,

 

cheers all, jamie

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Thanks all,

Glad it has given people inspiration also, I got nervous about what I was doing but keep with it and visit this site to ask all your questions, it's worth it in the end. Be accurate with your spreadsheet of charges and make sure any important documents or copies are send recorded signed for, this also gives a feeling to them you are serious, look professional and you will portray this image.

Good luck to you all,

 

Jamie

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CongratulationsI was claiming £6800 and had similar concerns as you, about the amount been over the £5000 limit. I tried complaining to the Ombudsman, just got a letter today offering £6300 so I am going to accept! perhaps there is some justice in the world after all................

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  • 11 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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