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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Me vs Littlewoods Catalogue

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Kenny, I have just spent the last 2 hours wading through this thread fully expecting there to have been a resounding victory for you at the end of it. When I got to the end asnd found that you were still dithering over going to a small claims court I nearly smashed my head through the nearest window in frustration. I had to sign up to this forum to urge you to take these r soles on in court. As someone stated previously, Littlewimps wont even bother turning up. The judge will award you your victory by default. I would be very very tempted to add the CRA's as your opponents too.


We could have a whip round to raise some funds. I am sure that everyone reading this thread who has had the same problems with Littlewimps will be paying up now to avoid getting a default on their credit file. We need someone to take them on in a 'test case'. I would love to but I am so squeaky clean that I have no debts to talk of !!


What I will do is pledge £20 as a start to the 'Free Kenny' fighting fund. Anyone else care to join me???

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Kenny, I have just spent the last 2 hours wading through this thread fully expecting there to have been a resounding victory for you at the end of it. When I got to the end asnd found that you were still dithering over going to a small claims court I nearly smashed my head through the nearest window in frustration.


Me too


If you keep allowing them 'another 14 days' the 6 years will be up and the info gone anyway.


Put on your Nike trainers and 'just do it'


good luck

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Thanks PO


am going to send them this letter to remove everything from my credit file


what do you think




Thank you for your letter dated 12/04/07, I am pleased that this matter has been closed and no further actions will be undertaken.

I now request the immediate removal of all entries placed on my Credit File by yourselves.

I am willing to offer you and your clients seven days to effect the above.

Failure to do this will result in all information being passed onto Trading Standards, the OFT and the Credit Agencies themselves.

In addition I require all points and requests in this letter to be acknowledged in writing by yourselves.









should i also send experian a letter asking for the information to be removed?


This is your post 17th April 2007


If you write to them now they will receive it on tuesday 25th. Another 14 days = april 8th. this is only 9 days short of a year.


Please don't think I'm trying to rush you but its about time you issued that summons

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  • 2 months later...

Any update Kenny?




RBOS Charges - £2435 settled in full :)

RBOS Default Removal - Removed :)

Carphone Warehouse Default Removal - Removed :)

Welcome Finance Default Removal - Removed :)

Viking Direct CCJ - Removed :)

Littlewoods Default - Removed :-o



N Hunter SAR

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I have been reading this thread with much interest - this is the first time i've actually replied but really need some advice. I sent off for a CCA to NDR / littlewoods and received a modified CCA which has completely confused me - wondered if anyone had seen this before and whether they are enforceable without the original CCA? Any help would be much appreciated.

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sorry not been online for a few days - i'll figure out how to scan and do that as soon as poss. really hoping that it is unenforceable - it isnt signed by littlewoods but is from me - it looks like terms and conditions but has legal terminology on it but if you read closely it says it varies or supplements the CCA - which they havent provided - so you can understand my confusion!

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Guest forgottenone

Just been glancing over the first few pages for anything I could use or be of use to me in my own struggle with Littlewoods/NDR.


Don't know if I've been a bit of a dope or not here, but I sent a CCA off to NDR because that's who the debt had been 'transferred to' in their numerous correspondence lately. Now, I know NDR is Littlewoods with just another name. But have I been a dope? I dithered over which address to send the request and, eventually, picked the NDR one. As mentioned way back at the start of this thread, I also have had trouble with Recorded Delivery - thoroughly pointless/waste of money I am finding right now as it's not 'guaranteed' so confusingly why pay for a service which is recorded but not guaranteed:confused: - but I know NDR has cashed the postal order for the CCA request. Reading here, looks like they will put that towards the balance, not supply what I requested.


So, have I been a dope with my dithering? And sent it to NDR when it should have been sent here:


Shop Direct Financial Services Limited

Aintree Innovation Center

Park Lane



L30 1SL


If I have, should I just sent another CCA to that address or simply wait out the 12 + 2 days?


Just so new to me I am frightened of doing the wrong thing and getting nowhere.

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