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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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NeilP .v. Abbey National Plc *** WON AS WELL!!!**


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Thank you whizzkid...

 

I appreciate your words of support - I will certainly try!

 

I will certainly be leaning all over the place...lots of broad shoulders at the ready please everyone.

 

Debbie

SENT Data Protection Act request letter + £10 fee

Posted:8 June 06 :p (nxt day special delivery)

1st response FROM Abbey (using microfiche arguement + ignoring Data Protection Act request)

Received:17 June 06 (no statements yet)

SENT Microfiche arguement letter (insisting on my original Data Protection Act request)

Posted:19 June 06 :p (nxt day special delivery)

14 statements received FROM Abbey

Received:22 June 06

Statements covering period:20 March 05-20 May 06

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Congratulations NeilP. Well done. I don't know what I will do now that yours and Whizzkids cases are over. Looks like I will have to buy a book!!

Abbey - Prelim sent 17th May £2560.00 + £191.44

LBA sent 1st June

Claim Filed 27th June 3349.90 Inc Interest + Costs

Court Papers Served 3rd July

Claim Acknowledged 10th July

50% Offered 27th July

Settled Out Of Court 1st August £3080.45

Capital One - S.A.R - (Subject Access Request) request 31st July

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Well done Neil, your news is just as faaabulous as Wizzys'.

 

You're both an inspiration - it takes real guts to go up against a huge organisation in this way. I hope to God mine doesn't go as far as yours both did 'cos I'm sure I won't be able to go the distance.

 

I'm sooooo pleased for you. I wish I could send a hug over 'tinternet' :-)

 

Janey

Do you have a website? Add the following code to add a link to The Consumer Action Group:

 

http://www.consumeractiongroup.co.uk

The Consumer Action Group

Reclaim your rights as a consumer and reclaim your unfair bank charges! Free site with letter templates and helpful forum.

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Congratulations Neil...another great inspiring story!

Too much excitement for one evening!!!:D

LIP

ABBEY

DPALetter received by bank on 100406.

£10 Cheque cashed by shABBEY on 200406.

14 statements received between 8-10 0506.

40 day limit reached on 19/5/06.

LBA sent special delivery on 20/5/06

7 days up on the 270506 for the LBA

Prelim approach for repayment for an estimated amt sent. 14 days up on the 200606.

DPAorder for NON-Compliance served 220606. Expires 060706

Final LBA sent, 14 days will be up on the 060706.

Defence from shABBEY received for DPANon compliance 050706

Financial claim deemed served to shABBEY on the 220706

AQ for DPANon Compliance handed in to court on 24706

Defence and 50% offer for Financial claim received 140806

AQ for Financial Claim received 170806

AQ for finacial claim handed in 010906

Hearing 4 amended claim 270906

Fast track Allocation 270906

Disclosure ordered 191006

shabbey failed to disclose 191006

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Just wanted to add my congratulations too neil, well done inspiration to us all.

Abbey £4340.59 *WON* Jan 07

 

Abbey II MCOL 31/03/07 £8800.00

 

Please note..I AM NOT AN EXPERT ANYTHING WHAT I POST IS PURELY MY OPINION AND MAY BE WRONG IT IS JUST BASED ON MY UNDERSTANDING OR EXPERIENCE

 

Read my latest claim its a fast track potentially

http://www.consumeractiongroup.co.uk/forum/abbey-bank/61406-noobrider-abbey-take-2-a.html?highlight=noobrider

 

read my first claim which includes attending a directions hearing in court

http://www.consumeractiongroup.co.uk/forum/abbey-bank/10576-noobrider-abbey.html?highlight=noobrider

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Is there any press stories about the grand finale, in any of the nationals this weekend?

.

Barclays - £268 - Moneyclaim

Capital One - £172 - Moneyclaim

Abbey (2nd claim) - Moneyclaim

---------------------------------------------------

 

HSBC - £2164.46- PAID IN FULL

MBNA - £471 - PAID IN FULL

NatWest - £307 - PAID IN FULL

Abbey Business - £314.15 - PAID IN FULL

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Sent an e-mail to Abbey's Solicitors this morning at 7,20am as i still have not received my money.

 

Got an e-mail back at 7.27am saying that he would take it up with the bank for immediate action (you have to admire this guy - working at 7.20 in the morning!!)

 

Checked my Bank Balance at 1.00pm and HOORAY the money is in there (apart from my Wife's claim amount which no doubt will be sent to her in the post)..... but NO - they've banked a cheque when i deliberatly asked for a bank transfer.

 

An Abbey National Cheque, drawn from an Abbey National Account into another Abbey National Account will take 7 DAYS TO CLEAR......... (it's an Instant Plus Account). How crap is that!

 

The Good news is though, i just phoned India to get the two recent charges reversed (as they weren't in the claims) and got told that i could only have 1 reversal a year. "Really" i said, "I've just had the last 6 years repaid to me plus interest! Would you like to talk to your supervisor about is?" Guess What? Got the other one reversed as well!

 

All in all, i suppose a good day as the money has sort of finally arrived. The Wife's not happy as she is still waiting for hers (He He!!) and the Ilkea Sale has just finished!

 

Gordon - No press releases planned. I think i'll leave it up to Whizzkid001 as his case packs a little bit more punch....... but then again, you never know!

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Maybe you could treat her to somewhere better than Ikea when your cheque clears!:D

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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She's already had got the kids to come up to me one after the other saying:-

 

"Dad, Pleeeeeaaaaaaase can we go on holiday?" With that look - you know the puppy dog eye look...........

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:D

 

Go on......treat them, and yourself. You wouldn't have had the money anyway if you hadn't done this, so what the hell:p

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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just like to say :shock: CONGRATULATIONS:shock:

 

to NeilP

 

excellent result, also thanks for taking the time away from your own troubles to answer me.

 

eileen :wink:

.

.

.

Sign the Phil Whitmore petition: http://petitions.pm.gov.uk/PAYUSBACK/ :)

 

 

Abbey Current Account claim for charges £1307.11

 

26/01/07 Awaiting court date

25/01/07 Courts lost my file!! Said it will be sorted soon

23/11/06 Defence recieved from Abbey

20/11/06 Statements a full 6 years received

16/11/06 AQ completed & submitted

30/11/06 Claim number 6SQ06250 recieved from courts

24/10/06 Claim submitted to courts x3 copies

21/08/06 Prelim letter asking for it back, sent to Pam Speed. 14 days up 05/09/06.

21/08/06 Data Protection Act non compliance letter sent. 7 days up 29/08/06

11/07/06 Reply to Pam Speed Data Protection Act fob off letter.

10/07/06 Data Protection Act fob off letter received from Abbey. dated 06/07/06.

29/06/06 Data Protection Act statement request sent

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  • 2 weeks later...

big big well done - gonna beg you and Whizzkid001 to be my buddies if my claim goes that route!!!

missphant :razz::D

 

claim commenced 05.06.06

court hearing on 08.12.06

abbey settled in full before the hearing...yippee :cool:

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Well done! I read your posts last time I was logged in and felt inspired and scared!

 

Think I might possibly be asking for help from the forum

 

DPA letter sent to Abbey 8th June

 

Letter requesting no action to be taken against as account in dispute sent 16th June - thanks for Template CAG

 

No response although they are in receipt of the letters as I checked the recorded delivery and suprise suprise they sent a letter dated 19th June re offering £110 they had previously offered! which is half of 1 months charges!

 

No references to either of my letters!

 

As I was made redundant 3 months ago and funds are low - calling 0845 numbers is not a good idea - is it worthwhile to e mail to obtain a response? If so who?

 

Am I using the Forum correctly - seems I can only respond to one person - but would also like to just send messages to Abbey National customers in general - can't see how to send new post..........I think 3 months off work is taking its toll on my brain maybe?

 

Any info or advice please?

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i wouldn't bother emailing them if I were you chick - if they don't reply to your letters properly and within the time limits you set then just follow the next course of action as stated on this site. You have been more than fair in offering time to them if you follow the 14 day timeline per letter so next step would be court process.

 

I'm awaiting a response from my letter before action so fingers crossed - not that i expect abbey to do anything competant!!

missphant :razz::D

 

claim commenced 05.06.06

court hearing on 08.12.06

abbey settled in full before the hearing...yippee :cool:

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Heard from a source that abbey are reducing charges to 12.00 from the beginning of July.

 

Wonder why this is

 

lol

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

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